Seasoned IT professional with 15 years’ experience in various business transformational CRM, BPM, integration and digitalization programs across Finance, Telecommunication and Media industries.Insightful and passionate change agent, who is keen to face real challenges, learn and push the limits in order to make a remarkable impact.Most proud of leading the CRM metamorphosis of a commercial bank from scratch for over 5 years as the head of the CRM and Electronic Channels department. The solution emerged from a 360° customer view for the retail segment and ended up as the main sales and transactional platform for every business line. Over $10 million budget, 30+ integrated back-end systems, about 1,500 pieces of customer data, 3,000 end users and several C-level stakeholders.► Key competences include:● End-to-end implementation of a wide range of solutions and large scale business transformations ● Solid knowledge of the full SDLC and methodologies such as waterfall, RUP, Agile – Certified Scrum Master● Comprehensive project management skills applied pragmatically – PRINCE2 certified● Certified Business Analyst Professional● Product ownership & management and new product or service development● IT strategy development and governance● Cross-functional team leadership► Specialties: web based & integrated front-end and CRM solutions, channel integration, BPM, internet banking, agile methodologies, JIRA, vendor management► Main achievements include:● Implementation of the integration centric BPM solution of IBM as a new architecture component and the process oriented development that has become the backbone of the SOA evolution● Replacement of the authentication and authorization engine of the internet bank including the migration of the data of millions of customers – successfully switching over to the new solution without any incident