Topan Hidayat Email & Phone Number

Indonesia

Indonesia

Indonesia

Greater Jakarta Area, Indonesia

Greater Jakarta Area, Indonesia

Job Description & Responsibilities:- Work closely with the sales team in the area of product suitability and service delivery expectations- explain (through written submissions and oral presentations) solutions for technical and non-technical customers- Provide product knowledge support to Sales Team- Provide assistance to the Sales team in qualifying prospects, and Contribute to strategy meetings held by the Sales & Marketing team so as to ensure perfect alignment between… Show more Job Description & Responsibilities:- Work closely with the sales team in the area of product suitability and service delivery expectations- explain (through written submissions and oral presentations) solutions for technical and non-technical customers- Provide product knowledge support to Sales Team- Provide assistance to the Sales team in qualifying prospects, and Contribute to strategy meetings held by the Sales & Marketing team so as to ensure perfect alignment between sales, marketing, and technical requirements- Designing IT Solution topology and/or hardware network requirements (Metro E, LAN, WAN, FTTx) core, aggregate and distribution levels.- Work with the post-sales team in handing over any pre-sales efforts- Collaborate with the product development teams to capture new customer requirements and develop and expand the product portfolio- Create, planing, and calculation business case for customers (project base)- Designing work order(allocation VLAN, IP, port/core, topology inter/intracity access user hld/lld) provisioning for Network Operation Center & Technician for activation.- Monitoring provisioning activities using an operation support system.- Coordinate change requests with Engineering, Network Operations Center and Project Management.- Familiar with the product: Internet(Dedicated/Broadband), Leased line/Localloop/MetroE, IPVPN, SDWAN, Firewall)- Familiar with Value Add Services: VPS/Hosting/Colo, IPTV, PMS, Manage Service (Router/Access Point/Switch/Firewall) (Cisco, Juniper, Fortigate, Meraki, Raisecom, Huawei, Aruba, HP Server, Navicom, etc) Show less

Greater Jakarta Area, Indonesia

• Responsible for escalated procedure level 2 for customer service.• Supervise, Lead & manage team to support first level handling.• Training team for first level handling, knowledge about hardware & software used to handle customer problem.• Monitoring service customer (Leased Line & Internet)• Report activity daily, weekly & monthly for team achievement

Indonesia

• Design network topology global customer services.• Design topology & MOP for POP/HRB HLD & LLD deployment (VLAN, IP, Port, Tube/Core)• Install & configuration (router & switch) POP/HRB for distribution customer(Switch/Router: Cisco, Huawei, Raisecom, AT, DCN, Xtreme, Alcatel, Mikrotik)• Supervise Field Engineer for Layer 1 implementation router & switch

Indonesia

• Support daily operational for provisioning & maintenance for new customer centralized.• Manage and setup new network backbone, distribution• Provisioning, monitoring new colocation customer at DataCentre Technovillage Biznet

Indonesia