Victoria Chen Email & Phone Number

Tokyo, Japan

Tokyo, Japan

Tokyo, Japan

• Leading AV set up for internal and external All Hands meetings• Leading in data migration for Japan• Management of MDMs such as Airwatch for management and deployment • Weekly KPI data pull of SLA and report compilation in order to pinpoint ourweaknesses and learn from them• Actively creating documentation and leadership materials to add to company knowledge base and office use.• Regional lead for HP troubleshooting, moving, and knowledge base documentation• Team liaison for American and Japan Executives• Leading New Hire asset imaging and orientation in Japanese and English• Daily hardware and software troubleshooting for both windows and macs

Japan

Working together with local NPO's on helping better our community, collaborate in sustainability efforts via environmental foundations and initiatives, and promote diverse work styles in Japan. Organizing monthly events to help those in need locally and eventually all throughout Japan. Constantly looking for ways to implement daily needs donations to local shelters and organization to better to community, animals, and environment.

Tokyo, Japan

Writing about what life is like as a professional woman in Japan. Topics range from lifestyle to engineering.

Japan

Traveling across Japan taking photos and writing about amazing locations.

Tokyo, Japan

• Led software, hardware, and server issues resolution for APAC. Providedinternational support to all offices abroad as needed.• Project lead and liaison for orchestrating MSA and SOW contracts with vendors forinternal maintenance.• Headed all inventory management via Excel and SnipeIT, as well as organizedinternational shipping and stocking with the vendor Arrow Technologies to utilize theirrecycling services of obsolete and decommissioned hardware.• Used independent knowledge of Python and scripting languages to troubleshootsoftware issues via Terminal and create novel formulas requested in Microsoft Excel. Continually engaged in self study to keep knowledge up to date. For example, I studied Biamp software via TesiraFORTÉ certification training to troubleshoot frequent sound issues in conference rooms. Was able to create a working solution by identifying a server side problem. This custom solution helped to streamline a normally tedious problem solving process.• Assisted Twitter BlueRoom production technologies and Periscope streaming support. Included setting up for filming live conferences, sound support, camera operation, and microphone support. Ran 2-5 conferences on a monthly basis.• Led correspondence and organization of office hardware delivery and installation. For example, worked closely with vendors to ensure the office is ready for new USB-C technology before its introduction and was able to smoothly upgrade the office to the new format.• Actively created documentation and leadership materials to add to company knowledge base and office use.

Japan

Wrote a variety or articles varying from product and application review, to cultural events and practices, all in Japan.Shot and edited photos to be submitted alongside the articles. Unfortunately, this aspect of Izunau was shut down, as were all links.

Mishima, Shizuoka, Japan

Instructor for 22 classes weekly from kindergarten to private adult classes. Class size would range from individual lesson to groups of 15+ children. Organized lesson plans that would take in consideration of each group’s different interests and abilities while building on their language level.Developed creative approaches to incorporate real world situations to the classroom, adding an additional layer of practicality to the basic lesson guideline. Created cooking classes for interactive language learning. Incorporated group work, inter-group communication, and allowing for natural scenarios for the use of the English language. Students responded positively by become more interactive with the lessons, showing curiosity, and asking more questions.

Columbus, Ohio Area

Certified in all hardware and software certification exams necessary for Apple Certified Mac Technicians. This includes having an in depth knowledge on all Mac hardware, devices, and software like iMovie, photos, iWork suit, iTunes, etc.Consistently set the record for most daily appointments, averaging over 60 sessions. Exceeds at multitasking and efficiently organizing tasks. Efforts were reflected in scores of 90% or over from customer feedback. Mentored newly onboarded employees. Communicated regularly with superiors about any issues and workflow. Would proactively provide solutions while making sure all stakeholder was looped into the conversation. For example, suggesting group seating to simplify multitasking among customers. This created a group dynamic with a strong sense of rapport during their appointments, while also making the individual’s issue easier to maintain and resolve for the employee. Kept customer’s data and confidential documents as a top priority, while strived to learn new, more efficient, methods to deep dive various hardware and software issues.Could confidently settle any stressful situation between co workers or customers by prioritizing steps needed for conflict resolution.

Took 60 Genius Bar appointments in one day resulting in achieving a store record, and no detractors were obtained as a byproduct. Was a frequent new hire trainer for new Family Room Specialists, and able to give ample positive specific feedback. Always seen as an anchor for the team because of a constant calm and welcoming disposition while preforming all tasks.

Columbus, Ohio Area

Main responsibilities included delegating all project rights to employees and team leaders in order to have efficient and timely product launches. Was responsible for several internal applications and their customer base. Included situations such as creating workarounds for applications that we did not have API access for. Received high performance feedback for in the number of application conflicts resolved. Worked primarily with Windows machines and software, including server maintenance and monitoring as well as printer mapping. Led initiatives on new projects to correct printer errors via Java scripting and system reorganization resulting in 99% printing success rate from 85%. Gathered information on all applications to create proper documentation and technical writing in order to train incoming team members, as well as build a trusted knowledge base. By maintaining proper documentation, the organization was able to smoothly adjust to any changes in the teams.Headed the rollout of Office 365 to the office. Offered guidance and developed workshops to educate employees on how to utilize and customize the new platform so it would align with their needs.

Columbus, Ohio Area

I practiced basic baking skills and advanced to cake and cookie decorating.

making and managing new programs:My Music - a music program for developmentally disabled young adults to learn about all different types of music and instrumentsAspirations - a discussion group for young adults with AutismAspirations Book ClubRelationships and Me - teaching relationship values to young adults with AutismFriendship Connection - an organization co-ran by young adults with disabilities to find common goals and interests and to create activities for allNext Chapter Book Club - weekly meetings to read young adult classicsCAMP YATC - our new summer camp to teach young adults in several areas including cooking, safety, money management, etcParticipating in local charity events:Quaker Steak and Lube Auto Show for AutismCircle P Ranch money raising eventsraising money for local animals through dog washesProject LinusNatureWatchteaching at Gahanna Lincoln in the DD classroom for a schoolyearKeeping track of members and their emergency contactsOutreach to keep everyone current on new programs; Reason for leaving: My year of service was over

taking care of phone callsmonitoring own clientsopening and closing dutiescash closeoutpool cleanliness and safety monitoringcleaningcreating personal instruction programsteaching several fitness classesorganizing Biggest Loser events; Reason for leaving: I started classes again at OSU

Computer Science Engineering, Computer Science Engineering

Activities and Societies: Americorps

Japanese, Japanese Language And Literature

Activities and Societies: Japanese Student Organization