Tony Waknell is a Global Head of Customer Support at Foster+Freeman Forensic Science Innovation at Foster+Freeman Forensic Science Innovation. He possess expertise in solution selling, pre sales, it service management, managed services, integration and 14 more skills. Colleagues describe him as "I have worked with Tony both directly, and indirectly through his team, and I'm pleased to recommend him as a very capable manager striving for excellence in customer service whilst demonstrating a balanced appreciation of demanding internal operations and the wider business needs. He has all the specific skills and experience required for a strategic multi-site role but what sets Tony apart is his all-important focus on individual relationships which really make the positive difference.", "Tony is a talented, resourceful, and pragmatic manager. He knows what's important to the client and to the organization and is able to balance what are sometimes competing interests very effectively. Through his diligent work within some of our most complex and demanding accounts we have been able to retain and grow our business whilst over achieving the client’s expectations", and "Working in a pre-sales function there are two competences which any team leader or manager requires – remaining calm and steady in the face of a storm, and an ability to get to the heart of a problem quickly and accurately. Tony has both these in spades. In the years I worked with Tony in the UK XAS team he was at the forefront of the changes we went through as the EPS business developed, with the associated challenges of new skills, new requirements and a rapidly changing marketplace, at the same time as successfully leading a talented but challenging team. He has sound judgement, and is more than capable managing significant people and business challenges."