Topher Jerome Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

I lead diverse initiatives at Harborview Medical Center's Behavioral Health Institute, driving success in Training, Workforce, and Policy Innovation Center. Notable achievements include:WA COVID-19 ERSP Project: Orchestrated a SAMHSA-funded suicide prevention initiative, coordinating efforts among 12 partners. Introduced a pioneering direct service model with peer support specialists in crisis care settings, integrated with cutting-edge suicide prevention applications. Ensured contract compliance, fidelity monitoring, and streamlined staff hiring processes.RESJ Conference & Call-to-Action Series: Headed the planning committee, acted as technical lead for virtual conferencing platforms, and oversaw event operations, including website development. Guided RESJ Call-to-Action series, organizing events promoting Diversity, Equity, and Inclusion (DEI) in behavioral health services.Online Transition of Substance Use Disorder Training: Managed the full transition from in-person to online format, overseeing technical aspects like authoring tools, LMS platform development, and website administration.Expanded Peer Bridger Program: Successfully led the expansion project, enhancing patient support and services in the Emergency Department Psychiatric Facility.Technical Leadership (BHI IT Systems): Served as Technical Lead for various IT systems including conferencing platforms, MailChimp, WordPress, SharePoint, MS Teams, REDCap, Zoom, YouTube channel, Canvas LMS, and Workday finance systems.Operations Lead & Strategic Contributor: Managed financial processes, enhanced internal procedures, and ensured HR compliance. Collaborated with Program and BHI Directors to define strategic vision for Training, Workforce, and Policy Innovation projects.

Seattle, Washington, United States

Seattle, Wa

A public speaker sharing personal stories about my experience as a suicide attempt survivor and living in recovery from behavioral health challenges to inspire and encourage people experiencing mental health challenges to thrive in supportive workplaces and communities and to help reduce stigma.

Serves as the Peer Bridger/Trauma Informed Care Program Manager with King County Behavioral Health and Recovery Division who is responsible for the management, implementation and expansion of the King County Peer Bridger programs and supports the continuing efforts to transform the King County Behavioral Health system to incorporate trauma informed/trauma responsive practices as a framework for all service delivery.• Served as a key player in the development and implementation of the Western State Hospital Peer Bridger Program and provides ongoing supervision and program management for the program.• Contract Monitor for the current Peer Bridger Programs embedded within two local psychiatric hospitals providing contract oversight and technical support for two King County psychiatric hospitals.• Member of the King County Transitional Support Workgroup tasked with the development and expansion of hospital and jail based programs to be funded through a Medicaid Expansion Waver. • Facilitates the Peer Bridger Operations Meeting with all three Peer Bridger Programs in King County. • Supervises the King County Quality Review Team responsible for conducting agency visits to provide opportunities for people living in recovery to voice their input on services in the county.

Seattle, Wa

Was the Peer Support Programs Supervisor with Harborview Medical Center, a certified peer counselor who served as supervisor for 13 Peer Support Specialists, mentored, trained and coordinated staffing for multiple services groups. Drove and managed several concurrent mission-critical Inpatient and Outpatient programs and initiatives, often served as the face of the organization within Harborview and out in the community. Recognized as a leader in championing Recovery Principles and as a SME for EPIC EMR system. • Successfully led and implemented the Peer Bridger program (designed to build impactful patient relationships during hospitalization, increasing buy-in to outpatient services in order to reduce recidivism rates). Worked closely with cross-divisional managers and cross-functional specialists. Consulted with IT to automate electronic data management and promote compliance. • Business process analysis responsibilities included serving as mental health services liaison with King County BHRD. Has participated in numerous process improvement initiatives including a data management reconciliation project (with IT) to lift agency from non-compliant (65%-70% accurate) to compliant (closer to 95% accurate). • Identified as a thought leader and serves as a key member on numerous high profile committees. Regularly delivers presentations inside and outside the organization to promote programs and attract funding for grant-sourced endeavors.

Outpatient Mental Health Services

Served as Team Lead for nine Peer Support Specialists while directing multiple ancillary support services—as a Peer Support Services Coordinator with Mental Health Outpatient Services division of HMC. Instrumental in expanding size of team from four to nine, as well as enhancing collective effectiveness through extensive internal trainings. • Ramped-up Peer Support Specialists’ process and systems integration knowledge substantially, leading team to win King County’s Exemplary Service Award for Systems Integration in 2009. Presented at Washington State Behavioral Healthcare Conference multiple times. • Addressed increasing job performance problems by developing and implementing a Peer Support Service Internship program, and presented program parameters at WSBHC. • Supervisor of Harborview Recycling Services, a prevocational training program for mental health services consumers. Helped revamp HMC’s entire recycling program as a key member of Harborview Environmental Sustainability Committee’s Green Team, leading HMC to win 2012 Washington State Recycling Association’s Washington State Recycler of the Year award.

• Assessed clinical information systems training needs through analysis of clinical processes.• Instructional design and subject matter expert for application training materials and eLearning development. • Lead developer and instructional designer for UW Medicine’s clinical information system eLearning website. Received national recognition for the site and presented it at the 2005 Cerner Health Conference in Orlando, Fl. • Classroom trainer, specializing in Cerner electronic medical records systems and Microsoft Office applications.• Provided on-site “go-live” training and support for multiple product enhancement rollouts.

• Clinical applications classroom trainer for initial implementation of the hospital’s first electronic medical records system (Cerner). Was part of a training team training 3000 employees in a six week training cycle. • Microsoft Windows and Office applications trainer for clinicians, many of whom had never used a computer.• Instructional design for training manuals and job aides.• Assessed on-going clinical information systems training needs through analysis of clinical processes.

• Lead Authorware developer responsible for overseeing technical aspects of eLearning projects, including: framework development; user interface development in coordination with instructional and graphic design staff; audio production and editing; coordination of outsourced services; planning and implementing project delivery methodologies; technical support and training for project staff and customers. • Provide project leadership for development team on several eLearning projects. Including: budget control; project planning; production timetable; status reporting and communication with stakeholders; risk analysis; project team coordination; quality assurance and project delivery.• Classroom instructor for Mediapro’s Adobe Authorized Training Center, specializing in Authorware.

• Provided technical direction for all aspects of multiple eLearning projects, including: instructional design and storyboarding; programming frameworks; graphic artist; user interface development; photographer; video production and editing; audio production and editing; testing and debugging; coordination of outsourced services; technical support and training.• Supervised and trained development staff.• Designed and facilitated end user focus groups for product evaluation throughout the development process.• Presented product demonstrations at national conferences.

• Managed a staff of Employment Specialists responsible for providing employment services for people with disabilities. Responsibilities included: personnel management and training; team coordination; marketing; caseload consultation; budgeting and meeting facilitation. • Responsible for following a variety of County and State billing procedures for program participant services, including monthly report writing and service plan development.

• Developed community based employment opportunities for people with significant disabilities.• Provided on-site task analysis and job coaching for newly placed employees increasing employment success and job retention.• Functioned as a liaison between client support staff, employers and clients.• Provided technical direction for agency adoption of computer based technology, providing staff training and support.