• Provide troubleshooting support in person, via email, and phone across all levels of the organization. Main POC for CEO and his office for corporate and personal devices. • Assist in design and implementation of projects such as O365, Okta, Cylance, NAS installation, Security Cameras, DHCP migration, and computer upgrades. • Responsible for onboard and offboard tasks including but not limited to: purchase, set up, and deployment of devices, profile configuration and personalization, file transfer and archiving, decommissioning or transfer of devices upon departure.• AV configuration and troubleshooting as needed for high profile mtgs (internal and external), as well as work with outsourced IT partner on upgrades, network infrastructure, and component failures.• Support Operations in the deployment and troubleshooting of Telecom (devices, server).• Main POC to leadership for company-wide meetings assisting with AV and all other aspects of technology.• Inventory and manage all technology within the company including but not limited to computers (MAC and PC), network equipment, printers (network and individual)• Assist in design and implementation of network and security infrastructure, and developed safety policies to maintain integrity of the organization. • Developed all IT policies and procedures, along with maintaining professional relationships with external vendors.

Klaviyo Administrator: manage and design all external Email Campaigns Design, send, and report Surveys to the Client DatabaseGsuite administrator and manage/ audit all user accounts/groups. Implementation of a text-based App called Community and monitor/execute SMS campaigns. Creation of IT Manual, process, and procedures for general company operation.Implementation of Security protocols such as 2-factor authentication, endpoint protection, and educational Guides for general company use.

• Imaged and prep new machines throughout the university.• Troubleshoot, support and configure Microsoft Office 365 for users on windows, mac and mobile devices.• Set up computers, mobile devices and printers for internal and external faculty. • Performed inventory checks on computer and peripherals, and managed weekly e-cycle. • Provided remote desktop assistance to faculty traveling domestically and abroad with Office 365.

• Provided customer support via phone calls, onsite, remote connection and emails. • Supported client migration to Office 365.• Switching from onsite QAD model to Cloud-based QAD model• Installation of client’s application through Maas360 to user’s iPad.• Assisted installing APC units for client’s server equipment. • Managed Client service floor by checking voicemails and tracking tickets into the IT system. • Manage server environments and provide technical assistance when needed.• Set up computers, mobile devices and printers for client use. • Performed inventory checks on computer and printer supplies, and created work orders when needed.

• Upgraded Sage FAS software from one server to another and created demonstrational wiki guide. • Created and distributed Asset Tags for all company devices in an effort to consolidate inventory and cut excess budget spending.• Managed and completed yearly E-Cycle of obsolete technology. • Performed browser testing of all known applications for company/affiliate websites on mobile and standard devices.• Revised and updated the company’s Website Analysis Comparison PowerPoint by researching all social media sites of our competition.• Assisted in transitioning and troubleshooting old Nortel Company phones to new Cisco Company phones. • Created demonstrational video to assist employees in logging into Citrix database.• Set up computers, mobile devices and printers for internal and external field sales. • Provided remote desktop assistance to employees traveling domestically and abroad

• Provided customer support via phone calls, walk-ins and emails. • Managed the service floor by checking voicemails and tracking tickets into the IT system. • Checked in/out camera equipment for tracking purposes. • Revised and edited information on Hamilton College’s website concerning ITS services.

• Managed the process of switching and tracking old computers when new devices were presented. • Set up computers for internal and external field sales consultants. • Performed inventory checks and provided help desk service for employees.

Contribute to the consistent sales of computers, network products, and accessories. * Customer support: Answer all customer questions and assist them in finding the right products for themselves.* Work cooperatively with other associates: Give help when necessary which unfamiliar material and also being able to work with super vision.