Torie Murdock Email & Phone Number

● Develop strong relationships and work with customers, vendors, and internal cross-functional teams (sales, product, operations, etc.) to identify and understand the business needs and objectives to develop enrollment strategies for supplemental health insurance products●Coordinate with IT department to ensure all automation and integrations are complete to boost reports and deliverables● Follow-up on client requests and ensure the client is informed along the way while adhering to all deadlines driven by the business needs● Stay current on new product features and train clients accordingly to reinforce our value proposition while furthering knowledge of the public education market ● Create Business Review presentations and reports for clients and internal stakeholders based on business needs to communicate relevant content concerning enrollment processes, supplemental insurance audits, and trends in the business● Dive head-first to solve integration issues quickly and effectively● Review current business processes and workflows to find new ways to deliver excellent service, both internally and externally● Identify future product enhancements and future sales opportunities● Assist and backup team members as needed to meet team service levels and deadlines for the employer services department, along with assisting in other departments as needed

Lubbock, Texas, United States

● Oversees farm, greenhouse, and other revenue accounts, reconciliation in tandem with the business manager and overseeing student travel and ePAFs, and budgeting and monthly reconciliation for various financial accounts● Assists with office management for the department chair, faculty, and departmental staff● Collaborate with the department chair, faculty, and departmental staff, develop faculty/staff award packets, and prepare dossiers for evaluations, promotions, and tenure● Facilitates interviews and the new hire process for all grad students, student assistants, and faculty candidates● Schedule tours, meetings with Deans, Chair, and faculty, and exit interviews● Manages the vehicle fleet for the PSS department by submitting vehicle authorizations, reports, and updating vehicle and equipment lists● Initiate and complete any and all financial deposits and reconciliations, and process all graduate student travel and internal invoices including but not limited to monthly bench charges, service center charges, and farm usage fees● Acts as a point of contact for Lab Safety information, PSS Graduate Student Council, building management, departmental events, and new graduate student orientation● Maintain safety certification completion list, copies of correspondence, and certificates● Act as staff advisor for the PSS Graduate Student Council and new graduate student orientation● Gather and distribute job, internship, and scholarship postings by email, website, and bulletin boards● Compose and distribute quarterly newsletter

● Managed the service desk, answered incoming calls, and assisted with patron inquiries● Assisted patrons with study room reservations, librarian references, and reserve inventory● Issued TexShare cards, community e-raider accounts, borrower’s cards, and guest Wifi to patrons● Served as escalation point for customer service questions● Completed incident reports as needed, submitted building maintenance service tickets, and monitored lost and found items and log● Conducted frequent security rounds to ensure safety of patrons and building staff● Performed point of sale transactions using a credit card machine while following PCI DSS● Gathers and enters statistical information of transactions outside of ALMA● Provided supplemental training for Student Assistants● Reviewed student assistant schedules and notified supervisors of deviations

Lubbock, Texas, United States

● Provided operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area● Answered phone calls and processed difficult customer service issues, such as disputed deliveries, contacting contractors and drivers, and searching for packages in the warehouse● Processed various hiring procedures, being the front line for calling applicants for interviews, interviewing prospects, drug testings, and new hire start dates, as well as conducting New Hire Orientation● Worked on various QA systems to help locate correct addresses and accurately plot them on the internal map system● Provided clerical support to various management and operational departments● Processed invoices and ordered supplies through eProcurements, following standards and guidelines while keeping in the budget outlined by the company● Maintained office records, including but not limited to monthly sales tracking, accounting and updating files

Lubbock, Texas, United States

● Maintained office records, including but not limited to monthly sales tracking, accounting and updating patient’s files● Handled scheduling for workers for the month ● Managed hiring processes, including but not limited to submitting job postings, calling and scheduling interviews, and new hire training● Monitor worker’s day to day workloads and provide additional training as necessary● Helped patients choose a payment plan to fit their needs● Created and sent itemized billing to insurance companies as requested● Ordered office supplies, maintained equipment, and cleaned the office to maintain a professional atmosphere

Lubbock, Texas, United States

● Created documents, proofread papers, substituted in classes, and readied classwork for various professors● Worked interactively with different journal resources and databases● Taught students to take blood pressure, heart rate, and other measurements● Compiled and organized data crucial for research● Various tasks as assigned by professors