Main responsibility was growing sales through business-to-business cold calls, acquiring new customers, determining best product for their needs, quoting projects and presenting proposals to homeowners and builders. Key ContributionsIncreased customer base Increased sales through dedicated customer service

Responsible for maintaining homeowner delight and brand loyalty through the warranty process. Determined cause of failure and best means of repair. Scheduled and directed trades during repair. Managed trade payroll, balancing cost reductions with quality of work. Key ContributionsIncreased homeowner opinion of David Weekley Homes Worked with builders and sales to best serve community and company interestsDecreased number of open warranty calls

Facilitate technical and commercial goodwill offerings to provide fair and expected value for our customer's purchases, reaching successful outcomes for our customers, Holt Cat and the vendors that we represent. Operating within established guidelines and according to our company values. Work closely with our Service Managers and Sales Managers to ensure cooperation amongst internal departments.

Responsible for relationship building with assigned, targeted accounts for the purpose of increasing sales and service revenue. Contributed to increased sales with targeted accounts 20% above company average of accounts without an assigned Retail Account Manager.

Liaison between Holt and Caterpillar as well as between Holt and our customers concerning machine warranty administration.Review repair jobs performed by technicians for warranty eligibility, write warranty claims and submit them to various manufacturers. Developed training materials and taught classes for supervisors and technicians company-wide.Conducted safety portion of monthly department meetings on several occasions

Served as the key support for both employees and external customers for Caterpillar’s proprietary diagnostic systems. Directed cost saving solution implementation company- wide.Researched and assisted in the implementation of cost saving solutions which reduced expenses related to travel and the downtime associated with it.Provided technical support of Caterpillar’s proprietary, diagnostic software and hardware for both employees and customers of Holt CAT. Assisted in the development of training material and conducted training classes to make available new tools for employees to utilize.Created step-by-step instructions for newly adopted procedures.Tested new software and new versions of currently used software with current OS to ensure compatibility. Also tested Windows Vista for compatibility with software we are using.Maintained database of software sold to customers.

Conducted business-to-business sales for existing customers, referrals and cold calls. Presented new lighting system applications and new EPA regulations for building engineers during monthly San Antonio Association of Building Engineers (SAABE) meetings.

Oversaw daily branch operations including interviewing, hiring, supervising and training employees as well as conflict resolution. Supervised inventories, ensured proper billing of customer accounts, and oversaw account collections when needed. Handled local government and state bids for purchasing contracts. Directed a company-wide purchasing program and conducted one-on-one program training with Branch Managers as needed. Initiated local programs to strengthen working relationships between inside staff and outside salespeople and organized branch outings for employees.

Worked with corporate office to implement and train store employees on new computer automated inventory control procedures. Trained department managers on new computer programs and worked with them individually to reduce shrinkage and increase profitability. Maintained computer programs for entire store’s inventory register.

Supervised grocery and departmental managers. Projected quarterly, monthly, weekly and daily sales and wrote the schedule for all grocery managers and department managers. Also worked with department managers on allocation of scheduling hours for departments based on projected sales. Approved full-time and part-time schedule before posting. Assigned duties to shift managers and verified their completion. Oversaw the training of new shift managers in all aspects of their duties. Periodically sat in on training sessions performed by various managers and Human Resource Manager for new employees as well as OSHA training and benefits meetings to ensure accuracy. Handled disciplinary actions including the termination of employees. Resolved customer complaints and employee problems. Consulted with vendors and salespeople on new products and special product promotions and conducted purchasing, pricing and shelf placement operations. Wrote supplemental weekly and three-day ads for the store based on product buys. Planned store displays and worked with vendors to ensure the proper quantity of product was on hand.