Establish client trust through Listening and Responsive Issue ResolutionCollaborative Patient Support helped grow client base by 40% Increased Client Satisfaction by 20% by providing individualized approach to client needsTraining stakeholders and staff, Cross Functional CollaborationEnsure Resource and Equipment Needs are met

High-quality execution of large system implementations UAT in the lottery market to achieve short and long term financial, operational, and strategic objectives. Strategic Planning, management, and forecasting UAT requirements and resources for system operations and resourcingCollaboration with business and cross-functional teams to ensure that the user experiences high satisfaction.Utilizing strong customer focus, establish collaborative design and implementation of UAT test cases including coordination and training all UAT team membersServe as subject matter expert on Lottery systems where possible and lead various cross functional teams to ensure UAT supportLead all UAT efforts including facilitation of project plans, and execution of Milestones Working with the customer, facilitate the development and QA teams to identify, log and drive defect ResolutionsOversee and coordinate the final testing for all releases and regression testingStrong leadership, excellent communication, and “hands-on” project management skills, as well as proficiency in motivating and leading others through vision, strategic positioning, and leadership characteristics. Demonstrate ability to diffuse difficult situations and pivot rapidly under pressure to changing priorities.

Facilitated scrum and agile teams, software development, planning, and release, planning, . Successful 12-Month Program encompassing 5 cross-functional teams to develop JIRA instance along the Software Development Lifecycle (SDLC.) Audit Compliance, Implementation, Training, documentation, and Migration of (5) software development product teams for Process Improvement and Increased Collaboration. Successful implementation of AppDynamics Project across Interactive Platform for all jurisdictions.High-quality execution of systems development projects in the lottery market to achieve short and long term financial, operational, and strategic objectives. Manage and prioritize a portfolio of projects through analysis and the use of project management methodology. Execute complex domestic and international customer-facing projects by working with cross-functional teams. Establish project management plans, identify and mitigate risk, provide project oversight, define project acceptance criteria, and drive projects to completion. Collect, validate, and communicate relevant metrics and report to executive management. Define and develop the milestones and schedules for projects and new products. Ensure deadlines and budget constraints are achieved. Create tools/processes/procedures used by Technical Project Management and other cross-functional teams to improve processes and refine procedures for more effective management.

Time/Resource Management, Team Building, Relationship Management, Project Schedules, Milestone Attainment, Timelines, Negotiation Skills.Conflict Resolution, Problem-Solving, Emotional Intelligence (EQ),Budgeting, Financial management Networking, Training, Coaching, and Mentoring

Technical Account Management and Technical Sales Professional. Develop high-level relationships within key customer accounts. Technical and business liaison between clients and systems engineering. Execute sales engineering activities and determine strategic and competitive offers. Technical proposal support for Nortel products with integrated network solutions. Work closely with product management, Account Management, and engineering to deliver customer-requested product enhancements. Sales support, training, and presentations on current portfolio and future features as subject matter expert. (SME) Successful planning and execution of the sales process and manage through network design, implementation, and hand-off of the engineering project. Function across multifunctional teams to prioritize technical issues and ensure timelines and metrics are met. Communicate clearly to both technical and non-technical audiences at each hierarchal level.• Key sales impact in expanding assigned customer’s purchase volume over three-fold.• Establish strong relationships with customer account decision-makers and support people.• Successful design/implementation of first OC192 DWDM network for LCI/Quest Communication

Establish Trust and Develop Key Customer Relationships. Design and Implementation SME of Nortel Optical Transport Network products into Emerging, CAP, & Utility markets. Create and manage network designs along with project schedules and benchmarks. Support the sales team with the preparation of technical detail for specific network operations, trade shows, customer demos, presentations, and product training. • Named by management as Subject Matter Expert (SME)• Coaching, training, and mentoring team members• RFP responses and technical support as Subject Matter Expert on OC-3, OC-192, DWDM, SONET, SDH