I offer a diverse blend of knowledge and experience, having worked in high-profile leadership positions with corporate organisations, NFPs, and defence and emergency crisis management services.Coming from Denmark, I established my global career working in the UK and EMEA, followed by Australia, New Zealand and the Pacific markets. I have held several C-level and advisory positions as an employee, board member and consultant. Areas of expertise: ➔ leadership and management ➔ organisational psychology ➔ development and implementation of education and training programs ➔ strategic sales B2B, B2C and business development ➔ service, service concepts and customer journey ➔ human resources and stakeholder management ➔ project and change management ➔ board member and Chair➔ disaster and crisis managementApplying the Scandinavian model of leadership, my approach to business and stakeholder engagement is highly adaptable, modern and progressive. It stimulates collaboration, creativity and innovation. My focus is on responsibility and accountability combined with delegation, which, in return, creates an empowering and enabling environment. Notable career achievements:⭐ Co-founded and developed Denmark’s first state-approved retail leadership education awarded at a Bachelor of Commerce level, plus a micro-credential system still in place today. This was developed with KEA Copenhagen Business School, the Danish Chamber of Commerce, the Danish Government Department of Education, the European Union and several major retail brands and organisations. ⭐ Led Australian Red Cross Disaster Recovery deployment teams during the 2019 Townsville Floods, including the provision of mental first aid, emergency evacuation centres and community hubs. ⭐ Set up an emergency evacuation centre during the Australian Bushfires and was the Australian media liaison for the Danish Red Cross and national press.⭐ Selected by the Danish Department of Foreign Affairs to be part of the team sent to the Baltic countries (Lithuania, Estonia and Latvia) to inspire and train primary and secondary school leaders to transform their education system following the collapse of the Eastern Block.⭐ Co-author of The Excellent Customer Experience book - the first in a series of "How to" publications that support employees & managers in their daily work of giving customers an excellent customer experience. The book ensures an understanding of what customers should experience and gives inspiration on how to work with your customer journey and set a service baseline.