Maintain and encouraging positive attitudes towards the consumers, brand and merchandiseEnsure highest level of service to customersEnsure informed, trained, instructed shop floor staff on all aspects of the consumer shop floor journey.Interact with customers to ensure they have a pleasant experienceAccommodating consumer requests and assisting on all service levels by telephone or in personGive style advice, how to use print on pattern and ready to wear collection.Handling product complaintsEnsure that all customers are welcomed and that they receive the best possible serviceBeing an example to the sales staff and providing a proper level of service to customers and potential customersEnsure customer service levels are maintained at all timesFinding appropriate products in the storeAnswering any questions they may have (availability, suitability, price, composition etc.)Lead in store project management of testing products/service concepts and survey

Selected fabrics and textile for stitching purposesHandled and managed client’s complaintsArranged product showings in storeSupervised the design processScheduled appointments and fittings for clients

Researched and collected data for various HR initiativesCompleted written projects and researched topics to improve organizationSorted incoming resumes and logged them into appropriate tracking spreadsheetsPrepared Word, Excel and PowerPoint documentsAssisted with recruitment strategies and events for employment

Screened telephone calls, enquires, requests and handled when appropriateOrganized and maintained diaries and made appointmentsAttended and managed client’s complaintScheduled and attended meetings, and ensured the CEO is well-prepared for meetingsTook stock inventory weekly