Tori Mcallister Pedro Email & Phone Number

Washington, Dc, Us

This position is responsible for handling all logistics on-site during events held at the Baltimore Museum of Art.Specific responsibilities include:Inspect event spaces to confirm ready for vendor load-in.Monitor vendor load-in on loading dock to make sure all equipment safely loaded into space in timely manner.Assist with wedding ceremony processional coordination as needed.Communicate with BMA Security and Facilities throughout event to ensure the integrity of the Museum – artwork and building – is maintained.Communicate with event caterer and other onsite vendors throughout event to ensure event running smoothly and on time.Complete comprehensive report after every event.

Decatur, Georgia

After years of bringing my DSLR to casual family events, I was ready to launch my own photography business and begin capturing memories for community members. I've since taken a photography business class to ensure that my level of professionalism matches my love of the subject. Other skills I've grown in and refined while spending my spare time in this business are:- Scheduling photoshoots; writing and delivering contracts, invoices, and receipts- Routinely meeting clients in their homes for photoshoots, often requiring creative problem solving and quick thinking to achieve a desired look in each new location- Culling and editing images using Adobe Creative Suite, specifically Lightroom and Photoshop programs - Delivering edited images to clients in a timely, user-friendly manner- Designing and maintaining an online business presence via website and social media- Researching SEO and website development tools to decide what tips are right to employ for the level of business I'm currently operating- Volunteering my time to non-profit organizations in need of photography and media content- Occasionally capturing video as well as compiling old family film in digital formats to edit into short films

In the height of the pandemic, our organization knew we needed to do even more to help our community. We had a goal to transform the county animal shelter into a resource hub for pet owners in need. I was asked to take charge of this initiative and create our new Community Support Department. My responsibilities include:- Hire, train and support team members in a department that focuses on keeping pets and people together- Research community support tools to better assist with pet retention and keeping animals out of the shelter- Transform our front desk/reception into a team of critical thinkers who can triage phone calls and walk-in visits from community members and offer guidance- Support development of new Customer Relationship Management (CRM) tool and key performance indicators for new Community Support Departments across all locations- Manage new department structure, staff scheduling, daily tasks- Oversee data collection and report data trends to leadership- Research new initiatives in the field and implement new programs within the department- Meet routinely with our Client Services Director and Shelter Director to ensure my team's daily actions align with our organization's mission- Motivate staff to share ideas and input, discuss problems areas and solutions, and collaborate on projects- Provide Shelter Director, CEO, and COO with budget and data overviews for the purposes of grant proposals- In 2021, I drafted a successful grant proposal which was awarded to us to cover a year of our outreach program's expenses- In April 2021, I addressed key leaders in a national animal welfare call to explain our program's success and answer questions about our new CRM

I was the first Training Manager at LifeLine Animal Project and I reported to the Director of Human Resources. My goal in this new position was to start a training program from scratch for the entire organization that covered multiple core areas of learning. By the end of my program development in this position, I had:- Developed, implemented, and documented internal training program throughout all levels of LifeLine Animal Project- Collaborated with department heads to identify training needs and ensure alignment with adult learning theory- Researched materials to collect or draft training materials within a wide range of topics (veterinary medicine, conflict resolution, animal handling, safety and preparedness)- Facilitated all training sessions for all levels of staff and leadership, with topics including but not limited to: conflict resolution, personal development, leadership skill building, performance management, and collaboration- Surveyed staff to determine success of training programs- Conducted org-wide eNPS survey and data collection for review- Selected and rolled out compassion fatigue training for organization- Researched DEI (Diversity, Equity and Inclusion) training initiatives and participated in DEI awareness discussions- Drafted and implemented onboarding program for new hires- Participated in regular training to ensure personal growth and development

Dekalb County Animal Services

- Hired, trained, scheduled and supported customer service employees; developed and implemented standard procedures for customer service processes- Worked quickly and efficiently in a busy environment to address customers’ questions and concerns- Frequently assisted employees with difficult customer service situations; worked to maintain customer and volunteer satisfaction- Handled sensitive and emotional customer and/or employee situations, including stepping in as theshelter manager on duty during other managers’ absence- Regularly met with other department heads to discuss new ideas and strategies- Utilized shelter software to run reports and gain insight into our operations- Tracked and prepared office supply needs and equipment orders; prepared bank deposits and tracked finances for shelter

Dekalb County Animal Services

- Received all owner surrender requests for DeKalb county residents and counseled those pet owners on their current situation; communicated with outside organizations and resources toorganize and deliver a plan of assistance for pet owners in need- Scheduled, organized, and maintained the owner surrender appointment calendar for DeKalb countysurrender requests; held surrender appointments to discuss residents’ needs and assess their situations; assessed pets upon their admission to the shelter- Provided back up assistance to general customer service in the front office; trained new team members in the customer service department; answered phone calls and emails; assisted customers coming in to reclaim a lost pet; traced microchip information for lost pets entering our facility- Edited and updated the training manual for this position and trained the new Animal Help Specialist upon promotion to management role

Dekalb County Animal Services

- Coordinated the transfer and transport of animals from the animal control shelter to local and out-of-state rescue groups and humane organizations- Lead the reorganization and overhaul of the rescue position during a shift in management; trainednew team members in multiple departments; worked closely with upper management to developstrategies for prioritizing the needs of the animals in the shelter- Counseled the public about potential pets for adoption; reviewed adoption applications submitted bythe public and determined approval or denial of adoption; updated the software system withinformation necessary to complete adoption process- Created content for shelter’s social media rescue Facebook page; managed rescue social media page and responded to any messages from the public; took photos and videos of shelter animals for PR purposes - Built and maintained relationships with rescue partners

- Assisted Spanish, media studies, and math students with writing development andcomprehension of course material - Assessed a student for his or her learning style and offering creative study techniques to match

National Shrine Of The Immaculate Conception, Washington, Dc

- Answered phones and assisted customers; restocked and organized displays to better meet customer needs- Recommended items to customers based on their interests- Trained new employees- Took the lead in crowd organization and flow to optimize customer experience on big event days

- Designed and conducted company-wide research for internal communications, including cross departmental interviews with upper-level management and surveys to all employees- Interpreted data and compiled in IDEXX published PowerPoint format; presented research methods and data to IDEXX Department of Human Resources and various upper-level management

Portland, Maine

- Assisted with the daily operations of the camp programs and gathering materials for camp activities- Met with administrators before and after camp sessions to discuss program and strategies for improvement- Monitored children during daily activities; ensured active participation of all campers and tailored the program activities to their learning level

Portland, Maine

- Assisted with the restocking of the clinic; organized clinic storage areas- Answered phones and greeting clients- Helped to administer care to the patients in the clinic; cleaned and sanitized kennel areas