In my current role, I oversee sales operations of enterprise digital workflow and virtual desktop solutions at scale, leading a team of RVPs and Sales Directors in driving continuous achievement of short- and long-term revenue objectives. I also identify and secure key growth opportunities, developing quality pipeline and forging profitable deals to create mutually beneficial relationships with key clients.• Sold cybersecurity solutions to the largest Fortune 100 companies.• Maintain full accountability for $40M P&L.• Grew software selling organization by 55% during FY23, and ARR by 35%.• Expanded RTM and Vertical Reach.

Here, I spearheaded software sales, customer success, and global renewal operations, maintaining full P&L accountability including operating margin, GTM and RTM. I led $1B (ARR) services and software and renewals/inside sales and operations organization, with a global team of 200+ sales, renewal operations, renewal specialists, and customer success specialists. I developed and implemented core strategies and initiatives to facilitate on-going profitability. I also provided key insights for internal stakeholders, championing customer-centric mindset across the organization. As well, I maintained full accountability of adoption, health score, retention revenue, renewal rate, expansion revenue, churn rate, and advocacy.• Defined customer journey and deployed programs to enhance business value, goal achievement, and new use-cases.• Mitigated concerns, poor ROI, and process deployment obstacles to streamline implementation and maintain customer satisfaction.

In this role, I directed renewal sales and customer success teams for enterprise software and analytics IoT/5G tools, serving telecommunications, public safety, intelligence community, DoD, and civilian agencies. I also forged partnerships with Federal, Government, and International partners to align core values and foster market penetration and expansion.• Identified new channel partners for key product initiatives in 2018 and 2019.• Implemented Solution Selling concepts in 2018.• Achieved 102% of quota in 2017.• Grew over net new customers by 25% in 2016.• Developed a team of 55 renewals specialists and managers, focusing on continuous performance improvement and engagement, leading to internal promotions.

In this role, I led the software product team and sales team, sourcing and securing key client accounts to drive expansion across the region.• Launched E2E IP and Ethernet performance OSS monitoring strategy and sold IT solutions and Big Data analytic solutions to Federal Government, service providers, enterprise, and MNO markets• Partnered with Accenture, Motorola, Cisco, and other strategic partnerships, increasing sales by 20%.• Rolled-out NFV/SDN solution to Windstream, Allstream, XO, Frontier, Level 3, CenturyLink, AT&T, Verizon, NTT, C&W Panama, Milicom, T-Mobile, Time Warner Cable, and Fairpoint, among other key North American Operators.• Achieved 99% of team quota in 2015, 101% of team quota in 2014, 120% of team quota in 2013, and 98% of team quota in 2012; received the Over Achievement Award in 2013.• Enhanced Service Assurance awareness amongst key target markets through marketing programs and strategies.• Coordinated largest mobile backhaul with AT&T Mobility.

Head of North American Sales