Topaz Hird Email & Phone Number

At Finn & Wild, I specialise in creating beautiful, bespoke wedding stationery that perfectly captures the essence of my customers wedding day. From detailed invitations to day-of stationery, I offer a wide range of products designed to make my customers weddings unforgettable.With a passion for design and an eye for detail, I'm dedicated to making the stationery process enjoyable and stress free for each couple I work with. My work has been recognised with awards such as the Essex Wedding Awards Stationer of the Year 2024 and a Highly Commended Award in the TWIA Wedding Awards 2024.My commitment to quality and a personalised service is what sets me apart. I understand that your wedding stationery is more than just paper - it's a cherished keepsake and the first glimpse your guests will have of the big day. - 🏆 Essex Wedding Stationer of the Year 2024 (The Essex Wedding Awards)- 🏆 Highly Commended Wedding Stationer of the Year 2024 (The Wedding Industry Awards)www.finnandwild.co.uk

Southend-On-Sea, England, Gb

Whilst searching for the right career within the marketing industry, I decided to do temporary work. This enabled me to take the time to attend interviews, market myself through LinkedIn and not rush into any quick decisions. For examples of my work, please view my portfolio in my bio.

Southend-On-Sea, Gb

⦁ Recreated the Hotels branding, implemented the new logo throughout the hotel, the website and social media. Designed branded afternoon tea boxes, pillow chocolate boxes, gift bags, new room folders, guest notepads and other room amenities. ⦁ Liased with HEBS web designers to create our new website, providing website content, chosen photography, website layout and some SEO. ⦁ Created and sent campaigns to guests with Hotel information, promotions and local events. ⦁ Manage all forms of social media, facebook, twitter, linkedin, instagram. ⦁ Use adobe Illustrator and photoshop to design new adverts for social media, electronic reception screens, banners and posters within the hotel.⦁ Liased, designed and implemented an online gift voucher system - Bluerunner, from start to finish, designed our gift vouchers, created packages and trained staff to ensure smooth transition from paper vouchers to an online system, I am now looking to develop this to run alongside a loyalty program.⦁ Designed and created a new hotel and wedding brochure, and created the content for both.⦁ Create and implement marketing strategies throughout the year, focusing on increasing bookings during our quiet periods.

⦁ Overcame language barriers by using both verbal and non-verbal communication skills.⦁ Developed financial skills by budgeting and planning my trip in advance.⦁ Used creative writing skills to develop my personal blog, by using tips and first hand experiences to build a target audience. Also by using photographic skills to market my blog through social media.⦁ Learnt to negotiate deals with market vendors in Asia.⦁ Adapted to unexpected situations and learnt how to improvise new plans due to unexpected events.⦁ Learnt about different cultures around the world and how to respect them using communication skills, mannerisms and attire.

Gogarburn, Gb

⦁ Supported and protected victims of fraud in a telephony environment.⦁ Handled the beginning stages of a complaint, and then passed this information onto the complaints team. ⦁ Profiled customers using a different process to just identification questions; by using my initiative on such things as voice / profile description etc. ⦁ Identified fraudulent transactions and callers, saving RBS as little or as much as £1.00 - £10,000.00 in just one transaction. Even more for multiple attempted transactions.⦁ Trained 3 members of staff from another sections up to the banks standard so that they could start taking calls.⦁ Worked 3 multiple lines – changing between systems / identification processes and call processes.⦁ Organised the Christmas party at an outside venue for 80 guests, including DJ, food, tickets, bar tokens, budgeting and decorations. ⦁ Managed weekly boot camps throughout the Summer in my own time for my colleagues.

⦁ Organised and set up a variety of events (predominately weddings) across the year, in Summer I managed sometimes as many as 8 events in one day. ⦁ Ran consultations with clients to discuss and meet their needs, also had site visits to view, measure up and picture the venues potential. ⦁ Managed Laceys main enquiry line for emails and telephone, handling enquiries, bookings, invoices, contracts, security deposits and arranging consultations.⦁ Created handmade bespoke stationary from invitations through to table plans and place cards, using my clients’ ideas and requests.

⦁ First point of contact for all clients, both in person and over the telephone and by email.⦁ Handled complaints, enquires, and processed orders and dispatch notes.⦁ Managed the managing director and the sales reps calendars, creating an online calendar that was accessible whilst they were all out of the office. ⦁ Improved the budgeting for each of the sales reps by creating and organising a budget spreadsheet.⦁ Created an online map with each of the sales reps clients and locations on, making it easier for them to visit clients in the area.

Bracknell, Berkshire, Gb

I worked as a Food Service Sales Assistant at Waitrose for almost 3 years. My job entitled me to work on the Delicatessen counter; however I was trained to work on a variety of different sections around the store. My roles included using a high standard of customer service to get the best results for the store. I was trained to use a variety of equipment and to answer the phones to deal with customer enquiries and complaints. My role also included handling money and filling in paperwork correctly.

Whilst working at MWS my duties included basic bookkeeping such as cash summaries and analysis. I also had to organise files and folders and do photocopying. I had to work individually and as part of a team on several occasions. This position gave me a good understanding of basic administrative tasks.

Level 4 Diploma, Copywriting

Education record