(COLLEGE GRADUATE)• General management• Overall business functions• Business set-up and registration• Drafting of all legal processes and documents together with partner law firm’s associate/s (lawyer/s)• Creation of all processes• Coordination with government units DOLE, SSS, HDMF, PhH, BIR, etc.• Payroll and finance system creation• Corporate banking account cash allocation

(COLLEGE GRADUATE)• Managed/supervised a team of specialists• Created an allocation of workload being handled by team members (processors)• Handled expense-related inquiries via ticketing system "ServiceNow" (SNOW), e-mail, chat, and MS Teams/Skype call for all ING employees, stakeholders, and counterparties• Validated, approved, and rejected business-related travel and expense reports (claims) of employees via “Workday” as reimbursement• Validated, approved, and… Show more (COLLEGE GRADUATE)• Managed/supervised a team of specialists• Created an allocation of workload being handled by team members (processors)• Handled expense-related inquiries via ticketing system "ServiceNow" (SNOW), e-mail, chat, and MS Teams/Skype call for all ING employees, stakeholders, and counterparties• Validated, approved, and rejected business-related travel and expense reports (claims) of employees via “Workday” as reimbursement• Validated, approved, and rejected tax-related benefits such as internet, bicycle, and trade union claim of employees via “MyBenefits Budget” (MBB) as reimbursement• With Corporate Administrator role who validated, approved, and rejected access rights request of country SPOCs in performing payment approval/rejection via Inside Business Payment (IBP)• Processed corporate card applications, modifications, and terminations via “SmartData”• Monitored corporate card disputes and outstanding transactions, handled deductions and refunds• Pre-validated and conducted 4-eye checks of cases via ticketing system "ServiceNow" (SNOW) being handled by team members (processors)• Assisted team members' (processors) [as Subject Matter Expert (SME) of the team] and stakeholders' [as Point of Contact (POC)] inquiries and requests• Handled escalations, exception, decision making, etc.• Created and updated "Work-Place Instructions" (WPI), training materials/references, process flow / map / Quick Reference Guide (QRG), standard response templates, etc.• Monitored the SLA, volume of workloads versus (v/s) capacity/capability of team members (processors), initiated strategies to re/allocate and prioritize core processes within available bandwidth• Administered clerical stuff including e.g., team huddles, sent polls/surveys, handled over time (OT) / leave / return to office (RTO) schedule pre-approval and records, minutes of meeting (MOM), granted/provided access roles request of different employees, etc.• Analyzed SLA/KPI/d/CSAT results Show less

(COLLEGE GRADUATE)Position: Accounts Payable - Invoice Specialist (PROMOTED)Duration: Aug. 8, 2017 – Jan. 15, 2021 (3 yrs. & 5 mos.)• Analyzed and validated the accuracy and authenticity of documents according to company rules and requirements prior to processing• Processed different types of documents such as PO-based and non-PO-based invoices and Debit/Credit Notes• Performed data entry-indexing activities of all valid documents to be paid• Handled the posting… Show more (COLLEGE GRADUATE)Position: Accounts Payable - Invoice Specialist (PROMOTED)Duration: Aug. 8, 2017 – Jan. 15, 2021 (3 yrs. & 5 mos.)• Analyzed and validated the accuracy and authenticity of documents according to company rules and requirements prior to processing• Processed different types of documents such as PO-based and non-PO-based invoices and Debit/Credit Notes• Performed data entry-indexing activities of all valid documents to be paid• Handled the posting of journal entry in the system for all verified transactions• Sorted and managed the invoices day-to-day allocation to strategize the invoice process based on the aging, SLA and KPI• Handled various invoice-related concerns such as urgent posting, status update, corrections/modifications, proper coding to be used per invoice detail, and kept track of all updates into the database• Coordinated with internal and external counterparts for documents with issues and performs the agreed resolution on a timely manner• Prepared the documentation of Standard Operating Procedures (SOP) and any updates theretoPosition: Accounts Payable - Invoice Scanning Administrator (FIRST ROLE)Duration: Aug. 8, 2016 – Aug. 8, 2017 (1 yr.)• Handled indexing and uploading activities of invoices and other relevant documents into the scanning systems• Maintained the database and manual records by performing reconciliations of the documents received and scanned invoices• Coordinated with internal and external counterparts for documents with issues and performed the agreed resolution on a timely manner• Merged/sorted invoices and their supporting documents to be sent out and scanned by business partner DHL• Assisted Accounts Payable Staff members and Stakeholders for seeking approval and gathering data of invoices• Prepared the documentation of Standard Operating Procedures (SOP) and any updates thereto Show less

SercoSenior Customer Service (CS) ExecutiveNov 2013 - Jun 2015 • 1 yr 8 mosTaguigWNSSenior AssociateOct 2011 - Sep 2012 • 1 yrQuezon City(COLLEGE UNDERGRADUATE)-Employee-Employer Relation• Placed orders and processed reservation requests of customers• Walked customers thru the online transaction processes• Coordinated with the head office and couriers for order and shipping status/information of customers• Handled price adjustment… Show more SercoSenior Customer Service (CS) ExecutiveNov 2013 - Jun 2015 • 1 yr 8 mosTaguigWNSSenior AssociateOct 2011 - Sep 2012 • 1 yrQuezon City(COLLEGE UNDERGRADUATE)-Employee-Employer Relation• Placed orders and processed reservation requests of customers• Walked customers thru the online transaction processes• Coordinated with the head office and couriers for order and shipping status/information of customers• Handled price adjustment for over/under-charged bills• Assisted customers’ queries such as promotions, product descriptions, replacement, refund, billing statement, account information, etc.• Attended customers’ queries via e-mail and inbound and outbound calls• Determined customers’ needs for possible cross- sell and/or up-sell• Reserved hotel accommodation for guests• Met quality standard of processes• Met the required quota of sales in a daily basis Show less

(COLLEAGE UNDERGRADUATE)-Non-Employee-Employer Relation• Searched for prospective clients thru event sponsorships, previous leads, and referrals• Generated own leads thru survey and/or solicitation activities• Marketed the hotels over the phone to clients and analyzed their financial capabilities vis-à-vis an established set of standards• Invited qualified clients to attend sales presentation• Met the required quota of invited qualified clients in a daily, weekly… Show more (COLLEAGE UNDERGRADUATE)-Non-Employee-Employer Relation• Searched for prospective clients thru event sponsorships, previous leads, and referrals• Generated own leads thru survey and/or solicitation activities• Marketed the hotels over the phone to clients and analyzed their financial capabilities vis-à-vis an established set of standards• Invited qualified clients to attend sales presentation• Met the required quota of invited qualified clients in a daily, weekly, and monthly basis Show less

(COLLEAGE UNDERGRADUATE)-Non-Employee-Employer Relation• Picked up and secured application forms from the bank head offices (Metrobank, Unibank, BDO, and HCBC)• Stamped application forms including supporting documents for control numbers, references, and naming convention for efficient pre- processing• Performed data entry of credit application information including the details of supporting documents into the database and credit applications systems• Conducted credit… Show more (COLLEAGE UNDERGRADUATE)-Non-Employee-Employer Relation• Picked up and secured application forms from the bank head offices (Metrobank, Unibank, BDO, and HCBC)• Stamped application forms including supporting documents for control numbers, references, and naming convention for efficient pre- processing• Performed data entry of credit application information including the details of supporting documents into the database and credit applications systems• Conducted credit application verification activities over the phone to clients, related of the clients, and their companies/business to validate the accuracy of credit application details• Investigated any discrepancies noted from the verification activities and modified the information in the system as appropriate• Ensured that the information gathered in the credit verification process are recorded and quality back up are secured• Met quality standard of processes• Provided the secured validated application forms back to stakeholder as well as the recorded data of the verification activities Show less