Torben Henriksen Email & Phone Number

Amsterdam, North Holland, Netherlands

Amsterdam En Omgeving, Nederland

Small Support team which meant, we worked together to ensure all issues was resolved together with the developers.Would help with QA with new features or bug fixes.Created and maintained work instructions and process'sCreated API tests in Trailblazer Runscope, to monitor the apps and when test hits 500 error it would alert us in slack

Amstelveen, Netherlands

As Network Support Engineer at Hewlett Packard the main task was support of switches, wireless products and the software Intelligent Management Centre (IMC). For switches and wireless products - * Hardware issues * Software issues * Networking (wired and wireless) Configuration related issues * How to questions in regards to wired or wireless For.

's-Hertogenbosch

Performing support for software made towards the CRM systems SuperOffice, Visma Business and Visma CRM. By supporting the tools it gave basic knowledge of Domino servers, to check users, verify databases and get basic knowledge of navigating around. Also has basic knowledge of Exchange servers, being able to navigate and set up users. This is my first job.

TriActis was created to help customers handling their data, I was Co-Owner together with 3 other partners.We provided services to our customers with regards to information management and analysis. With our products we enabled and/or improved decision making in regards to Strategy, Planning and Operations.I created web site called Task Manager using ASP.

• At ABN Amro I was charged to create solutions, to limit the use of MS Excel sheets. Below was the solutions I created and their benefits.MS Access Database Solotutions:Product Catalogue (Product count 100+):Created a.
• Approval Process
• Three user levelBenefits: The centralized MS Access database increased efficiency by moving away from the existing system of decentralized MS Excel sheets.Charging Database:To ease the client workload while preparing.
• Dashboard to give client a quick overview of what has been loaded into the database and error overview
• Intuitive User interface
• Export functionalitiesBenefits: Decreased workload by 50% and fixed issue which various issues.Other Tools:Load file creatorSplit large excel data dumps or excel lists into smaller excel files which could be used to.

London, United Kingdom

Created in 2009 a participant management tool in MS Access with multi user base, where the event coordinators could go and update their participants. The admin would be able to run reports of the participants. In 2010 we moved to a web (asp classic, java script, CSS) based solution and connected the tool to a SQL database. The user interface is utilizing.

My role was part of a team of 3 administrators in Amsterdam and 1 administrator in England, who performed client updates to the ITSM tool (Peregrine ServiceCenter) which was used on the helpdesk and command centre at Unisys. The administrative updates followed an ITIL process, where we could do the standard changes. The team was also involved with updates.

• Create and Maintain the below information in Peregrine ServiceCenter (Call Login Tool) for Manage Service Centre clients, so it maintain company standards,
• Contact Information (Name, phone, address etc)
• SLA (Service Level Agreement)
• System notification (E-Mail or SMS)
• Login information1st Level Support of ServiceCenter and support toolsScrub Data from large Excel sheets and made them ready for upload to Peregrine ServiceCenterCreated a Database in Access for our ServiceCenter.

Superoffice Infrastructure

Activities and Societies: Learned how to set up SuperOffice in a network local and cross country.

Remedy 7.0, Bmc Remedy 7.0

Cbt, Six Sigma White Belt

Datanom, Database Design

Learned and understood Rational databased and implemented it in Microsoft Access

Datanom, Asp Programming

Datanom, Data Communication

Datanom, Distributed Systems

Datanom, Java Programming

Higher Business Degree, Business Management