Senior Programs Specialist
Reno, Nevada, United States
I collaborate with healthcare professionals, partners and community members to create experiences that exceed our customers’ expectations. As the lead orchestrator of Renown's loyalty program for 55 and older - the Sterling Silver Club, I help advance the mission, vision and values of our organization. Accomplishments include: *Co-led focus groups for 55+ to design a loyalty program from infancy. *Partnered with more than 40 clinicians and leaders as stakeholders to create a robust loyalty program, the Sterling Silver Club.*Manage events that help improve health outcomes for our aging population with results.*Lead of a 3-part Hospice series video project that told the powerful story of compassionate care which was shared and recognized by the #MyHospice national campaign by the NHPCO (National Hospice and Palliative Care Organization) *Team member in the public launch of the Healthy Nevada Project, a genetic population health study that resulted in 10,000 volunteers joining in just 48 hours. Eighteen months after the Project’s launch – myself and team members orchestrated the public announcement of 40,000 more testing slots along with initial findings from the pilot phase.*Implemented a successful integrated marketing campaign to launch Hospice Care as new serviceoffered at Renown Health in 2015.
