Tope Akande Email & Phone Number

United Kingdom

Nottingham, Gb

Lagos, Nigeria

 Conducted market and product research into the financial industry in Nigeria to understandlikely gaps and create a comprehensive solution for such. Pioneered the solution from product ideation to framework development, user story, andproduct roadmap to breach the gap in Nigeria’s financial industry. Managing with a team I sold the vision of the solution to after coordinating the hiring processof engineers, designers, product managers, business developers, and marketing executives,among others, to ensure they have the skills and positive attitude needed for building thesolution Organize and lead weekly touch-point meetings to ensure the team is on the course, receivereports and give feedback Lead the business development team to ensure business growth is achieved, the rightpartnership is made, and we are rightly positioned for investors and customers Spearheads and constantly communicates the product’s vision and strategy to the teamwhile converting customers’ challenges and likely challenges to solutions, adding it to theproduct documentation and highlighting the features that will go on the product’s versions. Cultivate a friendly and vulnerable work culture for the team members, initiate a bi-weeklycall tree, and create positive team orientation.

Nigeria

Directed account opening processes from customer interaction to creating accounts,increasing our customer database and accounts by 30% weekly. Collaborated with my 7-man team to drive sales to over 120% in 7 months, exceeding theorganization's goal and receiving the beyond excellence award, Facilitated statement analysis to determine customers' creditworthiness, eliminating thelikelihood of fraud and incorrect information provided by the customers, saving theorganization about 15% of loan liability. Proactively identified solutions for customers experiencing credit issues and createdstructures for quick responses, decreasing turn-around response time by 32%. Executed the end-to-end facilitation of customers' trade requests, ranging from internationaltrade payments to salary payments of expatriates. Offered financial advisory services to commercial clients based on market trends to helpfacilitate profitable business decision-making and development.

Nigeria

 Managed customers inquiry by providing accurate and timely information on our productofferings resulting in an 85% increase in customer satisfaction ratings in our branch asmeasured by monthly branch performance rating Developed highly empathetic client relationships and earned a reputation for exceedingservice standard goals  Generated 15% of the branch’s sales leads by staying abreast of product and serviceofferings, increasing sales conversion by 7.5% monthly. Achieved a Ranger’s Rating on Salesforce CRM Reduced customer turnaround time by 28% by creating a social and educative structure inattending to their inquiries to ensure they understand and benefit from their chosen services. Led a 10-man sales team on a national financial inclusion project to create a financialportfolio for those highly remote areas in Kwara State, Nigeria.

Ilorin, Kwara State, Nigeria

Trained over 1000 graduates on employability skills, Soft skills, and non-coding tech skillsLed Business development for remote viewing of the 2018 FIFA World Cup generating over half a million naira in revenue Partnered with Palms Mall Ilorin to develop the first recreational center at the shopping mall generating over 1 million naira in revenue

Lagos, Nigeria

 Assisted senior product managers in conducting market research, creating product documents, roadmaps, user stories to aid visualization and tracking of product features and requirements implementation.  Developed wireframe (low fidelity) and coordinated the creation of a high-fidelity prototype.  Coordinated sprints and stand-ups throughout the product development lifecycle.  Collaborated with cross-functional teams to organize the testing of the product, gathered feedback, communicated feedback to the software team, and ensured the implementation of feedback to improve product features.  Led the product vision and strategy while maintaining product backlog and prioritizingproduct features. Conducted customer interviews and surveys and translated customer needs into solutionsand features. Developed our competitors’ analysis and pricing strategy document to give insights on gaps,possible add-ons, and our advantage as an organization.