Torben Henriksen Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam En Omgeving, Nederland

Small Support team which meant, we worked together to ensure all issues was resolved together with the developers.Would help with QA with new features or bug fixes.Created and maintained work instructions and process'sCreated API tests in Trailblazer Runscope, to monitor the apps and when test hits 500 error it would alert us in slack

Amstelveen, Netherlands

As Network Support Engineer at Hewlett Packard the main task was support of switches, wireless products and the software Intelligent Management Centre (IMC). For switches and wireless products - * Hardware issues * Software issues * Networking (wired and wireless) Configuration related issues * How to questions in regards to wired or wireless For Intelligent Management Centre (IMC), the support was related to the software. This could be issues related to - * Database (SQL) * SNMP * How to questions After my first year with the company, we change call logging tool to SalesForce. I was made the SME, to ease the transition from the old tool to the new within the team. The reason why I was picked, was that I was easy to work with and had a good attitude towards the migration to the new tool.

'S-Hertogenbosch

Performing support for software made towards the CRM systems SuperOffice, Visma Business and Visma CRM. By supporting the tools it gave basic knowledge of Domino servers, to check users, verify databases and get basic knowledge of navigating around. Also has basic knowledge of Exchange servers, being able to navigate and set up users. This is my first job where I spoke Dutch, so my conversation Dutch is becoming better. I am still learning to write Dutch. Also performing test on the software, performing test from a script and outside the box testing. At each release I found bugs, it is a good sport of mine… bug hunting. Completed project, to enhance the test script which was used for major releases of the synchronizer software. In the old script there was a lot of old test items, which were no longer needed. Furthermore I made a VB script in MS Excel, to be used when going through the test items to either approve or fail an item. This was done by the traffic light approach, to indicate the next step for the task item. Completing these would make the overview and the speed of the testing better. Completed project to minimize the size of all 30+ manuals, most manuals got downsized by 30-50%. This was done by sizing down pictures and removing duplicate information and create (where possible) knowledge base articles for our online knowledge base.

TriActis was created to help customers handling their data, I was Co-Owner together with 3 other partners.We provided services to our customers with regards to information management and analysis. With our products we enabled and/or improved decision making in regards to Strategy, Planning and Operations.I created web site called Task Manager using ASP Classic, java script, CSS and SQL Database.The Task Manager was made to support TriActis employees to manage the different tasks. The tasks are organized by priority, project, engineer and deadline. The Task Manager is made so we could have several companies using it at the same time, and their tasks are shielded from each other. The Task Manager is created with a multi user security platform, to be able to handle multiple admin and user profiles.

At ABN Amro I was charged to create solutions, to limit the use of MS Excel sheets. Below was the solutions I created and their benefits.MS Access Database Solotutions :Product Catalogue (Product count 100+):Created a product catalogue database in order for our client to have a single location for product management.Product Features :• Approval Process• Three user levelBenefits: The centralized MS Access database increased efficiency by moving away from the existing system of decentralized MS Excel sheets.Charging Database:To ease the client workload while preparing charging data.Product Feature :• Dashboard to give client a quick overview of what has been loaded into the database and error overview• Intuitive User interface• Export functionalitiesBenefits : Decreased workload by 50% and fixed issue which various issues.Other Tools:Load file creatorSplit large excel data dumps or excel lists into smaller excel files which could be used to load data into databasesBenefit: Reduced processing time of splitting large data sets and prepare the data to be loaded into SAP. Load Tools:I created several load tools to handle data dumps from other systems and make them ready to be loaded into a MS Access Database. Where the MS Access database could be used for Management Information reportsBenefit: • Centralized data by moving away from MS Excel sheets• Made it easier to reportWeb Applications:Report Portfolio Manager (ASP Classic, java script, CSS):Handle and maintain recurring reports by creating report templates and automatically generate report records from an interface. Using fields such as deadline, priority, milestones etc. the tool provides the report coordinator with a colour coded list that prioritizes their workload by informing them which reports will need to be completed first.Benefits: An efficient workload management system eliminates human error compared to the existing system based on MS Excel and MS Word

London, United Kingdom

Created in 2009 a participant management tool in MS Access with multi user base, where the event coordinators could go and update their participants. The admin would be able to run reports of the participants. In 2010 we moved to a web (asp classic, java script, CSS) based solution and connected the tool to a SQL database. The user interface is utilizing the TriNexus (TriActis build) user managing, which gives the administrators the ability to create their own users. Benefits: The tools were created to go away from an inefficient usage of excel sheets, which were send around between the countries. With a centralized access point for the admins, the quality of the data would be improved.

My role was part of a team of 3 administrators in Amsterdam and 1 administrator in England, who performed client updates to the ITSM tool (Peregrine ServiceCenter) which was used on the helpdesk and command centre at Unisys. The administrative updates followed an ITIL process, where we could do the standard changes. The team was also involved with updates from IT, where we participated in UAT (User Acceptance Testing). Performing 1st line support which was end-user support, ensuring system uptime and if we could not solve it we would work closely together with Unisys IT who was based in United States.

Create and Maintain the below information in Peregrine ServiceCenter (Call Login Tool) for Manage Service Centre clients, so it maintain company standards,• Contact Information (Name, phone, address etc)• SLA (Service Level Agreement)• System notification (E-Mail or SMS)• Login information1st Level Support of ServiceCenter and support toolsScrub Data from large Excel sheets and made them ready for upload to Peregrine ServiceCenterCreated a Database in Access for our ServiceCenter trainers to contain trainee informationCreated Excel macro to easiely prepare large Excel sheets for upload.Participating in UAT for new releases of Peregrine ServiceCenter

Superoffice Infrastructure

Activities and Societies: Learned how to set up SuperOffice in a network local and cross country.

Remedy 7.0, Bmc Remedy 7.0

Cbt, Six Sigma White Belt

Datanom, Database Design

Learned and understood Rational databased and implemented it in Microsoft Access

Datanom, Asp Programming

Datanom, Data Communication

Datanom, Distributed Systems

Datanom, Java Programming

Higher Business Degree, Business Management