The secret to powerful IT support?Think like a user, act like a strategist. My leadership skills have been honed through years of experience, and I've consistently delivered results by understanding the needs of both users and the business.  In today's fast-paced tech landscape, success in IT isn't just about solving problems—it's about foresight, strategy, and connection. With a career grounded in hands-on support and team leadership, I bring a unique mix of technical depth, user empathy, and business insight to every role. My specialties? I'm known for driving seamless experiences across networks, cloud applications, and ERP platforms like Salesforce and Microsoft 365.Recently, I led the setup of a call center supporting 5,000+ customers, managed technical infrastructure for 75+ end users, and coached a high-performing team in delivering top-notch support for ERP solutions. These projects not only improved our technical capabilities but also had a significant impact on our business, reinforcing my belief that a forward-thinking IT approach can be a game-changer for productivity and business growth.I'm not just ready, but eager to bring this proactive, user-centered approach to a new team. Let's connect if you're looking for someone who sees IT as more than support but as a cornerstone of strategic success.I'm excited about the possibility of joining your team and contributing to its success. I'm eager to discuss how my skills and forward-thinking approach can help power your team's success.Tony Velez ✉ Tony.VelezIT @ Gmail .com 📱+1.860.368.8816