Tori Stillman Email & Phone Number

Mountain View, California, United States

Palo Alto, California, United States

Generate and track work orders through completion and payment. Manage building operations with vendors and contractors, including generating service contracts, ensuring proper vendor set up, monitoring prompt completion of tasks, track invoices, maintain back-up documents through completion.Maintain strong tenant relationships through knowledge of the building, regular property visits, timely responses and follow up to ensure tenant satisfaction.Monitor email and telephone calls to ensure prompt responses to tenant needs. Prepare annual operating budget for the property. Assist with preparing client monthly financial reporting packages, including variance reporting, cash forecasting, capital management, and lease review. Assist corporate accounting with questions related to the property and resolution of vendor issues. Ensure proper property coding on invoices. Organize and maintain all property information in a format for quick reference. Conduct periodic inspections of the property and tenant spaces to ensure compliance with leases and the proper upkeep of the property. Ensure that property and lease files are properly maintained.

Los Angeles, California, United States

Manage regular move-in and move-out flow including checking units, collecting tenants information, explain move-in instructions, send the notice and deal with deposits based on inspection. Operate Appfolio system to manage the customer data, maintenance requests, contracts and other related issues in the renting process before and after the tenants move in Assign work orders and assist maintenance technicians with inspecting properties, supervising repairs, maintaining property units, common areas and amenities to fulfill tenants requests. Communicate with the Property Manger and advance the completion of maintenance/repair progress with the vendors. Visit different properties occasionally to ensure all sites and communities are maintained properly and foresee the potential problems. Establish fluent communication and good relationships with tenants by investigating and resolving their complaints Write, edit emails and make phones to vendors, owners and other organizations for discussing and scheduling minor construction issues and others.

Los Angeles, California, United States

Supports and assists the community manager in overseeing and managing the financial facets of the community by completing accountingand bookkeeping tasks.JOB DESCRIPTIONCompletes the daily transactions and tasks relatedto the financial operation of the community bycollecting and posting rent, fees, and otherpayments, preparing daily bank depositsand reconciling bank accounts, preparing financial reports, and processing invoicesandpayables.Operates the property management system (Yardi/OneSite) and completes transactions by entering all required fields correctly andbycompleting updates and back-ups to ensure the integrity of the system.Reviewsresident files and accounting records to determine unpaid and/or late fees owed, communicates residents regarding outstandingbalances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.Follows the Company’s established procedures relatedtoevictionsby following proper notice requirements, evicting residents, andrepresenting the property as requiredin court hearings andeviction proceedings.Processes resident move-outs by reviewing lease terms andnotice requirements, applying appropriate deposit and lease cancellation fees,if applicable, and processing the disposition in accordance with established procedures and legal requirements.Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary

Los Angeles, California, United States

Entry level position to get my foot in the door at the most renowned name in Property Management. This position exposed me to a multitude of information in all facets of the onsite Property Management industry. Through this position I primarily learned the general operations of a large scale corporation and all the guidelines for compliance, liability protection and financial distribution. I was offered the internal promotion to Onsite Accountant 10 months into working with the company and have since found my passion lies in finance. Professionally communicate with residents verbally and electronically by managing the general email and sitting in the front desk position at a large leasingDrafted and served various notices as per our legal department, i.e) 1st Violation Notice of Improper Subletting, 24 Hour Notice of Entry, ect.Acted as dispatcher for all incoming called to properly direct them to the correct onsite department, or take the appropriate messagesMitigated resident complaints by listening to them and offering sound information while never compromising the companies potential for liability

Los Angeles, California, United States

Performed any tasks delegated to me by the Financial Controller of a 50 asset portfolio spread throughout Los Angeles County. 41 Multifamily Apartments, 7 Homes, and 2 Commercial Units.Accounts ReceivablePrepared detailed Excel spreadsheets/ calculations be used in Income Statement Reports and any other reports needed for the refinancing of over 20 multifamily apartments (during COVID-19 housing moratorium)Acted as a liaison between Controller and Appraiser to provide property information that would be used to in their reportingCalculated operating losses per unit for legal team; to inform decisions regarding Tenant Buyout Program Collected quotes from vendors for property inspections, landscape work, and other tasks needed to bring properties to codeProduced 15 Day Notices to Pay or Quit using general account ledger analytics to allocate the balance owed to specific months as per COVID-19 guidelinesSmall ClaimsUtility Account Management & Reconciliation

New York, United States

Bachelor Of Arts - Ba, Psychology Major Commerce Minor

Bachelor Of Arts - Ba, Psychology