Todd L. Poling work email
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Todd L. Poling personal email
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A seasoned Principal Voice Engineer from Fusion Connect, I excel in VoIP engineering, showcasing robust technical and interpersonal skills. Spearheaded major BroadWorks and eFax platform migrations, enhancing system efficiency. Expert in IP networking and adept at leading projects, my achievements underscore a commitment to technological advancement and collaborative success.Specialties: • Strong technical, interpersonal, and organizational skills• Experienced in system design, deployment and technical operations• Proficient in IP networking and transport technologies• Versed in VoIP standards supporting services such as VoIP calling, SIP Trunking, IP Centrex, and integrated Call CentersLooking for an opportunity in the telecommunications technology field where leadership, a focus on delivering results, and a bias for action and customer service are valued.Recent direct experience with Microsoft Webex, Broadworks Configuration Installation and maintenance, OpenText XMedius Fax, Mutare Voice 2 Text, Acme Pack SBC’s, Solar Wind Network Monitoring Tools.Specialties: Strong technical, interpersonal, and organizational skillsExperienced in system design, deployment and technical operationsProficient in IP networking and transport technologiesExperienced in back-office integration including provisioning and service assurancePast experience on Genband/Nortel PBX, CS2000, MCS5200, VMWare vCenters.Versed in VoIP standards supporting services such as SIP Trunking, IP Centrex, and integrated Call Centers, etc.
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Principal Voice Engineer At FusionconnectFusion Connect Feb 2020 - Jan 2024Atlanta, GaSenior Engineer for the VoIP Engineering department. Provided Tier IV technical guidance and support to Product Management, Network Operations Center, and Tier I to Tier III support on chronic or complex problems, feature implementations and design. Lead Engineer on several migration projects to consolidate several BroadWorks platforms, utilized Rev.io “Odin API” features for Broadworks migrations. Lead Engineer on several migration projects to consolidate several eFax platforms. Lead Engineer on migrating BroadWorks UC-One SaaS users to Cisco Webex. Experienced on Broadworks LERG updates and Broadworks NS routing. ACD/Call Center design and implementation.I was responsible for configuring, troubleshooting, and working with the vendors on upgrading the following platforms:• Cisco Webex for Broadworks • Cisco Broadworks• OpenText XMedius Fax • Cisco Routers/Switches• Surgemail Voicemail • Mutare Voice 2 Text• Acme Pack SBC’s • VMWare vCenter• CTI SmartRecord Call Recording -
Mgr. Voip EngineeringFusionconnect Jan 2014 - Jan 2020Atlanta,GaManage the VoIP Engineering department, including VoIP system design, configuration, installation, patching, and upgrades of Broadsofts Broadworks Softswitch Application, Genband CS 2000 Compact and Genband A2E Softswitchs, Acme Packet 4500, and Edgewater Edgemarc ALG’s. Provisioning of Broadsoft Broadworks Application & Network Servers. Provide technical guidance and support to Product Management, Network Operations Center, and Tier I to Tier III support on chronic or complex problems, feature implementations and design. Experienced on Broadworks LERG updates, Broadworks NS routing, Genband’s Converged Desktop II application, CICM Mobility, ACD design and implementation, Verint Network Call recording, Microsoft OCS/Lnyc, & SIP trunking integration. Able to analyze SIP packet captures and determine if problems exist with VoIP call flows. Also provision and maintain a Movius Mereon 6000 Voice Mail, StreamWide Voice Mail, Verint CRQM (Call recording & quality monitoring) system, Nortel CC-MIS system, and Asterisk Auto Attendants.
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Mgr. Voip Engineer (Broadvox)Fusion Connect Feb 2011 - Dec 2013Lead the VoIP Engineering department, including VoIP system design, configuration, installation, and upgrades of Broadsoft Broadworks Softswitch, Genband C20 Compact and Genband A2E Softswitch. Provide technical guidance and support to Product Management, Network Operations Center, and Tier I to Tier III support on chronic or complex problems, feature implementations and design. Experienced on Broadsoft Broadworks Application softswitch, Genband’s Converged Desktop II application, Fixed Mobile Convergence, CICM Mobility, MBG (Mutlilocation Business Group), ACD design and implementation, Network Call recording, Microsoft OCS/Lync, & SIP trunking integration. SIP protocol analysis for problem resolution. Provision and maintain a Unified Communications environment of Broadsoft Broadworks Application softswitch, Movius Mereon 6000 Voice Mail, StreamWide Voice Mail, Verint CRQM (Call recording & quality monitoring) system, Nortel CC-MIS system, and Asterisk Auto Attendants.
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Mgr, Voip Engineering (Cypress Communications)Fusion Connect Jun 2006 - Jan 2011Atlanta, GaManage the VoIP Engineering team in the Installation and maintenance of Nortel’s MCS5200 and the installation of 2 Nortel CS2000 compacts. Instrumental in the design and implementation support for Cypress’s automatic provisioning server to configure new customer installations and MAC changes on the Genband C20, A2E, & MCS5200 platforms. Extensive hands-on experience with Genband’s Carrier C20 Core translations, including all aspects of new customer build outs, Customer Dialplans (individual & Multi-site Locations), SIP trunking, Design and implementation of all Core Routing. VoIP Engineering executes certification testing in the laboratory to validate network element functionality. Create high and low level detailed network design, configuration, and maintenance documentation. Extensive hands-on experience with IEMS, Servord, OssGate, Stratus C3C, CICM Element manager, C20 Application tools, Amdoc’s APS application, Monolith mSuite network monitoring application, A2e Management console, Broadsoft AS and NS, Wireshark Packet capture application.
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Tier Iii Engineer (Cypress Communications)Fusion Connect May 2003 - May 2006Atlanta, GaTier III Engineer for the Cypress NOC in Atlanta, Georgia.Supported field Tech’s with upgrades and repairs on Nortel products including Opt11C-81C, Succession 3.0 and 4.0, ITG Line-Side VoIP, Meridian Mail, CallPilot and Symposium Call Center Server.
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Sr. Field Technician (Worldcom)Fusion Connect Aug 2000 - Apr 2003Atlanta, GaResponsible for installation, configuration, maintenance, upgrades, and onsite field support of several Nortel products including Opt11C-81C, Meridian Mail, Centigram VM, & AT&T System 75
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Sr. Field Technician (Intermedia Communications Ltd)Fusion Connect Oct 1997 - Jul 2000Atlanta, GaResponsible for installation, configuration, maintenance, upgrades, and onsite field support of several Nortel products including Opt11C-81C, Meridian Mail, Centigram VM, & AT&T System 75
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Field Technician (Shared Technologies)Fusion Connect Mar 1988 - Sep 1997Hartford, CtResponsible for installation, configuration, maintenance, upgrades, and onsite field support of several Nortel products including Opt11C-81C, Meridian Mail, Centigram VM, & AT&T System 75
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TechnicianNescom Inc 1983 - 1988Installation and maintenace of small office key systems.
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TechnicianItt North 1978 - 1983Installed Central Office Equipment throughout the East Coast and Midwest
Todd L. Poling Skills
Todd L. Poling Education Details
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Technical Careers InstituteElectronics -
Ogamaw Heights High
Frequently Asked Questions about Todd L. Poling
What is Todd L. Poling's role at the current company?
Todd L. Poling's current role is VoIP Engineer.
What is Todd L. Poling's email address?
Todd L. Poling's email address is po****@****uth.net
What is Todd L. Poling's direct phone number?
Todd L. Poling's direct phone number is +177057*****
What schools did Todd L. Poling attend?
Todd L. Poling attended Technical Careers Institute, Ogamaw Heights High.
What skills is Todd L. Poling known for?
Todd L. Poling has skills like Software Installation, Voip, System Design, Sip, Ip, Sip Trunking, Unified Communications, Telecommunications, Network Design, Routing, Asterisk, Integration.
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