Tora M. Email & Phone Number

First level product support, responding to and resolving client questions/issues that are receivedby the Help Desk via phone and email. Technical knowledge of BSI products and analyzing reported problems and assessing how best to achieve solid solutions in an expedited manner following approved processes and procedures.Interact with other Support personnel to determine the nature of the product issues and implement procedures for the client as necessaryDocument issues and correction proceduresDetermine if an issue is technical in nature and forward to the appropriate Tier 2 Business Systems AnalystParticipate in testing Regulatory, Cyclic and Release BulletinsParticipate in 24X7 after hours support, as necessaryBackup for Lead when needed

Alphareta Ga

Accurately processed data, validation and transmission for weekly, semi-monthly and sales payrolls.Processed rehires, transfers, terminations, garnishments and withholdingsWorked with large, consolidated multi-state corporations to ensure adherence with payroll-related policies, procedures and regulations to company and governmental policies.Thoroughly researched and resolved complex escalated tax account matters to reduce additional liability and meet service requirements.Implemented ADP's solution to non-complex clients, following ADP guidelines, and in accordance with client expectationsGuided the client towards the best solution for their business needsAnalyzed existing systems, interface requirements, business processesEnsured World Class Service client satisfaction on each transaction.Mentored/coached tenured or newly hired service associates on product knowledge, process and procedures and service skills.Analyzed employer tax accounts and consulted with clients regarding tax account status, business changes, filing discrepancies, documents and critical data gaps.Engage with client throughout implementation, until client is successfully running ADP solutions: assisted with inputs, walk clients through RUN, and processing of their first payroll.Pro Cert crossed trained for Implementation.Demonstrated ability to provide positive results with professionalism and a strong focus on client satisfaction.Demonstrated ability to work under the pressure of time constraints and to prioritize your work-load and commitments.Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.

Handled the daily aspects of releasing EDI orders and ensuring accuracy and efficiency are upheld in all facets on the business.Released EDI orders for big box accounts for mass distribution and facilitation across the country.Communicated internally and externally to clients, suppliers, and management, and other departments to streamline the process of shipment.Worked with purchasing, sales, and distribution teams to ensure accurate information is transmitted and orders are release correctly.Created and maintained monthly reports, including growth and the ability to track and analyze date, ensuring target goals are achieved.

Suwanee

Assisted with heavy call volume related to all aspects of domestic order processing.Communicated effectively with customers, suppliers, freight forwarders, and other departments.Assisted customers with buying decisions, researching products, pricing and availability.Exceeded productivity and quality standards set forth by management.Adhered to attendance guidelines to ensure successful contribution to team's goals and performance.