Resort Manager for 63 acre , membership only resort/campground with 28,000 members and growing. Oversight of sales, digital marketing, housekeeping, maintenance) building and grounds, plumbing, electrical, etc.), sales, front desk, HR, accounting, supply requisition, projects/expansion, landscaping, events, amenities and more. Currently charging a property expansion to include 7 additional annual sites, 7 reservable RV with septic and 7 cabins with private bathrooms and kitchenettes.The River's Edge has 76 Annual Sites, 30 cabin/ indoor accommodations, 42 reservable RV sites, 22 electric tent sites, 88 primitive tent sites. The campground is open year round and welcomes between 250 to 600 guests per week. Our amenities include a large custom in-ground hot tub, heated pool, game room, club house, chef's kitchen, massage studio, pavilion, multiple shower houses/bathrooms with indoor and outdoor showers, memorial garden, walking trails and more.

• Property Management: 200-600 guests/week, 63 acres, 257 accommodations (76 annual, 30 cabins, 43 RV & 109 tent sites). Manage front desk & housekeeping staff, GM support, work w/ maintenance team on daily punch lists, projects & issues.• Accounting: QuickBooks, accounts payable/receivable, bookkeeping, monthly motel/hotel tax, vendor relations, budget/P&L oversight.• Guest Relations: reservations, maintain inventory of vacancies, reservations & accommodation assignments, inquiries/sales, reception/check-ins, reservations, concerns, cash handling & credit transactions, guide to camp & local events.• HR Functions: wrote new hire manual, implemented policies & procedures, on-board new hires, training.

• Café Management: 2 locations & catering division, promoted from Cafe Manager after 3 months• Service Management: daily café operations, customer service, sales, supply requisition/vendor relations, work with central bakery team on quality control & item track sales, cash & credit handling & tracking, resolutions for all customer & business concerns.• HR: Training/Mentoring/Coaching, re-wrote Employee Handbook, write & conduct employee reviews, scheduling.• Business Growth & Service Efficiency Expert: service process/operational efficiency expert, redesign café sales & operations to meet demand &, PR/Marketing, P&L oversight/accountability, review & respond to social media feedback, analysis & message management.• Accomplishments: Both Locations voted #1 Bakery in WNC for 6 years, Biltmore location rated 8 of 696 eateries in Asheville on Trip Advisor (from 54 of 647 when I began). Weaverville location rated 1 of 63.

• General Management: all daily FOH/BOH operations, customer service, product delivery, Sales, P&L• Accounting: QuickBooks, vendor relations/accounts payable/receivable, payroll, daily revenue reconciliation.• Marketing: Social Media maintenance, catering events, publication advertising, book live music, marketing, hotel relations.

• Academic Officer responsible for student retention/satisfaction, academic operations, compliance with state licensure, ACCSC Accreditation, reaccreditation transition to ACICS Accreditation, internal compliance standards, departmental budget writing• Leadership oversight of Program Chairs, faculty, recruiting and development, program/course delivery, classroom management, book/classroom supply procurement, student success outcomes.• Plan and participate in Graduations, orientations, student/faculty appreciation and recognition events, community events and open houses.

Director of Admissions overseeing Adult and High School Admissions teams driving business for a 900+ population open enrollment college offering Bachelors, Associates and Diploma programs focused on balancing strong career coursework and liberal arts curriculum to graduate well rounded professionals.

• Executive operations and budget responsibility for ACICS accredited career school offering certificate programs in Medical Assisting, Health Claims Billing and Massage Therapy. Student count approx. 270 in 5/09 to 325 in 1/10. Responsible for completion of required annual reporting and application for State Licensing & Accreditation.• Hired, trained, monitored and developed operational efficient staff and systems across the Education, Financial Aid, Career Services, & Admissions departments.• Wrote, implemented and drove IEP to promote a sense of academic community, increased student outcomes, business sustainability and growth through increased customer service across all departments.

• Assisted VP of US Operations with strategic planning /development for U.S. Franchise operations for 31 franchise and 4 corporate owned sites offering individualized K – 12 programs. • Center training & development specialist (50% travel) providing national trainings on DTLA Cognitive assessment, curriculum programming, teaching methodologies, sales, marketing, educational business operations.• Conducted Quality Assurance Assessments to audit educational quality/compliance.• Established grassroots marketing initiatives and coached strategic, individualized and actionable marketing plans for independent franchise owners.

• Assisted VP of US Operations with strategic planning /development for U.S. Franchise operations for 31 franchise and 4 corporate owned sites offering individualized K – 12 programs. • Center/Franchisee training & development (50% travel) for DTLA Cognitive assessment, curriculum programming, teaching methodologies, sales/marketing, business operations.• Conducted Quality Assurance Assessments to audit educational quality/compliance.• Established grassroots marketing initiatives and coached strategic, individualized and actionable marketing plans for independent franchise owners.

• Operations manager for test preparation course/tutoring products (SAT/ PSAT, ACT, GRE, GMAT, LSAT, MCAT) delivered across 17 locations on Queens/Long Island.• Signed and maintained 13 institutional contracts with public and private schools. Presented progress profiles and success analysis for each program to ensure contract renewal.• Executed National Marketing initiatives such as direct mail, local and national events as well as built local grassroots marketing plans, effectively penetrated market and increased brand awareness.• Managed HR responsibilities for 7 FT employees. Responsible for teacher recruiting, hiring, and training processes, maintained a staff of 75+ quality instructors to deliver our programs and managed all points of instructor performance evaluation process.

• Managed center operations, sales and marketing with oversight of Education Director, academic assessments, parent conferences, programming, faculty hiring/training/development, prospect generation, student retention. Drove enrollment growth through systematic emotional sales and a one-time close.• Designed and executed community outreach and local grassroots marketing initiatives such as festivals, fairs, PTA presentations, in-center events, direct mail, etc. Formed and maintained positive outreach relationships with individual prospects, schools, corporations and organizations.• Ensured center compliance with Sylvan Learning system requirements and CITA Accreditation.