Robert Crawford

Robert Crawford Email and Phone Number

Director at Crawford Service Management @
Robert Crawford's Location
Symington, Scotland, United Kingdom, United Kingdom
Robert Crawford's Contact Details

Robert Crawford work email

Robert Crawford personal email

n/a
About Robert Crawford

Robert is a leading expert in customer service.He is widely known as a Customer Service Professional and has been:- Head of Service Quality with two of the UK’s top brands - Executive Director at the national professional body for customer service- CEO at Society for Consumer Affairs Professionals in Europe- Non-executive Director at the Financial Ombudsman Service His services as a public speaker on the topic of service quality are in great demand at national and international conferences as far apart as Dundee and Dubai and he was a visiting lecturer to MBA students at Edinburgh and Strathclyde Universities. In addition to extensive speaking and chairing in the UK, Robert has spoken at major events in Australia, Hong Kong, Dubai, Canada, Romania, France, Belgium and Ireland. He has also appeared on numerous radio and TV programmes such as Radio 5 Live, You and Yours, Working Lunch etc and has written a number of magazine articles.Specialties: Customer service strategy and leading-edge solutions in service measurement, reward and recognition, complaint handling, training and communication.

Robert Crawford's Current Company Details
Crawford Service Management

Crawford Service Management

Director at Crawford Service Management
Robert Crawford Work Experience Details
  • Crawford Service Management
    Director
    Crawford Service Management Jan 2003 - Present
    A customer-focused consultancy helping you to develop and implement customer-centric strategies that lead to increased sales and customer retention. Projects undertaken in the private, public and third sectors.We specialise in helping organisations of all sizes develop their customer service strategy through the deployment of a Service Strategy Model. We will then work with you to implement that strategy with leading-edge solutions in service measurement, reward and recognition, complaint handling, training and communication.
  • Society Of Consumer Affairs Professionals In Europe
    Chief Executive
    Society Of Consumer Affairs Professionals In Europe May 2011 - Sep 2016
    SOCAPiE is an independent, not-for-profit membership body and is Europe’s oldest professional body for customer service. It has affiliations across the globe with other SOCAP organisations including USA, Australia, New Zealand, South Africa, Japan, Korea, Brazil and Canada. There are over 4,000 members world-wide.SOCAPiE is unique in representing Consumer Affairs and Customer Service Professionals throughout Europe. It promotes the exchange of ideas, expertise and opinions within the customer service industry and develops and encourages a higher professional profile for those working in Customer Service.
  • Institute Of Customer Service
    Executive Director
    Institute Of Customer Service Jan 2003 - Nov 2010
    Led the development of ICS from its historical focus to delivering a holistic suite of services. Developed and launched: - UKCSI, the national customer satisfaction index- ServCheck, a diagnostic tool gauging organisational service commitment- ServiceMark, the national customer service standard- ICS FirstStep, a series of psychometric tests for customer service- JobsBoard, the largest niche customer service job site- ICS KnowledgeBank, a searchable online repository of customer service knowledge- FirstImpressions, an entry-level customer service training module Also led the the explosive growth of National Customer Service Week in the UK and Ireland.
  • Financial Ombudsman Service
    Non-Executive Director
    Financial Ombudsman Service 1999 - 2005
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  • Natwest
    Head Of Service Quality
    Natwest Feb 2000 - Dec 2002
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  • The Royal Bank Of Scotland
    Head Of Service Quality
    The Royal Bank Of Scotland 1996 - Dec 2002
    View

Robert Crawford Skills

Customer Experience Strategy Complaint Management Training Customer Satisfaction Customer Retention Stakeholder Management

Robert Crawford Education Details

  • Ayr Academy
    Ayr Academy
  • Prestwick Academy
    Prestwick Academy

Frequently Asked Questions about Robert Crawford

What company does Robert Crawford work for?

Robert Crawford works for Crawford Service Management

What is Robert Crawford's role at the current company?

Robert Crawford's current role is Director at Crawford Service Management.

What is Robert Crawford's email address?

Robert Crawford's email address is cr****@****i.co.uk

What schools did Robert Crawford attend?

Robert Crawford attended Ayr Academy, Prestwick Academy.

What are some of Robert Crawford's interests?

Robert Crawford has interest in Animal Welfare.

What skills is Robert Crawford known for?

Robert Crawford has skills like Customer Experience, Strategy, Complaint Management, Training, Customer Satisfaction, Customer Retention, Stakeholder Management.

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