Tony Won
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Tony Won Email & Phone Number

Founder, CEO @ Player Support at Player Support
Location: Cary, North Carolina, United States 10 work roles 3 schools
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Current company
Role
Founder, CEO @ Player Support
Location
Cary, North Carolina, United States

Who is Tony Won? Overview

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Quick answer

Tony Won is listed as Founder, CEO @ Player Support at Player Support, based in Cary, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Tony Won.

Tony Won previously worked as Founder at Player Support and Director of Player Support at Probablymonsters. Tony Won holds Master Of Political Management, Community Organization And Advocacy from The George Washington University.

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Player Support

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Profile bio

About Tony Won

I build teams that help businesses keep their customers and improve the long-term relationships between them, your company, and your employees.From pre-revenue to billions in annual revenue, I have hands-on experience at startups and large corporations, helping companies through difficult transitions, whether you have tens or thousands of employees.I focus on: 1. Clarity of purpose, strategy, focus, and approach that impact the bottom-line.2. The systems and relationships that influence the behavior of customers.3. The systems and relationships that influence the behavior of employees. 4. The feedback loops from customers back to product and feature teams across the company. 5. Data, the scientific method, good inferential statistics, evidence, and the truth. 6. Fairness, visibility, and honesty in how the 'game' of work is constructed and played.7. Small, consistent, high value delivery teams that can handle complexity and ambiguity.-If you want to practice people management at your company that makes people want to come and stay....-If you want to begin to shift your company's culture in a new direction with real and lasting results....-If you want stickier and stronger customer engagement with your brand....You can contact me directly at tony@playersupport.com

Current workplace

Tony Won's current company

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Player Support
Player Support
Founder, CEO @ Player Support
AeroLeads page
10 roles

Tony Won work experience

A career timeline built from the work history available for this profile.

Founder

Current

Petaling Jaya, Selangor, Malaysia

I am a hands-on executive, while also acting as a consultant for clients who need a true business partner on the front lines. We aim to keep your overall costs low and value delivery high.

Feb 2022 - Present

Director Of Player Support

Bellevue, Washington, United States

Provided direction and strategic planning for building the Player Experience Team from scratch (PS, NOC, T&S, Product Management) and providing internal consulting services for development and vendor management.

Aug 2022 - Aug 2023

Vice President Of Games

United States

I was an executive leader and advisor to the business strategy group and company leadership on how Telus International might expand their business in the Games industry vertical. This includes marketing, sales, and M&A activity. Additionally, I was working across all company operations functions to help teams better meet the needs of the Games industry.

Jan 2021 - Aug 2021

Director Of Player Support

Cary, North Carolina

I had the privilege of serving the Player Support organization across all of Epic's consumer products. My responsibilities were to build and organize a global team, while blitzscaling, fire fighting, and navigating a constant barrage of new challenges, new products, and a pandemic. Over the course of three years I led the team through two unprecedented.

May 2018 - Dec 2020

Head Of Player Support - Eu

County Dublin, Ireland

At Riot, I wanted to see if the crazy ideas I implemented at my startups would work at massive scale. I was also intensely interested in the strong cultural aspirations. My role was to lead an already solid team responsible for one of the company's largest regions (EU) and see if I couldn't help them soar to new heights. I was able to lead the team through.

Oct 2016 - May 2018

Head Of Customer Support & Community

Gosu Group

San Mateo, CA

- Built the customer service department from scratch. Recruited, trained, and managed a remote global operational team with satisfaction levels of over 90% on a very limited budget for 22 million players.- Supported the development and launch of several titles, including Heroes and Titans, featured on iTunes and Google Play Store. Out-performed a superior.

Jun 2014 - Jun 2016

Founder, Director

Superduperlabs, Llc.

- Led the development of two iOS game apps from concept to ship in 14 months by performing the roles of Product Owner, Scrum Master, and buyer-of-lunches-and-snacks.- Our first title generated enough revenue to sustain the development team with zero marketing budget.- Managed all the business operations, such as taxes, investments, legal and compliance.

Apr 2012 - Jul 2013

Founder, Director

Ho Chi Minh City, Vietnam

***Sister studio to Super Duper Labs, please see description there for details.

Mar 2012 - Jul 2013

Game Producer

- Launched “Brothers in Arms 2: Global Front” to instant profitability in 4 months, which prompted a visit from the CEO, the expansion of types of work available in Vietnam, and the opening of a new studio.- Produced early agile/Scrum project management documentation for company reference and heuristics for different Free-to-Play business models and their.

May 2011 - Oct 2011

Federal Affairs And Government Relations Assiociate

- Invited to the White House to speak with senior administration.- Political lobbying with Silicon Valley CEOs and other executives on public policy issues such as cyber-security, healthcare, energy, environment, transportation, housing, education and taxes.- Managed and coached CEOs and other executives for lobbying in Washington D.C. and Sacramento.

Jan 2010 - Nov 2010
3 education records

Tony Won education

Master Of Political Management, Community Organization And Advocacy

A graduate program focused on the realities of managing political campaigns, winning elections, public relations, debate, ethics, and very.

Master Of Divinity - Mdiv, Pastoral Ministry

Studied old languages (Greek and Hebrew) found in the Bible, public speaking, history, ethics, morality, and counseling.

Bachelor Of Arts, Visual Art And Media

Studied and made art, focusing on traditional drawing, painting, photography, color theory, composition, advertising, graphic and general.

FAQ

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What company does Tony Won work for?

Tony Won works for Player Support.

What is Tony Won's role at Player Support?

Tony Won is listed as Founder, CEO @ Player Support at Player Support.

Where is Tony Won based?

Tony Won is based in Cary, North Carolina, United States while working with Player Support.

What companies has Tony Won worked for?

Tony Won has worked for Player Support, Probablymonsters, Telus International, Epic Games, and Riot Games.

How can I contact Tony Won?

You can use AeroLeads to view verified contact signals for Tony Won at Player Support, including work email, phone, and LinkedIn data when available.

What schools did Tony Won attend?

Tony Won holds Master Of Political Management, Community Organization And Advocacy from The George Washington University.

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