Joshua Toro (He / Him) Email & Phone Number

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

• Partner with stakeholders to identify KPI and metric requirements, developing and maintaining digital dashboards within Tableau, QuickSight, and SmartSheets, providing strategic analysis and insight on ongoing business operations and customer opportunities.• Manage resource capacity and utilization against customer demand, growing learner participation by 312% across 4 global markets.• Identify development priorities through analysis of customer performance data, expanding our product portfolio from 2 to 24 deliverables and customer completion by 349% from FY21 to FY24.• Oversee the organizational adoptions of the Smartsheets, Retool, Amazon Redshift, and Amazon Aurora platforms as the Data Team lead responsible for maintaining the capture, maintenance, and storage of organizational data.• Create and Maintain vendor relations for platforms and contract resources, managing budget spend and supporting strategic initiatives.

Greater Minneapolis-St. Paul Area

• Identify resources, assemble and lead project teams, manage team timelines, manage issues and risks, monitor progress, manage budget and funding, report out and create within a project management application timelines and results.• Work closely with Tech U Delivery leadership to deliver compelling and relevant projects that support the AWS platform and objectives.• Influence and convince others to discuss and reach agreement on complex projects.Plan and implement projects• Help define project scope, goals, and deliverables• Define tasks and required resources• Collect and manage project team• Create schedule and project timelines• Track deliverables• Present to stakeholders reports on progress as well as problems and solutions · Implement and manage change when necessary to meet project outputs• Evaluate and assess results of project• Report on metrics

Minneapolis, Minnesota, United States

• Provide influence, direction and guidance to ensure the development and release of high quality training offerings.• Coordinate cross-functional resources to review project deliverables and ensure completion of projects.• Actively review, contribute to, and monitor roadmaps to ensure timely engagement, planning and execution for training offerings.• Recommend alternative approaches that reduce time to market while continuing to provide an engaging experience for the learner.• Review performance of the portfolio for quality, accuracy, and relevancy.• Aggregate and provide continuous improvement feedback to content contributors based on course feedback outcomes.• Identify process improvement strategies to facilitate the creation and production of technical training.---------------More information about AWS re/Start: https://aws.amazon.com/training/restart/More information about AWS TechU: https://www.amazon.jobs/en/landing_pages/AWS-techu

Greater Minneapolis-St. Paul Area

• Lead team of instructors located across the globe who service three distinct marketsthrough the delivery of over 1,000 individual training courses.• Manage course curriculum and content development projects through Jira, prioritizing issuesby customer impact and departmental roadmap.• Develop instructor-led curriculum that aligns with customer journeys, ensuring courses reflectrelevant product features and customer workflows.• Collaborate with Pro Service teams to better position training within the customerimplementation process while working with Customer Success to do the same throughoutcustomer life-cycle.• Evaluate opportunities to adapt to market trends in customer education, such as thedevelopment of in-product short form videos and virtual classes that better enable customerengagement.• Analyze and report departmental metrics to senior leadership regarding utilization, costs,revenue, margin, and customer satisfaction.

Minneapolis

• Provide enablement training to team of instructors on important product features andreleases as well as providing continuing education on how to best relate complex andtechnical subject matter to adult learners and business professionals.• Collaborate with departmental leadership to research and analyze market data regardingbuyers of course enrollments, margin and revenue projections; and market demand.• Manage the development of the virtual instructor-led training program focused on meetingenablement needs of user personas through online courses.• Develop and maintain Jira Service Desk designed to support team of domestic andinternational instructors delivering courses to more than 7,000 customers annually.• Support Partner Instructor Program to scale market reach of training courses, providing“train-the-trainer” courses, partner evaluations, and continuing enablement resources.• Engage with Product teams’ sprint review and planning processes to ensure product featuresare represented within the scope and sequence of training material releases.• Design and implement internal leveling program to provide transparent definitions of in-rolesuccess, identify developmental milestones, and instructor performance measurementsagainst defined goals.• Foster margin growth of 35% while maintaining or improving customer metrics and NetPromoter Scores.I loved being a Jamf customer, a Jamf, and now a Jamf Evangelist. I am so grateful for all that I learned while here. One Jamf!

Minneapolis

• Works under minimal supervision with members of the Services team to deliver training courses and other services offerings related to the Casper Suite and complementary technologies. • Assists in internal training efforts including research, documentation, internal training sessions, and creation of public-facing educational deliverables.

Greater Nashville Area, Tn

• Develop and execute projects affecting Amazon.com's fulfillment centers.• Support and troubleshoot issues that arise from expansion efforts. • Analyze current technologies and work standards for potential future issues or opportunities for improvement. • Train newly on-boarded employees in how to utilize currently implemented technologies and advise management on how to incorporate new ones.•Assist project managers to define key indicators and communicate value propositions tostakeholders regarding internal IT projects.• Manage the Fulfillment Center IT ticket queues for BNA2 and BNA3.• Provide operational leadership with resources to implement technical process changesrelated to forthcoming initiatives.• Participate in project retrospectives to provide feedback and analysis to refine best practices.

Dallas/Fort Worth Area

• Match Apple-focused products and services to pain points of both technical and non- technical customers.• Manage Basecamp and Zendesk instances across New York and Texas offices to ensuretimely completion client projects.• Provide consultation to the executive leadership of potential customers on the benefits ofimplementing Mac in the enterprise resulting in over $500,000 in increased billable services.

• Create training materials that simplified complex technical workflows and features within theApple ecosystem for colleagues and customers.• Coordinate media events that showcase the work of industry influencers using Applesoftware in the photography and videography fields.• Oversee employee learning labs to develop technical familiarity and contextual knowledge of Apple Products and Services

Bachelor Of Arts (Ba), Foreign Policy & Economics

Activities and Societies: Multi-Cultural Student Center, Associated Student Print, Multi-Cultural Student Coalition, Summer Collegiate.

Beginning Iphone Bootcamp, Ios

Education record

The altMBA is an online leadership and management workshop. Each session of the workshop is led by a cadre of coaches, who engage.