Torilan Dancy Email & Phone Number

Memphis, TN, US

Memphis, Tennessee, United States

Generates, analyzes and interprets all system and facility value analysis reports and communicates information regarding key quality / financial performance metrics that impact system financials.Consults in the design and implementation of trend analyses, comparative performance, programevaluations and other data analyses specifically related to the value.

Memphis, Tennessee, United States

Compile HR data and metrics from the human resource information system (HRIS) and payroll outputs. Design and manage employee surveys and exit interviews.Develop assessments for potential and current employees and update employment records.Support recruiting processes with data and statistics for trends and patterns.Present results of employee performance.

Memphis, Tennessee

• Senior Business Operations Analyst
• Implementations/ On boarding of new clients as well as client profile product maintenance/changes.
• Manual client billing supporting 4 banks, 10 sites, and 1543 clients.
• Support projects for client transition from legacy platform to new platform in wave migrations.
• Create test plans, detail functional requirements, change requests and benchmarks for industry.
• Organize, direct and perform highly complex analysis, exercise judgment and initiative to resolve problems.

Millington, TN (Navy Base)

• Wrote and developed macros using Visual Basics that were used to streamline the process of updating member’s records on the mainframe within the Fitness Reporting / Evaluation section of the Navy. This procedure.
• Supervised the examination, validation and modification of performance evaluation reports. Supervised a crew of 6 examiners of military members’ performance evaluation reports who were responsible for correcting errors.
• Comprehended and prepared written materials such as standardized operating procedures in connection with assigned section.
• Responsible for production control within the department, including data entry, data control and quality control.
• Assigned personnel to the various operations and directed their activities; reviewed and evaluated their work. Supervised a crew of 15 in 4 departments.

Millington, TN (Navy Base)

• Worked in a call center capacity, realigned and redirected work flow to maximize productivity, which resulted in better communication between Navy Standard Integration Pay/Personnel System (NSIPS), Personnel Pay.
• Managed a crew of two Quality Assurance Specialists, six Data Entry Techs, and four Data Administrators to analyze, resolve and close over 139,000 pay issues a year.
• Managed four Data Administrator employees, to create a more effective way to extract, analyze, and manipulate data to correct errors on more than 50,000 navy personnel files.
• Implemented open communication between the different departments of the Navy that included the Thrift Savings Plan (TSP) department, Bureau of Medicine and Surgery (BUMED), The Defense Finance and Accounting Service.
• Assigned personnel to various projects and directed their activities; reviewed and evaluated their work and prepared performance reports.
• Conferred with and advised subordinates on administrative policies and procedures, technical problems, priorities and methods.

Millington, TN (Navy Base)

• Wrote and developed queries in Excel using Microsoft Query to pull and manipulate external data from Remedy SQL database that allowed the department to report accurate and up-to-date metrics.
• Also, worked in Seagate Analysis (Crystal) to create and manipulate data for reporting purposes.
• Queried help-desk-type software to create.CSV files on different statuses on all CSRs for resolution.
• Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Worked with management to develop databases strategies to support company’s needs.
• Consulted with and advised users of the various databases.
• Worked directly with users of data to resolve data conflicts and inappropriate data usage.

Bachelor Of Science - Bs, Industrial And Organizational Psychology

Graduation degree obtained Cum Laude

Associate Of Science - As, Business, Management, Marketing, And Related Support Services