Topher Affleck Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Greater Salt Lake City Area

Directly responsible for an assigned business unit with 5 to 7 teams consisting of 70 to 110 account managers. Act as the primary liaison to the company, collecting and managing feedback to help improve customer experience. Produce benchmark results on a regular basis, competing across four sites. Set and maintain department goals that align with larger company initiatives.Received Discover Presidents Award in 2014 and 2017.Foster strong relationships with internal stakeholders.Participate in the development of metrics and reporting strategies.Key partner with recruiters, helping to in-board over 100 employees.

Midvale, Ut

Currently hold the record for graduating from Coldwell Banker’s “Journey to Mastery” extensive training program, by completing it in 27 days.Generated and managed my own pipeline of clientele.Managed a 27 million dollar portfolio of investment properties for a group of investors. Management responsibilities ranged from Ogden, UT to Spanish Fork, UT.

Greater Salt Lake City Area

Charged with executing an aggressive turnaround in sales performance, customer engagement, profit margins and other KPIs. Involved in both market planning and development, and responsible for process training to both management and staff levels. Supervised a team of 19 employees; observing operations and made suggestions for improvements. Set goals for team improvement and implemented strategies to achieve them.Increased team productivity and efficiency by 14% by restructuring the work flow.Monitored and reported daily statistics to upper management.

Draper, Ut

Instrumental in designing and implementing successful strategies focused on a book of business consisting of around 120 of eBay’s top sellers. Held full accountability for increasing GMV, while promoting positive buyer experiences. Orchestrated construction of current account management best practice. Coached agents to achieve satisfactory resolution for customers in an efficient manner. Managed a team of 12 to 20 customer service representatives.Devised methods to motivate agents to peak performance and maintain a positive morale.

Sandy, Ut

Drove prospecting and lead generation efforts for as many as 6 sales representatives. Managed entire lead generation cycle from potential cold calls to setting up meetings between interested customers and the appropriate sales representative. Responsible for a territory covering the entire country of Brazil.Reached revenue development goals every quarter.

Master Of Business Administration (Mba), Management & Strategy

Bs, Business Management