Tori Lane Ross Email & Phone Number

United States

Remote

- Direct cross-functional teams to optimize client programs, driving retention, referrals, and satisfaction.- Manage CRM systems, scheduling tools, and operational processes to ensure seamless program delivery.- Design and execute marketing strategies, including global outreach, email campaigns, and newsletter content.- Improve workflows by analyzing client feedback, implementing strategic enhancements, and aligning staff performance with business goals.- Lead high-touch client interactions, resolving complex issues and driving positive outcomes.

Remote

La, Sf, Ok, Uk

Self-employed storyteller with extensive experience managing complex projects from concept to delivery. Skilled in leading teams, coordinating resources, and crafting strategies to engage diverse audiences. Passionate about bringing compelling narratives to life through efficient project management, stakeholder collaboration, and innovative marketing.

Los Angeles, California, United States

Assisted clients, including a film producer and a non-profit founder & business owner, with a wide range of both professional & personal needs.

Los Angeles, California, United States

Greater Los Angeles Area

Successfully managed a full-time childcare and petcare business, building strong client relationships through professionalism, reliability, and exceptional service. Oversaw all aspects of the business, including client acquisition, scheduling, and personalised care plans. Developed long-term partnerships with families, leveraging clear communication and organisational skills to meet individual needs. Demonstrated adaptability, multitasking, and problem-solving in a fast-paced, client-focused environment.

Greater Los Angeles Area (Remote)

- Conducted extensive research to benchmark YouTube strategies from similar organizations, identifying key opportunities for channel growth and optimization. - Developed and implemented a data-driven YouTube strategy that significantly increased views and engagement by optimizing creative and logistical processes. - Compiled and presented actionable insights to the team, ensuring the strategy's long-term sustainability and seamless handoff post-fellowship. - Demonstrated strong analytical, project management, and communication skills in driving measurable improvements.

Los Angeles, California, United States

- An early member of the team, helping to develop relationships with clientele and going above-and-beyond to provide superior service, always eager to learn and jump in wherever needed.- Consistently took on additional responsibilities and opportunities to grow, develop skills, and shape our high-touch service in all FOH departments.

San Francisco Bay Area

- Connected impressive salespeople with growing, venture-backed tech companies. - Researched & evaluated candidates for sales roles at tech startups using LinkedIn, email, job postings, & personal networking. - Organized meetings, maintained solid pipelines, & managed relationships, schedules, & communication with both my candidates & my team.

Berkeley, California

- Collaborated with a small team to develop and refine course syllabus and assignments, ensuring alignment with evolving student needs and project goals.- Planned, wrote, and delivered lectures on key filmmaking topics, including pre-production, casting, and directing, emphasizing clear communication and effective knowledge transfer.- Oversaw and guided student groups through the entire film production process, providing strategic feedback and ensuring projects stayed on track.- Coordinated cross-functional collaboration among facilitators and students, fostering a cohesive workflow and maintaining deadlines throughout the course.

Berkeley, California

- One of four Leadership Core members of a student-run group that planned events & organized opportunities with faculty and alumni for its members, all while keeping a goal of sustainability & environmental justice.- Coordinated & performed outreach to gain membership & volunteers by visiting classes & tabling on campus.- Designed & distributed flyers; drafted & sent communications to members.- Played key role in planning CRS Alternative Graduation 2017, an event for 200+ people with a zero-waste goal. -- Coordinated all catering & was point-of-contact with the restaurant for a $1,400+ order.

Santa Barbara, California Area

- Promoted to ​Lead Host​ for my dedication, proficiency, & leadership. In this role, I supervised & coordinated activities of FOH staff to ensure patrons received prompt, courteous service while working closely with managers in guest communications, reservations, & the hiring/training of new employees.- Superior guest relations, administrative, & communication skills resulted in an additional promotion to ​Office Manager​, where I fulfilled personal assistant duties to the General Manager, ordered supplies, responded to emails, helped plan large private events, & further assisted with hiring & training of all new employees along with any other tasks required.

Beverly Hills, California

- Skills in customer satisfaction and team management led to a promotion after 3 months, where I oversaw new hire training & maintained progressive communication with managers/department heads on potential improvements.- Used name recognition & personal connection to ensure each guest felt important & to demonstrate their value to us; carefully used discretion with guests of notable & recognizable status at a 5-star hotel.

Oklahoma City, Oklahoma Area

- Maintained thorough & up-to-date knowledge of menu items, specials, drinks, & preparation techniques.- Dedicated to ensuring guest satisfaction by remaining friendly, accessible, & attentive to detail concerning special orders & requests, going above-and-beyond on a regular basis to ensure superior service.- Displayed exceptional teamwork & collaboration in side work & assisting other servers with table needs.

Oklahoma City, Oklahoma Area

- Promoted from ​Sales Associate​ to Team Leader​ due to collaborative skill, product knowledge, & high sales.- Consistently met/exceeded sales goals while encouraging teamwork, motivation, & great example for coworkers.

Bachelor Of Science - Bs, Society And Environment, With A Concentration In Global Environmental Politics, 3.85 Gpa

Activities and Societies: Conservation & Resource Studies Student Organization (Event Planning & Community Management), Filmmaking.

3.99 Gpa

Activities and Societies: Phi Theta Kappa​ Honor Society Member, all semesters

Education record