Franchise Owner Skyhawks-SuperTots Sports Colorado.Dynamic Independent Training Consultant with 20 years Training and Development experience. Proven track record of excellence in business process improvement, curriculum design and development, and training delivery/facilitation. Experience of Solution Software within all aspects of the Retail Industry. Proven success from the store to the buying office to corporate executives. Deep understanding of Merchandising, Planning, Pricing, Supply Chain and Microsoft Office products. Proven leadership in change management and successfully improving business effectiveness and efficiencies through technology and business process improvements.Additional experience outside the Retail Industry include instructional design and facilitation for non-profit organizations and customer service/delivery companies.Excellent interpersonal and communication skills ensure training is fun and a connection is made with everyone in class to ensure successful adult learning.Highlights:- Curriculum Design & Development- Instructional Design (Train-the-Trainer, Participant, Facilitator, and Quick Reference Guides, Job Aids, Practice Exercises, Learning Surveys, Evaluations)- Facilitation/Delivery- Web-based Learning/Live Virtual Training- E-Learning/Captivate/Storyboards/Scripts- Business Process Improvement- System ImplementationsSpecialties: - Merchandising, Planning, Pricing, Supply Chain- Store Operations/Management- Customer Service/Delivery- Microsoft Office- Oracle Retail Software - Retail Merchandising System (RMS) - Retail Price Management (RPM) - Merchandise Financial Planning (MFP) - Assortment Planning (AP) - Category Management - Point-of-Service (ORPOS) - Central Office (CO) - Back Office (BO)Company Engagements:- Sears Canada- Eddie Bauer- ShopKo- Ecolab- Deckers- Gordmans- Dollar General- Sound and Hearing Association- The Source (Canada)- Belk- Office Depot- Ace Hardware- Gander Mountain- Marshall Field's- Kid's Footlocker