Seasoned IT Executive with a proven track record of leading and transforming technology operations across complex healthcare landscapes. Possesses extensive experience overseeing 4 critical departments: IT Operations, Applications, Security, and Business Analytics. Successfully guided technology initiatives for a business group encompassing **Skilled Nursing Facilities, Home Health, Hospice, a dedicated pharmacy, and an in-house insurance company.

In business since 1978, Cantex provides post-acute services through our growing portfolio of skilled nursing facilities, home health agencies, and hospices. Through the use of the latest technologies and our commitment to innovation. Physicians, hospitals, and families trust us to deliver outstanding medical care matched to the patient's needs. We specialize in Short-term transitional care, Chronic care, Home health care, Hospice care, Pharmacy services, Rehabilitation programs Institutional special needs health plans.As the Vice President of Information Technology, I am tasked with building an agile Information Technology Organization providing vision, strategy, and hands-on responsibility for Information Security and Infrastructure for Cantex Continuing Care Network. As the VP of IT, I am responsible for planning, implementing, and managing all information technology and information systems-related activities of Cantex.

Experienced and results-oriented hands-on Technology leader responsible for assisting small to medium size businesses with existing IT challenges. Creates a comprehensive inventory and documentation of current environments, while developing strategic IT solutions using modern networking and cloud technology. Focused on identifying and resolving people and/or process gaps in security and operations, in order to bring innovative Enterprise processes to small businesses without the expensive Enterprise costs.• Establish ITIL best practices• Identify ideal SD-WAN solutions that fit your business needs• Establish vendor management with appropriate partner relationships to achieve business goals• Creating an environment that ensures business continuity

Future Infrastructure is a Dallas-based industry-leading provider of utility infrastructure installation, maintenance, and repair services to customers in the telecommunications, gas utility, oil and gas pipeline, and civil construction industries. Future Infrastructure’s primary operations are in Dallas, Houston, San Antonio, Austin, Atlanta, and Phoenix. Our Companies are Future Telecom, GTI, Utilitex, Fiber One, Comtrac Services, Inc., Dakota, and Talus.Honored to serve as Future Infrastructure’s first IT leader to help guide IT strategies across the Company. • Conduct rigorous technology selection that streamlines Future Holdings operations• Design technology solutions inclusive of all systems and platforms to an excellent customer experience• Carry out the strategic technology mission while creating buy-in from leaders across the organization• Oversee technology purchase, including equipment, systems, and software• Establish and cultivate partnerships with IT providers and vendors• Direct all IT-related projects and monitor IT needs • Evaluate and implement policies that drive a cohesive, efficient work environment that adheres to all governing regulations

I played a key role in developing, supporting, and implementing the overall IT infrastructure/operations, and applications. A multi-year strategy in support and alignment with the IT and company vision, strategy, and goals. I controlled annual goals, objectives, initiatives, and budgeting (capital and expense) to innovate and exceed business needs.My accomplishments include:-Successfully designed and implement best practice technology processes, methods, and standards using available automation, monitoring tools, and industry-standard metrics. -Maximized opportunities with vendors and other third-party relationships, including licensing, and contracts to implement efficient and cost-effective people, processes, information, and technology solutions. -Oversaw Tier 1/1.5/2 Support, hardware services, Field Technicians, System Engineers, and EHR system administration. -Analyzed current architecture and infrastructures, conducted research, designed, recommended, and instituted innovative infrastructure technology that enhanced future reliability, security, productivity, and efficiency of IT at all levels.-Collaborated with the customer integrations team to migrate new practices to the standard IT footprint and support model. -Charged with managing a 65+ team; performed support for a fast-growing nationwide customer base.-Implemented standard technology foundation; initiative improved performance and reliability by 50%. -Completed end-user service improvements; initiative resulted in 45 second ASA, 90% average ticket reduction, 70% CSAT improvement to 4.5, 500% improved first call resolution, and 75% improved onsite field support-1 hr. response time, across the US.-Served as director of IT operations, applications & information from Nov. 2017 to Jan. 2018; recognized by leadership for counter proposing a data center move, which decreased the cost by $8M. This Initiative earned the promotion to Vice President of IT.

I evaluated architecture and infrastructure and implemented innovative infrastructure technology that enhanced future reliability, security, productivity, and efficiency of the IT infrastructure at all levels, including WAN/LAN, security/PCI compliance, compute, virtualization, web, application, database, storage, phone / telecom, backups, and disaster recovery. I also built, implemented, administered, and supported the company’s national IT infrastructure. My accomplishments include:• Devised detailed project plans, procured necessary resources, monitored progress, and provided regular project status reports to the senior leadership. • Developed and managed infrastructure design presented state documentation, and oversaw processes for ongoing operations, administration of IT infrastructure. • Provided third and fourth-tier support for the efficient resolution of IT infrastructure related incidents, and service requests. • Communicated with senior leadership and board members to justify the purchase of IT infrastructure. • Managed the migration from Google-Suite to Microsoft Office 365, designed SD-WAN network infrastructure, and managed the conversion of 150 gym locations to the SD-WAN network.• Played a critical role by developing advanced fluency of ITIL / ITSM practices with ServiceNow and was acknowledged by company leaders for managing a key project to improve security project and PCI audit.

I successfully managed and provided single-point customer support; maintained database configurations for the NextGen systems, acted as a knowledge resource to users of NextGen and assisted clinical providers/staff with technical support for the Electronic Health Records (EHR)/Electronic Practice Management (EPM) system.My accomplishments include:• Provided expertise in selected business or healthcare processes and participated in formulating system scope and objectives relative to the company’s requirements. • Partnered with the team that provided knowledge, guidance, research, and fact-finding expertise to define, design, and modify specifications and processes of information systems. • Developed system documentation standards and quality assurance methodologies for the practice, redesigned Network Topology, and SQL Server environment to improve application performance, and managed the standardization of the EHR to meet meaningful use standards.• Played a key role in preparing, mentoring, and managing the EHR and staff for conversion to ICD-10.

I developed a robust and redundant environment to enhance daily performance and system uptime and successfully maintained all technology for data center infrastructure, internal IT, operations, supporting systems, network uptime, and application development efforts. Directed budget and operational costs within IT.My accomplishments include:• Slashed $3 million from annual operational spend by reviewing existing costs/contracts, and consolidating redundant technical resources.• Recognized $168 thousand in annual savings through consolidating three data centers to one, and creating a virtual system.• Decreased outages from 14 per day to fewer than two per week by implementing overall performance improvement of IT infrastructure and personnel.

I successfully migrated from Windows 3.11 peer-to-peer infrastructure to client-server infrastructure within the first three months of hire. I also built and managed an Application Service Provider (ASP) data center that provided managed solutions for the company’s applications. In this role, I decreased annual operations cost 30% by consolidating data centers, application hardware with virtualization, and implementing partitioned technologies. I directed the team in supporting the daily activities of the data center and development staff to improve applications and provide internal IT support. .My accomplishments include:• Managed all service-level agreements and collaborated with remote divisions to manage projects and capital expenditures. Served as department manager while the position was vacant and provided support for network administration.• Led IT, staff, while overseeing administration for systems, networks, and email. Directed technology projects internal and external IT systems, trained end-users on new technology and provided daily PC support.