Tooraj Enayati Email & Phone Number

With over 25 years of experience in IT, I am a highly qualified and customer-focused Technical Manager specialising in IT infrastructure, project management, and team leadership. I have a solid technical background and am considered a subject matter expert in infrastructure, systems management, implementation, and service management.As a leader, I have successfully managed and led teams, driving their performance and fostering a collaborative work environment. I prioritise continuous learning and professional growth, empowering team members to reach their full potential. With a strong focus on service management, I follow industry-standard methodologies such as ITIL and Prince II. This has allowed me to deliver numerous projects on time, within budget, and to stakeholders' satisfaction. I excel at managing services, vendors, partners, and specialists, ensuring seamless collaborations and service delivery excellence.Customer service delivery and SLA management are areas where I shine. I prioritise client satisfaction and build strong relationships with stakeholders. By closely managing service level agreements, I consistently deliver high-quality services and solutions that meet or exceed customer expectations.In addition to my operational expertise, I possess strategic acumen in information technology strategy, planning, and budgeting. I have a proven ability to develop comprehensive technology roadmaps that align with broader business objectives. I stay updated with industry best practices and emerging technologies to identify innovative business growth and transformation opportunities.My credentials include certifications in Enterprise Architecture (TOGAF 9) and COBIT 5. These frameworks have equipped me with the knowledge and skills to establish robust governance structures and maintain effective control over IT processes and resources.Specialties: Technical Manager, IT Infrastructure, Systems Management, Architectural Systems Design, Team Leadership, Customer Service Delivery, SLA Management, Information Technology Strategy, Planning and Budgeting, Enterprise Architecture, Prince II, TOGAF 9, COBIT 5.

Listed skills include It Strategy, It Service Management, Project Management, Data Center, and 46 others.