Nook Duangkamon Moonmake Email & Phone Number

Haarlem, NH, NL

Delft, South Holland, Netherlands

• Leading two scrum teams in the Marketing Department, driving high performance and maintaining efficient, agile practices in a leading IT and Software Enterprise Service Company. Developing departmental improvements.
• Influenced the adoption of the SAFe agile model, improving productivity and alignment with business goals, through the facilitation of department-wide quarterly planning sessions.
• Spearheaded development innovation in the creation and hosting of strategy development hackathons and agile training programs to improve the skills of all team members.
• Key role in the creation and operation of an Agile guild, focused on driving improvement initiatives and creating a positive impact throughout the company.
• Successfully controlled the migration and integration project of content from YouTube to Vimeo, with the hosting service in WordPress CMS to increase and optimise user engagement.

Veldhoven, North Brabant, Netherlands

• Expert Scrum Master leading cross-functional teams beyond traditional software disciplines in dynamic environments. Responsible for 15 engineers and supported other operational teams.
• Streamlined Agile methodologies to reduce cycle times, to meet or exceed target margins.
• Maintained team's focus on development and improvement plans driving high performance.
• Mentored and coached Scrum Masters and Product Owners, elevating their skills and cohesion.
• Stakeholder collaboration, providing performance, dependency, and risk metric updates.

Schiphol, Netherlands

• Scrum Master of Aviation Industry, Passenger Operations teams Led PI planning and execution following SAFe guidelines, ensuring alignment across teams, fostering self-organizing, high-performance teams through Agile.
• Successfully developed and maintained applications for both web and embedded platforms.
• Guided distributed Azure DevOps teams, implementing CI/CD pipelines with Java and C#.
• Influenced Product Owners in product visions and roadmaps aligned with business objectives.
• Trained teams in Agile methodologies, cultivating a culture of continuous improvement.
• Resolved conflicts and negotiated agreements that benefited stakeholders.

Amsterdam Area, Netherlands

• Managed the release cycles for commercial IT applications, including e-commerce, identity, and subscription services. Led cross-functional teams, ensuring on-time delivery while maintaining productivity and quality.
• Created a set of data analyses to assess and adjust plans to meet project delivery milestones.
• Drove releases scheduled and chaired Agile (SAFe) meetings and resolved project issues.

Amsterdam

• Led multiple DevOps teams in developing and deploying Azure-based Search/MAP API solutions, delivering MVPs that secured additional Microsoft funding.
• Managed project timelines, adjusting plans to meet dynamic targets and changing resources.
• Promoted collaboration through Scrum of Scrums (SoS) and swiftly resolved project roadblocks.

Amsterdam Area, Netherlands

• Led System Validation team, providing integration testing of quality deliverables. Executed test and release planning, risk management, and any escalations to keep projects on track.
• Team Product Owner line management for FTE and contractors
• Improved QA process and implemented error management systems, for quick issue resolution.
• Authorised QA approver of service releases and led service automation and manual testing.

Farnham, England, United Kingdom

• Managed software testing for multiple projects, coordinating with Beta Test, Test Engineering, Automation, Localisation, and third-party teams
• Evaluated and improved software/hardware interfaces and ensured swift error handling
• Owned test assets for functional and non-functional areas, optimizing test processes at both local and global levels
• Acted as Quality Center Key User, handling ALM/QC troubleshooting, requirements definition, configuration, and resource management