Tornike Tedoradze Email & Phone Number

United Kingdom

I lead the development and effective use of business and service intelligence across adult social care, health and ICB, maximising data from partnership organisations to identify population needs, demand, capacity, and complete statutory returns.I design, develop and implement automated data models and flows to extract, transform, and link data sources for analytics and to improve business intelligence.I develop and realise opportunities for collaboration to improve data capability, share good practices and foster a culture of continuous opportunity for the Wakefield District Health and Care partnership and organisations.I build strong relationships and work with technical and non-technical stakeholders to gather, interpret and analyse data requirements across the partnership.

Wakefield, England, United Kingdom

I support the Transformation Manager in implementing change in relation to services, processes and organisational culture.I support the development within the Transformation Team and Adult Services Directorate of the necessary infrastructure and processes to ensure robust planning and decision making.I contribute to the development of and support robust performance management and accountability frameworks and new service models including the development of clear communication channels with all stakeholders. I produce and/or contribute to reports and presentations to appropriate management forums, ensuring that progress and key decisions are effectively communicated internally and externally. I support and contribute to the development of a change-orientated and continuous improvement culture within the Transformation Team and Adults Services Directorate.I work effectively across organisational and departmental boundaries to ensure that organisational aims and objectives are achieved within a whole systems approach.I identify and implement opportunities for continuous improvement in office systems, and effectively utilise a range of software, including word processing, project management, databases and management information packages.I contribute to the effective operation of the Transformation Team and Adults Directorate, participating where appropriate in key initiatives to ensure high organisational performance is achieved

Wakefield, England, United Kingdom

I deliver an effective business support service to Business Improvement Leads, senior managers, staff and customers by providing a range of business tasks which may be highly confidential and include data input and retrieval, typing, diary management, photocopying, producing correspondence etc.I act as the first point of contact for Business Improvement Leads, dealing independently with routine enquiries and requests for information from a range of colleagues, partners and members of the public either verbally or in writing, working within the Councils Customer Care policy.I contribute to the maintenance of effective communication systems by both receiving and giving accurate messages/information to all levels of colleagues, partners and members of the public.I provide accurate and timely reports as required by senior managers.I support and actively work with others, internal and external colleagues and partners, displaying a positive attitude to achieve common goals and objectives.I work as part of a team to proactively identify and implement new systems, processes to support service delivery, improve performance and value for money.

Barnsley, England, United Kingdom

• Dealing with telephone queries, providing advice, guidance, signposting and support to internal and external customers, across a diverse range of service functions in line with legislation, regulations, policies and procedures. • Triage and direct referrals and requests for service received via all channels to the relevant service teams to ensure a timely response and excellent customer service.• Process a range of referrals for service/applications, applying ‘rules and guidelines’ and confirm outcomes to customers, dealing with all associated incoming and outgoing information.• Input, record, check and maintain a variety of computer and paper-based systems, including bespoke service databases, ensuring information is accurate, stored securely and confidentially, and in accordance with information governance protocols, and produce standard reports. • Organise and provide support at a range of statutory meetings, where emotive content is a regular feature, producing accurate minutes and action schedules and liaising effectively with both internal and external stakeholders.• Undertake financial administration including placing orders, raising sales orders, paying invoices/internal recharges, reconciling income, updating case files where relevant, using electronic systems and in line with the financial regulations of the Council. • Administer, variable amounts of petty cash, in line with financial regulations and procedures, ensuring safe-keeping and reconciliation of all impress against records. • Liaise and collaborate with internal and external stakeholders including managers, employees and members of the public, ensuring information and communication links are maintained.• Undertake administrative duties whilst dealing with interruptions, queries and conflicting demands arising from customer queries and requests.• Maintain awareness of legislation and regulations, policies and procedures which have implications for service delivery.

Sheffield, United Kingdom

• Acting as an agent on behalf of Marston’s Plc, Whitbread Plc and David Lloyd Leisure. • Processing all paperwork on behalf of the clients and adhering to the General Data Protection Regulation (GDPR). • Liaising with the licensing authorities to ensure the client is properly licensed to carry out their licensable activities (e.g., to authorise alcohol sales on-site). • I specialised in processing Designated Premises Supervisor variations, Premises Licence transfers and Temporary Event Notices in England and Scotland. • Assisting solicitors with more complex licensing queries such as modifying the Premises Licence. (e.g., if a client wished to serve food between a certain set of hours on their site, this would count as a minor variation on their Premises License). • Carrying out general office administration, including billing and writing letters to clients on behalf of the solicitors. • Proofreading legal documents and liaising with clients on behalf of the solicitors

Barnsley, England, United Kingdom

This was a part-time role alongside my study. My responsibilities included:• Preparing alcoholic or non-alcoholic drinks for customers• Interacting with customers, taking orders and serving food and drinks• Assessing customers’ needs and preferences and making recommendations• Checking customers’ identification and confirm it meets the legal drinking age• Restocking and replenishing bar inventory and supplies• Helping the manager set up before opening and locking up after closing.

Barnsley, England, United Kingdom

This was a temporary part-time role until I found full-time employment.• Regularly checking stock levels on my designated aisles. • Taking pride in my work and ensuring my aisle is correctly stocked and presentable for the next person on shift.• Working as part of a team to complete larger store duties. e.g. Unloading deliveries.• Interacting with customers to ensure they have a pleasant shopping experience. • Working with other departments if they required assistance. E.g. Decorating the ‘Power aisle’ with Halloween goods during October. • Identifying extra stock in the storage shed and informing the shift manager.• Becoming knowledgeable with the products on my aisle and being able to provide recommendations on products for customers.

Dearne Valley

This was a temporary summer job. My main responsibilities included the following:• Obtaining customer information by answering incoming calls and verifying information as part of the security procedure. • Determining eligibility of discounts on products for the customer• Recommending handset upgrades and other deals to the customer• Informing customers of procedures; answering questions; providing information.• Improving customer service quality by adhering to standards and guidelines set. • Updating job knowledge by studying new product descriptions; participating in educational opportunities. • Achieving sales targets set by the team leader.• Logging and resolving customer complaints

Master Of Science - Msc, Organisational And Business Psychology, Distinction

Applying Psychology to Organisations: Extended Literature Review Entrepreneurship, Innovation and Creativity Organisational Psychology.

Bachelor’S Degree, Ba (Hons) Business And Management, First Class Honours

Activities and Societies: 1st XV Men's Rugby Union Society 2015 - 18 The Lincoln Award 2016 - 17 Mentoring 2017 - 18First-year 2015 - 16..

Diploma, Business, Distinction* Distinction*

Psychology, Applied Business And It