Client: J&J• Provide guidance with process design.• Design, develop, and test automation workflows.• Deploy RPA components including bots, robots, development tools, code repositories and logging tools.• Support the launch and implementation of RPA solutions.• Create process and end-user documentation.• Assure the quality of the automation (QA processes).• Work with Business Analysts, Scrum Masters, QA Analysts, Product Owners, and other cross-functional resources to define and deliver business impacting projects.• Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.• Collaborate with development team members to ensure proper implementation and integration of the solutions.• Support deployments or troubleshoot production issues outside of work hours and participate in an on-call rotation as-needed.• Maintain current knowledge of relevant technologies and business processes.

• Managed existing and newly deployed RPA processes for all clients, ensuring automation continuity.• Learned how all RPA Processes across clients function and reviewed codes for fixes, debugging, and enhancements.• Analyzed RPA processes to enhance client value, developing upgrades and new solutions for system upgrades.• Proactively fixed existing RPA processes, ensuring continuous operation by updating code and workflow.• Followed coding, workflow, and version control standards diligently.• Conducted Regression, Sanity, UAT, and Test cases for all projects.• Ensured post-deployment quality through hypercare.• Created/updated documentation for knowledge transfer and client presentations.• Adapted to new RPA tools and technologies for clients, enabling effective maintenance and enhancement.• Completed an ETL project using SSIS, learning concurrently during development.• Navigated, operated, and maintained technologies utilized by RPA processes.• Presented monthly reports to clients, offering updates and performance analysis.• Managed support tickets, enhancement, and Client Service Requests.• Collaborated with clients to discuss process issues and deploy fixes/enhancements.• Handled platform installation, configuration, and provided IT advice.• Provided guidance, mentorship, and knowledge transfer to peers, clients, and developers.• Set up necessary tools, credentials, and client onboarding requests for new team members.• Adhered strictly to client SLAs and Target Deadlines.

• Managed Recruiter's submitted resources for approval to be sent to clients through VMS.• Ensured the quality of submitted candidates before uploading to Client VMS.• Made necessary edits and corrections on candidate's formatted resume in terms of formatting, spelling/grammar.• Submitted approved candidates to client VMS and change their status on Applicant Tracking System (ATS) accordingly• Worked as a point of contact for Recruiters, Team Managers and Client Account managers regarding Client-related information through VMS and for other Administrative Tasks.• Formatted and Advertised Job Orders through Applicant Tracking System (ATS).

• Provided first level of screening to qualified candidates to a specific job order provided by the clients from US, Mexico and Chile companies.• Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documented these interviews• Set up interviews between candidates and hiring managers• Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Made recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

A Web Development Bootcamp focusing on both frontend technologies and back-end technologies. • MERN Stack (MongoDB, Express.js, React.js, Node.js)• LAMP Stack (Linux, Laravel, Apache, MySQL, PHP)• Other Technologies: (HTML, CSS, Bootstrap, JavaScript, REST API)Projects: • Static Website Development - (Capstone 1)• Asset Management System - (Capstone 2)• Booking System - (Capstone 3)

Microsoft Answer Desk Windows:• Provided assistance to customers in US, Canada, Europe and Australia• Handled phone call from customers• Provided Technical Support to customers• Assisted customers with any issue within Windows operating systems software• Provided diagnosis and troubleshooting• Remotely accessed customer’s computers for more effective and efficient delivery of resolution• Ensured that the re-occurrence of the issues is avoided• Provided customer education and sent helpful links for self-help in case of issue re-occurrence• Offered customers with paid service for out-of-warranty issues that require the use of advanced tools and advance troubleshooting• Escalated issues that were continually reoccurring and unresolved by level 1 support• Sent outtake emails to customers about their service requests• Documented customer’s information, actions taken and results.• Provided customers with reference numbers to each service requests.

Microsoft Up and Running:• Provided assistance to customers in US, Canada, Europe and Australia• Handled phone call from customers• Provided Technical Support to customers• Assisted customers with any issues with Download, Installation and Activation of Microsoft Software• Remotely accessed customer’s computers for more effective and efficient delivery of resolution.• Sent outtake emails to every customer assisted and avoided issue re-occurrence• Escalated complex issues and transferred out-of scope scenarios to the correct department• Documented customer’s information, actions taken and results.• Provided customers with reference numbers to each service requests.