Torie Murdock Email & Phone Number

• Develop strong relationships and work with customers, vendors, and internal cross-functional teams (sales, product, operations, etc.) to identify and understand the business needs and objectives to develop enrollment.
• Coordinate with IT department to ensure all automation and integrations are complete to boost reports and deliverables
• Follow-up on client requests and ensure the client is informed along the way while adhering to all deadlines driven by the business needs
• Stay current on new product features and train clients accordingly to reinforce our value proposition while furthering knowledge of the public education market
• Create Business Review presentations and reports for clients and internal stakeholders based on business needs to communicate relevant content concerning enrollment processes, supplemental insurance audits, and trends.
• Dive head-first to solve integration issues quickly and effectively

Lubbock, Texas, United States

• Oversees farm, greenhouse, and other revenue accounts, reconciliation in tandem with the business manager and overseeing student travel and ePAFs, and budgeting and monthly reconciliation for various financial accounts
• Assists with office management for the department chair, faculty, and departmental staff
• Collaborate with the department chair, faculty, and departmental staff, develop faculty/staff award packets, and prepare dossiers for evaluations, promotions, and tenure
• Facilitates interviews and the new hire process for all grad students, student assistants, and faculty candidates
• Schedule tours, meetings with Deans, Chair, and faculty, and exit interviews
• Manages the vehicle fleet for the PSS department by submitting vehicle authorizations, reports, and updating vehicle and equipment lists

• Managed the service desk, answered incoming calls, and assisted with patron inquiries
• Assisted patrons with study room reservations, librarian references, and reserve inventory
• Issued TexShare cards, community e-raider accounts, borrower’s cards, and guest Wifi to patrons
• Served as escalation point for customer service questions
• Completed incident reports as needed, submitted building maintenance service tickets, and monitored lost and found items and log
• Conducted frequent security rounds to ensure safety of patrons and building staff

Lubbock, Texas, United States

• Provided operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area
• Answered phone calls and processed difficult customer service issues, such as disputed deliveries, contacting contractors and drivers, and searching for packages in the warehouse
• Processed various hiring procedures, being the front line for calling applicants for interviews, interviewing prospects, drug testings, and new hire start dates, as well as conducting New Hire Orientation
• Worked on various QA systems to help locate correct addresses and accurately plot them on the internal map system
• Provided clerical support to various management and operational departments
• Processed invoices and ordered supplies through eProcurements, following standards and guidelines while keeping in the budget outlined by the company

Lubbock, Texas, United States

• Maintained office records, including but not limited to monthly sales tracking, accounting and updating patient’s files
• Handled scheduling for workers for the month
• Managed hiring processes, including but not limited to submitting job postings, calling and scheduling interviews, and new hire training
• Monitor worker’s day to day workloads and provide additional training as necessary
• Helped patients choose a payment plan to fit their needs
• Created and sent itemized billing to insurance companies as requested

Lubbock, Texas, United States

• Created documents, proofread papers, substituted in classes, and readied classwork for various professors
• Worked interactively with different journal resources and databases
• Taught students to take blood pressure, heart rate, and other measurements
• Compiled and organized data crucial for research
• Various tasks as assigned by professors