Torn Saechao Email & Phone Number

Scottsdale, Arizona, Us

• Interact directly and provide white glove support to HVAC professionals, suppliers, sales reps, and homeowners to investigate, identify, and resolve their technical HVAC issues.• Partner with tier two technical support and product support teams to solve complex technical problems involving our comfort products, connected products, and combustion products for HVAC professional installers.• Act as a Resideo first point of contact and subject matter expert for HVAC professionals.• Own problems from initial contact to final resolution and provide detailed documentation of all steps taken to resolve the issue.• Build relationships with and provide top-tier technical assistance to stakeholders/customers.• Develop and share Resideo technical product knowledge to customers and newer technical support reps.

• Help customers pack and send their packages.• Sign customers up for PO Boxes.• Sort and distribute all incoming mail.• Notify customers of any packages they receive.• Weekly audit and billing of mailbox customers.

• Developed and delivered dynamic, interactive lessons tailored to engage and inspire students in Thailand.• Incorporated innovative teaching methodologies, interactive multimedia resources, and culturally relevant content to foster a vibrant learning environment that enhanced student participation and boost academic achievement.• Assessed and provided students with constructive feedback through detailed reports that highlighted their strengths, areas of improvement, and actionable recommendations for academic growth.

• Provided comprehensive technical support to all Apple products running iOS. • Successfully resolved an average of 60 customer inquiries daily while maintaining a high customer satisfaction rating.• Documented and maintained meticulous tickets for all incoming calls, ensuring accurate and comprehensive records of customer interactions.• Achieved exceptional resolution rate, consistently resolving over 95% of customer inquiries within the optimal handle time of 10 minutes.• Demonstrated strong problem-solving skills and efficiency, resulting in high customer satisfaction and receiving consistent positive feedback.

Us

• Effectively diagnosed and resolved a wide range of software, hardware, and networking issues remotely by providing store employees expert technical guidance, enabling seamless operations, and minimizing downtime for employees and customers.• Conducted comprehensive remote training sessions for store employees in utilizing the POS system, store hardware use, and understanding key company policies and procedures.• Played a key role in expanding the company’s technical knowledge base by editing and writing detailed instructional articles that addressed technical problems encountered by store employees and the steps to resolve them.• Procured hardware replacements through various vendors to ensure timely repairs and minimizing equipment downtime.

Bachelor Of Science - Bs, Art/Art Studies, General

High School Diploma