Worked as IT Helpdesk Support Specialist for Abbtech Staffing Services, on the NMCI contract with some of the following responsibilities:o Created tickets for all customer inquiries by taking incoming customer calls and gathering information about the customer’s technical problem.o Provided first-level and second-level user administration, level network, application software, and general troubleshooting support.o Provided customers with ticket information, ticket number, and status of pending trouble tickets.o Maintained and improved knowledge of all helpdesk procedures and tools.

provided excellent customer service and upkeep the stores cleanliness appearance.

Stocked various products for vendors in multiple retail environments while establishing and maintaining professional relationships with store managers.

Worked as an Advisor and Mentor for LADDERS (Old Dominion University), with some of the following responsibilities:o Advised and coached a group of fifteen college students off of academic probation.