Experienced IT help desk specialist with core interest in improved service delivery, Eager to learn new things, ready for expanded challenges and VALUE oriented

• Logging and processing support calls.• Configuration of Cisco Switches and routers.• Installing and configuring computer hardware, software, systems, networks, printers and scanners.• Planning and undertaking scheduled maintenance upgrades of hardware and software.• Setting up accounts for staff, Solving password issues.• Talking to users to determine the nature of any problems they encounter.• Responding to breakdowns, repairing equipment and replacing parts.• Supervising junior engineering and technical staff.• Obtaining replacement or specialist components, fixtures or fittings.• Checking computer equipment for electrical safety.• Maintaining records of software licenses.• Managing stocks of equipment, consumables and other supplies.• Technical support for ATMs to avoid downtime.• Regular maintenance and backup of CCTV installation and recordings.

1. Support LANs, WANs, network segments, Internet, and intranet systems.2. Responsible for ensuring the reliable performance of ERP systems3. Resolves ERP related hardware, software and system problems4. Monitors and maintains ERP systems security5. Installs new software releases and system upgrades, and evaluates and installs patches6. Maintain system efficiency.7. Ensure design of system allows all components to work properly together.8. Troubleshoot problems reported by users.9. Make recommendations for future upgrades.10. Maintain network and system security.11. Analyze and isolate issues.12. Monitor networks to ensure security and availability to specific users.13. Evaluate and modify system's performance.14. Identify user needs.15. Maintain integrity of the network, server deployment, and security.16. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.17. Design and deploy networks.18. Perform network address assignment.19. Assign routing protocols and routing table configuration.20. Assign configuration of authentication and authorization of directory services.21. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.22. Maintain network servers such as file servers, VPN gateways, intrusion detection systems.23. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

1. Hardware & IT infrastructure management.2. Effective strategic IT planning and oversight of IT performance3. Approve vendors used by the organization and monitors their financial condition4. Approve and monitor major projects, IT budgets, priorities, standards, procedures, and Overall IT performance attending to customers5. Coordinate priorities between the IT department and user departments6. Oversee the development and maintenance of the IT strategic plan7. Review the adequacy and the allocation of I.T resources in terms of funding personnel, equipment and service levels8. Software Maintenance & installation9. End user support10. Backing up of transactions data/information11. Handling of administrative role in brief for the managing director12. Conducts underground and background checks on the staff’s activities13. Acts as the bridge between the management and staffs.14. Frequent training of end users on Use of Microsoft office applications to process data15. Customer information management