Toron Lawrence Email & Phone Number

I’m a seasoned Customer Success Manager with over 20 years of relationship-building and customer management experience across multiple industries. I’m known for being a natural at running successful customer onboarding sessions, driving product/software adoption, and optimizing software usage. As such I consistently meet and exceed performance goals and I’m good at getting the most out of the business with minimal resource spend. Professional areas of focus include project lifecycle management, SaaS/PaaS applications, cloud-based platforms, requirements gathering, software deployment, budget and cost control, churn prediction and prevention, business development, and revenue generation. To deliver great admin in the latter areas of expertise requires good communication skills, analytical skills, process improvement, issue resolution, and reporting to drive efficiency and returns.I’m the Customer Success Manager and Sales Engineer at HungerRush. I manage customer relationships end to end by running successful onboarding sessions, driving software adoption, and optimizing HungerRush software and products. I also predict and prevent customer churn. I work with senior leadership, teams, and stakeholders to ensure the customer support structure is driving the business to meet the established goals.Colleagues say I’m an innovative, dedicated, driven customer success and relationship management professional who can deliver results on time and under budget.

Listed skills include Petroleum, Drilling, Supervisory Skills, Engineering, and 45 others.

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  Texas Southern University