Torkel Sør-Reime Email and Phone Number

Torkel Sør-Reime is a Senior Consultant specializing in technology and change management, primarily within the banking/finance and public sectors. His area of expertise lies at the intersection of IT, business, and operations. After combining legal studies with a commercial role in B2B financing, he has acquired extensive project and product experience in both the public and private sectors over the last 15 years through various leadership positions.As the leader of business areas and in roles such as project owner and project manager, Torkel has overseen the execution of numerous projects related to company restructuring, operational changes, implementation, digitalization, system development, as well as procurement and sourcing of services and IT systems. He has coordinated and managed multiple simultaneous and related projects and activities, responsible for achieving the organization's overarching goals. With a particular focus on optimal resource allocation to ensure that individual activities, digital infrastructure and assets work in the same direction towards the overarching goals, he has managed parallel projects and activities.Using process mapping, structural changes and reorganization, he has systematically led departments and product areas through extensive change processes. Based on methodologies such as Prince2 and Agile, he has digitized, standardized, and prepared large operational departments for a more optimized future. He achieved this through transparent, purposeful, and open communication, continuous learning and improvement, effect measurements, and close collaboration with other leaders, stakeholders and employees.

Innovation Norway is organized with an agile product organization, and Torkel temporarily assumed the role of Product Manager for 2 product teams. He was responsible for all development and operations related to system and applications for delivering financial services in Innovation Norway. This included all existing and new loans, grants, and guarantees that amounted to NOK 7.1 billion in 2022. The teams handled development and operation of specialized systems and customer portals, as well as API integrations with external solutions such as core banking, authentication, credit assessment and AML. The product teams, with team leads, architects, system developers, and business developers, comprised a total of 15 people and worked using agile methods. His role included a place in the Finance Division's management group and IT management group. Torkel had close dialogue and collaboration with the Director of the Finance Division, IT Director, and Director of Business Development and Digitalization. Critical for the implementation was systematic stakeholder management through broad collaboration and communication with both support functions and representatives of different user groups throughout the organization.Torkel emphasized trust-based leadership and empowerment of the teams for the highest degree of autonomy and self-management. The teams became highly self-sufficient, while it was always clear when he needed to be involved and consulted for decisions or prioritization of the backlog.

Managing digitalization project by developing and implementing a new case handling system for financial solutions. The project is a part of the digital transformation in Innovation Norway. Our main goal is to utilize available technology to replace manual routines with automated processes and set up seamless integrations with other internal or external systems. 8 internal resources are dedicated to the project, in addition to external developers and other internal resources on ad hoc basis, Responsibilities:• Close cooperation with external system vendor (Stacc AS) • Project execution and deliveries, including progress, prioritization, spesifications, quality assurance and monitoring deliveries from system vendor. • Risk management through identification, monitoring and execution of appropriate actions• Cooperation with and follow-up of other external or internal parties needed for the project to succeed • Planning and execution of implementation and training for sentral and regional functions • Ensure the new system supports realization of identified benefits through technology and change in work processes. • Support change management and benefit realization in the business lines

Management for hire, project management, management consulting and change management.

Advisor and project member in strategic project related to a potential outsourcing of the invoice administration product area.• Market screening to identify potential adequate partners with the right company and service profile• RFI and RFP with spesification of expectations related to services, cooperation and partners• Requirement spesification system and SLA• Dialogue with potential partners • Evaluation of alternatives and business case for different scenarios• Internal and external communication

Responsible for establishing and leading the business area Credit Services covering all parts of the Invoice and Loan service outsourcing products in Norway:• P/L, growt and cost optimization• Sales support, business development and product strategy• IT systems – development and operations, digitalization and innovation, offshoring• Backoffice operation and production, front office and customer support• Quality, compliance and internal control• Procurement, partners and vendors• Improvement and change management • Management team development• Nordic product governance and cooperationServed more than 600 private and public customers who benefit from outsourcing their loan and accounts receivable management and customer contact to Lindorff.The business area employ approximately 80 FTE`s in 4 locations and are continuously increasing its revenues, improving its margins and expanding business solutions and value for the customers.

Over all responsible for the Invoice service products in Lindorff Norway. The services included sales ledger management, dunning process, payments solutions, invoice distribution, payment monitoring and customer support solutions.• Team of product specialists responsible for service delivery, quality assurance, strategy and content, innovation, sales support and business cases• Outsourcing operations to a Baltic shared service center• Offshoring system operations, maintenance and development• Front service team providing external customer supportMore than 50 FTE`s handling different parts of the daily operations.Achieved continuous growth, high revenue increase and a huge effect on operational costs.

• Product development, digitalization and innovation • Sales support • Value proposals, commercial material, value proposals, business case calculations and product sheets• Customer responsible – invoice product – service quality, liquidity effect and monitor performance according to SLA• Project manager integration projects• Process improvement• Internal product training

Startup ecommerce - consumer financing - operating under license from The Financial Supervisory Authority of Norway.Responsible for introducing and lead a new Lindorff payment product in Norway. This included establishing the company with an operational structure and functions needed:• License application process• Risk policy related to operations, liquidity and credit• Credit decision and business case models • Compliance and legislation• Product strategy, content and user experience • Business processes and product organization• Market introduction and sales plan • Partners and vendors• Nordic product governance and cooperation• Reported to chairman and B of DThe company was carved out as a part of the Intrum and Lindorff combination in autumn 2017.

• B2B-sales – factoring financing and invoice administration services• Sales budget• Key account management• Up sale increased credits to existing customers• Financial statement analysis and credit evaluation• preparing and presenting credit decision assessments to the formal credit committee

• B2B-sales – factoring financing and invoice administration services• Sales budget• Key account management• Up sale increased credits to existing customers• Financial statement analysis and credit evaluation• preparing and presenting credit decision assessments to the formal credit committee

Account Manager - Factoring • Responsible for daily operations on a portfolio of factoring customers. • Sales ledger management• Customer meetings • Evaluation of the customers financial situation, credit risk monitoring and credit appraisals• Debt collection case handling