Terrence Hynes Email & Phone Number

Royal Oak, Michigan, United States

• Manages Guest Relations daily operations, event experience support, technological demands, ensuring adherence to procedures, preventative maintenance, repairs and vendor relationships.• Responsible for staffing and staff training and development.• Evaluates staff performance for development, promotion and corrective action.• Oversee the management of commercial visitor services enterprise, including admissions, parking and convenience rentals.• Operation of the Rides and Attractions division and other venues.• Manages a large group of subordinates engaged in operating guest services activities.• Monitors visitor service to insure adherence to society procedures, standards, and contractual requirements.• Manages Guest Relations labor relations.• Resolves customer concerns, operational issues and emergency situations. • Oversee park operations in the absence of other society administrative staff; serve as a member of the Manager on Duty (MOD) team.• Ensures all safety and regulatory requirements are enforced. • Make recommendations to improve organization efficiencies. • Ensure appropriate staffing levels of the Guest Relations team for operational effectiveness.• Assists in the set-up and operation of computer, audio-visual and point-of-sale equipment.• Oversees the annual revisions of all department manuals and training documents.• Oversees attendance records, Board Reports, and additional reporting as needed.• Plans future season’s overall operation and makes procedural evaluations and changes.• Oversees department purchases, reporting, order reconciliation, audits and inventory records, procurement of supplies and equipment.• Works with events staff in coordinating evening rentals and special events.• Oversee proper cash management.• Work with Membership to provide additional membership sales support.• Work with Marketing to support sales of guest experiences • Support the daily management of dynamic pricing and point-of-sale database.

Royal Oak, Michigan

I respond to visitor's inquiries and provide resolution to any complaints, oversee the operation of customer care, including advanced ticketing and group pre-payment, and troubleshooting ticket issues, maintain crowd control within the Zoo and coordinate the needs of private parties, event rentals, and special events.Additionally, I oversee the instillation of holiday lighting, the operation of the Wildlife Interpretive Gallery, The Polk Penguin Conservation Center, the Winter Rink, parking areas, rental areas, and the Giraffe Encounter. Also, I direct employees engaged in accurately collecting revenue.I oversee convenience rental operations and direct employees engaged in issuing and receiving rental units, assist in the set-up and operation of computer and audio-visual equipment, maintain cash control procedures and follow-up on any cash discrepancies, verify and authorize refunds and adjustments, perform morning cash distribution and afternoon closeout of cash registers and activities associated with all operations at the end of the day, perform sundry clerical duties, including Zoo More reporting, ensure all safety requirements are enforced, and assist guests with any emergencies. I supervise and train a staff of full-time, part-time, seasonal staff, and volunteers, train all Guest Relations staff on all aspects of the department, prepare and adjust work schedules for all staff and supervise staff on a daily basis, use independent judgment to direct and evaluate the actions of subordinates, including creating schedules, making work assignments, issuing discipline when needed, recommending hiring, firing, transfer, etc., recommend and participate in coaching and discipline. Complete all employee time records and submit as required. Authorize time off for staff members. Monitor volunteer schedules to ensure adequate staffing and actively train and coach staff in selling the Zoo More ticket package.

Detroit, Michigan

As an Environmental Specialist III - LabPak Chemist, I travel daily to customer sites, including university, manufacturing, industrial and research customers. I am responsible for characterizing both hazardous and non-hazardous waste materials, segregating the materials and lab packing the materials per DOT, EPA and TSDF requirements. Additionally, I am responsible for the preparation of all manifests and required documentation to meet DOT, EPA, and state regulations.I Provide lab pack services to technical customers, Identify, segregate, package and ship hazardous and non-hazardous waste, including some pharmaceutical waste. I Properly prepare manifests, land disposal restrictions and associated paperwork for proper transportation of waste materials over the road; Responsible for ensuring the safety of team members and compliance of services provided to the customer; Perform other projects as required by customers, including inventory support, lab moves, on-site services, unknown characterization, high-hazard support, etc.

Atlanta, Georgia

Authored, implemented and managed winning sourcing strategy for a recruiting force of 300 recruiters in a geographic area spanning two states and nearly 40,000 square miles in all economic conditions and in all diversity groups, to include international applicants.• Moved organization from 8 of 8 ranking in the Southeast U.S. Sector to 1 of 8 during first year; exceeded all new hire objectives for both full time and part time positions in 150 distinct careers• Analyzed and consolidated data, prepared reports, and briefed supervisors and HR partners daily• Managed the quality review of more than 5,000 application packets annually• Oversaw the successful onboarding of over 3,000 new hires in first year

Atlanta, Georgia

Director of 10 direct report Vocational Guidance Counselors who efficiently processed and managed quality review of 5,000 applicants annually and successfully on boarded an average of 3,000 applicants per year (2,550 full-time and450 part-time).• Managed presentation, selection, offers, negotiations, closing, and pre-employment components involved in talent selection• Consulted with hiring leadership to identify position specific staffing needs through conducting an intake for each job search• Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements

Redding, California

VP of talent acquisitions and recruiting operations with 50 direct report recruiters in an organization covering 36,000 square miles in two states. Managed full lifecycle recruiting with thousands of passive and active applicants each year. Successfully on-boarded 420 full-time new hires and 120 part-time new hires annually, all of whom were exceptionally well qualified for the 150 career fields into which they were placed.• Ensured the proper conduct of behavioral-based interview to identify top tier candidates for hiring managers• Delivered expert training of full lifecycle recruiting skills• Oversaw the initiation of reference checking and pre-employment health screening of candidates and reviewed results with hiring managers• Extended offers of employment to selected applicants in collaboration with the hiring managers and with the guidance of the compensation policies • Conducted follow-up calls and quality improvement studies with hiring managers and new hires• Oversaw the maintenance of accurate and well-ordered documentation of all candidates, searches, hire manager interactions, and other recruiting activities to ensure a safe and thorough audit if required

Minneapolis, Minnesota

VP of talent acquisition and recruiting operations with 49 direct report recruiters in an organization covering a population of over four million target market prospects in the Twin Cities area. Managed full lifecycle recruiting with thousands of passive and active applicants each year. Successfully on-boarded 440 full-time new hires and 140 part-time new hires annually, all of whom were exceptionally well qualified for the 150 career fields into which they were placed.• Ensured the proper conduct of behavioral-based interview to identify top tier candidates for hiring managers• Delivered expert training of full lifecycle recruiting skills• Oversaw the initiation of reference checking and pre-employment health screening of candidates and reviewed results with hiring managers• Extended offers of employment to selected applicants in collaboration with the hiring managers and with the guidance of the compensation policies • Conducted follow-up calls and quality improvement studies with hiring managers and new hires• Oversaw the maintenance of accurate and well-ordered documentation of all candidates, searches, hire manager interactions, and other recruiting activities to ensure a safe and thorough audit if required

Fort Knox, Kentucky

CDL holder (Class A) - operator of Army Aviation Adventure Semi - ran exhibits nation-wide with over 300 days of travel per year and generated tens of thousands of new qualified leads for sourcing to recruiters across the country.• Maintained $2M worth of sensitive government equipment• Safely traveled tens of thousands of miles annually in a semi-truck without an accident, citation, or damage • Maintained CDL qualifications IAW state and federal laws

Mount Clemens, Michigan

Led three recruiting centers in Mount Clemens and Detroit, leading teams of 9-12 direct report recruiters. Also worked as regional trainer for the metro Detroit area, provided 42 recruiters with the expert knowledge and tactics needed to exceed all recruiting goals. Served 1 year as Interim VP of Talent Acquisition and Recruiting Operations.

Tampa, Florida

Talent Acquisition Specialist in Tampa, FL with a record of extreme success! Recognized as the Recruiting Leader of the Year for the nation in 2002 from a field of more than 6,000 candidates. Also worked as a Director of Talent Acquisition in Citrus Park, FL leading a team of two direct report recruiters.Trained in: Evaluation, Sourcing, preliminary screening, selection, and on boarding of diverse applicants from around the world.

Mi, Tx, Ny, R.O.K.,Cuba

Military Policeman, Counter Drug Investigation Team Leader, Military Police Investigator, Squad Leader, Team Leader - Operation Sea Signal (JTF160) - Sergeant Audie Murphy Club Member (S.A.M.C.) - 2AD / 4ID / 10th MN / 57th / 300th MP CD / 43d DET