Top Chamatsang Email & Phone Number

Fairfax, Va, Us

Herndon, Va

Chantilly, Va

Washington D.C. Metro Area

-Lead support contact for 300+ users, 400+ PC/Mac computers and 200+ phones.-Provide Tier I-III support via email, ticket, phone, remote, and on-site in the following areas:Hardware: PC, Mac, laptops, mobile phones, printers, desk phones, A/V devicesSoftware: Windows 8.1/10, Windows Server 08/12, OSX+, Office 2016/365, Adobe CC-Manage SCCM: OS Images, Drivers, Software, Task Sequence Deployments.-Manage and Deploy Windows Desktop and Server Updates via WSUS.-Office 365, Sharepoint, Azure AD, Exchange (EAC), Salesforce, Webroot, Carbon Black Administration.-Create documentation and train staff on new procedures and best practices.

Greater Seattle Area

-Primary technical support contact for 140+ users, 200+ PC’s and 200+ phones.-Provide Tier I-III support via email, ticket, phone, remote, and on-site in the following areas: Hardware: PC, Mac, laptops, mobile phones, printers, desk phones, various peripheral devices Software: Windows 7/8/10, OSX, Office Suite, Adobe, Enterprise, CRM, System Center-Create and manage user accounts: Exchange, Active Directory, Cisco Meraki, Avaya Phone Manager-Mobile setup/configuration: Windows Phone, iOS, Android and VPN Setup for Laptops/Tablets.-Manage daily/quarterly off-site tape backup: Dell Powervault and System Center Data Protection Manager-Maintain staff/guest wireless network: Cisco Meraki Access Points and Account Manager-Configured, installed, imaged (WDS), and deployed 100+ Dell Windows 7 based PC’s.

Renton, Wa

 Migrate existing small business of 40+ users in the US and Nepal to Office 365 environment. Preparation and setup of hardware and installation of Office 365 software. Switch domain to be managed by Office 365 (Website and E-Mail). Migrate all existing Office data (Outlook) to new software.  Consolidate and transfer server/Dropbox data to cloud (OneDrive). Trained local administrator and provided on-site technical support.

Bellevue, Wa

Institute for Business and Information Technology Managed open lab for students of technical classes on campus. Primary support team member for assisting students. Variety of hardware, networking, and OS level projects to maintain and upgrade the lab. Provided off-hour tutoring for students taking IT-related courses.

Seattle, Wa

 Primary Administrator for BES Infrastructure, providing support for over 1,300 internal customers. Responsibilities range from general troubleshooting/education (Tier I) to project work addressing the needs of internal clients including the integration of new services and capabilities (Tier III). Manage the entirety of the BES for over 20 departments within the City of Seattle, including maintenance, security, updates, patches and implementation from Q/A to production environments.