Tor Lawley Email & Phone Number

Plymouth, England, Gb

Responsible for implementing new company tools & platforms, reviewing processes, and promoting a solid collaborative work culture whilst monitoring workloads and manpower across the business.- Oversees all operational aspects of company strategy, helps set strategic goals and is responsible for the flow of operations information to the MD; - Responsible for the production, procurement, and planning of daily operations across the agency- Identifies improvement areas and plans and implements new tools company wide- Develops, implements & reviews procedures & workflows- Evaluates overall company performance by gathering, analysing and interpreting data and metrics- Works with the MD and CFO to analyse and review expenditure to ensure adherence to revenue, and manages and minimises financial risk for the agency- Communicates and oversees contract management of external suppliers and freelancers- Project management; oversees new projects from brief through to completion- Resource Management - utilises and plans internal and external resources- Commercial - pricing projects, forecasting and managing client/project scope- HR and management; daily management of staff, helping to develop and introduce policy and procedure within the agency. - Client liaison - regular liaison with clients, ensuring projects are being delivered on time, and client satisfactionPlatform experience: Hive, Slack, Asana, Google suite, Figma, Trello, Miro, Pandadoc

SAME POSITION SINCE DEC 16 - AGENCY ACQUISION RESULTING IN BRAND NAME CHANGE Formerly known as The Creative Engagement Group (TCEG) The Experience Design (XD) specialist area within Inizio Engage, creates experiences that inspire a lasting change in attitude, behaviour and performance for clients operating in life sciences and across a range of sectors. Key roles and responsibilities:* Reviewed and streamlined processes within the Digital studio (including Learning and Hybrid teams);* Managed and directed all Digital workflow and incoming project resource needs for over 40 people within the service line;* Addressed recruitment and resourcing needs, ensuring appropriate authorisations to advertise and interview are gained. Also reviewed interactive contractors and assisted with freelance resource sign-off; * Assessed & initiated roll out of new platforms within the service line, which included but was not limited to DevOps, Smartsheet, Box, Resource Guru and internal SharePoint sites; * Created and introduced weekly, cross-functional department meetings which resulted in improved communication and collaboration;* Increased operational efficiencies by introducing an internal online "Hub" for freelancers and suppliers, ensuring HMRC regulations were adhered to, and external costs were monitored;* Collaboratively launched new procedures to drive employee engagement by implementing career development discussions; * Collated and updated the Chief Operating Officer and Head of Operations on monthly trend utilisation and important information as deemed necessary;* Managed the Project Management team (interim period) to ensured all projects hit milestones and were on budget;* Evaluated and challenged Client Service Lead requests, organised and led scrutiny calls where appropriate;* Produced effective casting for pitches/proposals and provided effective response to new opportunities;

Plymouth, United Kingdom

SAME POSITION SINCE DEC 16 - AGENCY ACQUISION RESULTING IN BRAND NAME CHANGE -Formerly known as The MomentKey roles and responsibilities:* Reviewing and streamlining processes within the Digital studio (including Learning and Hybrid teams);* Manages and directs all Digital workflow and incoming project resource needs for over 40 people within the service line;* Addresses recruitment and resourcing needs, ensuring appropriate authorisations to advertise and interview are gained. Also review interactive contractors and assist with freelance resource sign-off; * Assessed & initiated roll out of new platforms within the service line, which included but was not limited to DevOps, Smartsheet, Box, Resource Guru and internal SharePoint sites; * Created and introduced weekly, cross-functional department meetings which resulted in improved communication and collaboration;* Increased operational efficiencies by introducing an internal online "Hub" for freelancers and suppliers, ensuring HMRC regulations were adhered to, and external costs were monitored;* Collaboratively launched new procedures to drive employee engagement by implementing career development discussions; * Collates and updates the Chief Operating Officer and Head of Operations on monthly trend utilisation and important information as deemed necessary;* Managed the Project Management team (interim period) to ensure all projects hit milestones and were on budget;* Evaluates and challenges Client Service Lead requests, organising and running scrutiny calls where appropriate;* Produces effective casting for pitches/proposals and provides effective response to new opportunities;* Drives towards avoiding gaps in studio workflow by addressing training needs.

Plymouth, United Kingdom

*Proactively managed the day to day activities on accounts and built positive relationships with relevant clients.Produced, reviewed and updated all project management related documentation and activities*Produced and communicated client briefs and worked with account team to ensure client requirements and overall objectives were met to the standards required* Updated the operations reports and client portal with all prospects and the project plan, checking updates on the pipeline;* Chaired weekly operations teleconferences as well as attend ‘live’ communications, production meetings, monthly account planning updates ensuring that all ‘hot topics’ are raised as required;* Steered monthly client account team management meetings;* Financial planning and liaison with Finance Administration regarding budget forecast vs confirmed jobs, tally accordingly. Spot checked proposals and budgets;* Updated client activities, project updates and financial considerations to client Service Managers, Service Director and Business Director as required;* Collated and updated Business Director and Head of Operations on monthly trend utilisation and important information as deemed necessary;* Updated Digital pipeline with latest client revenue, GP, closed figures, variable costs, CoS and contract staff costs;* Addressed recruitment and resourcing needs, ensuring appropriate authorisations to advertise and interview are gained. Also reviewed interactive contractors and assist with freelance resource sign-off;* Worked with Financial Administrator to ensure PO’s are raised correctly, as well as oversee the generation of monthly service reports and billing. * Reviewed P&L and addressed concerns where necessary with Business/Account Director.

United Kingdom

Was responsible for the function of all Placement Teams across FCA on a national level. Key responsibilities included:* Business Analysis;Long-term business planning and forecasting, including setting service standards and ensuring nationwide compliance;* Project management; Introduces and executes new processes and systems to ensure smoother operations in all Placements teams; * People Management; Leading the national team of Placements Managers, Officers and Administrators advising and guiding on policy and practice and the single point of contact for all queries, providing direction and instruction when needed;* Recruitment; Oversees Placement recruitment in all regions, identifying areas of need providing assistance and guidance to Registered Managers. * Strategy; Holds regular meetings and practice forums to ensure high quality and consistent practice, and to regularly review placement team functions and critical relationships. * Building relationships; Linkage with Customers and Foster Carers to ensure that referrals, frameworks, matching and placements, are consistent, safe and sound in approach and process. * Resourcing and operational duties; building plans around regional staffing and process, and work with FCA Central Delivery Unit to address any issues by development of skill levels within the teams across the country.

Cluster Lead for the South of the UK, and regional Placements Manager for the lower South West region.Key duties included:- Built the regional placements team from start-up. Created entirely new internal processes and overhauled the complete operation of the placements service; -Contract management; Negotiated and drafted agreements with stakeholders including price and balancing commercial interests in line with National Minimum Standards for Children in care;-Analysed complex contract terms and conditions, advising on their impact and associated risk and liability to staff at all levels regionally and nationally; -Liaised with the legal and risk team when appropriate, addressing potential conflicts of interest;-Was instrumental in devising and implementing the strategy for meeting sales performance targets;-Sound understanding of finances relating to placement and support packages-Was responsible for the effective management of financial processes relating to the local Placements service;-Managed regional/country debts of concern and liaised daily with the Credit Control team to resolve debtor issues and chase accordingly;-Analysed and interpreted data relating to market demand, pricing and length of placements, feeding back to the board of Directors on a weekly basis;-Influenced all stakeholders (Commercial Managers/Children’s Services Managers) through shared ownership to progress business development;-Resolved customer issues to the highest customer service levels.

United Kingdom

Key account holder for the lower South West region, managing 70+ clients Duties included:- Arranged, coordinated and attended major marketing activities, conferences and events-Prepared and circulated communications on all aspects of NOCN services, products and operations to customers.-Maintained and implemented the agreed Marketing Plan to match the required timescales and agreed budget.-Supported NOCN in its policy development activities in respect Government education and skills policy and consultation response.- Maintained accurate records of all calls made and customer contact information on internal database.-Tracked own performance against targets for call rates, briefs, wins, and revenue.- Prepared client briefs and brief other departments effectively (new and existing clients).- Daily account management of existing large Further Education organisation’s, private training providers and voluntary organisations around the South West;- Headed up expansion in new markets as well as continued expansion among existing clients; - Carried out extensive market research to ensure accurate implementation of new products; and- Built relationships with existing clients in an attempt to increase their current spend and driving peak performance and sales success across the organisation. - Adhered to all quality standards and processes, ensuring paperwork was in place for audit purposes (Ofqual and the Skills Funding Agency);

Plymouth, United Kingdom

Main job role involved B2B marketing, business development, and engagement around the South West; liaising with employers to secure vacancies and ensured a sound appreciation of the employment situation and main business activities and opportunities.Other key duties included:-Account management of employers around the city and clients using the service; daily and weekly communication via email, over the telephone and face to face visits; -Organisation and coordination of employer events and presentations, open days and information sessions; organised agenda, and supervised event throughout the working day. -Extensive experience with public speaking; both at corporate events and in front of employers and clients. -Extensive networking and engagement skills; with the strong ability to sell individuals and the organisation professionally;-Liaison with team members; including supervision and management when required; coordinating workload and meetings. Experience meeting with staff to discuss any issues with workload/disciplinary procedures etc-Adhered to compliance, policy and procedure; whilst working to own initiative, assimilate and deal with information quickly and effectively.-Management of local employment statistics, targets and adhered to deadlines, together with producing and conducting performance reports and data when required.-Extensive travel requirements; long and flexible hours were required and around the clock management of accounts;-Worked to tight budgets; budget management and database and spreadsheet coordination; -Creation of reports and agendas, providing feedback to partner organisations around the city;-Prior to this senior role, I was based as an Ascent Cohort Adviser working with individuals to help them return to employment.

• Managed and maintained a personal client caseload of approximately 80 jobseekers per month• Understood the multiple needs of jobseekers and focused their attention to finding sustainable employment• Worked to performance related targets, with the awareness that each individual target would generate profit for the company;• Engaged with a variety of partners and local organisations to provide the right solutions for each client;• Placing people who are out of work into sustainable employment within the contract rules, using imagination and flexibility.• Utilised relationships and resources of the cluster, business unit and wider business to help more clients into employment.• Marketed the particular contract and Working Links as a whole to generate partnerships and vacancies;• Adhered and maintained DWP and quality related targets, whilst ensuring Data Protection policies and procedures were followed.

Intern with V2, an independent music label and subsidiary company of Virgin Records. Time was spent raising invoices and making general telephone calls. Quite a large amount of work was handled via email communications and the Internet, marketing high profile bands. Distributing merchandise, and also included A&R scouting in various clubs around London with a well known music publisher and A&R scout.

Shadowing employees throughout the week, and office related tasks. Working for ASCAP provided a better understanding surrounding the work the company does to promote legitimate music, and protect artist material, and widened my knowledge of music copyright.

Hons, Intellectual Property Law

2nd Class) Plymouth University 2005-2008

Education record