• Added and optimised automation workflows to improve work process for whole team• Rewrote staff documentation to be more clear, concise, and consistent, improving readability and usefulness• Created and updated many response templates used by the team to better represent the business style• Introduced various useful tools and apps to the support team, improving work and process efficiency

Freelance python developer

• Assisting managers in day to day operations and helping grow the company• Generating compelling value schemes whilst managing online marketing including awareness, consideration, first preference, and life cycle management• Monitoring the current user flow on the web pages and improving the user experience on the website. Coordinating with various internal teams to discuss the lead quality from channels and modifying the campaigns facilitating more qualified leads• Go to' resource due to excellence in web development/design, resource optimization, and cost mitigation• Developed extensive knowledge of company workings and customer experience and have helped the site to achieve a higher sales standard

Responsible for organising and managing various events held at Alicon conventions

• Creating customized dynamic as well as static website from scratch. Responsible for designing, coding and modifying websites, from layout to function and according to a client's specifications• Writing code in programming or scripting languages like JavaScript Testing website and application in different browsers. Conferring the web development team to resolve all the troubleshoot issues• Strive to create visually appealing sites that feature user-friendly design (GUI) and clear navigation• Technical leadership and direction, providing consulting expertise, leveraging business and technical knowledge to support strategies and deliver value - critical objects, code review and testing, defect prevention during development• Providing ongoing support for server and site maintenance• Selected to build a website for and design the look and logo/iconography for AliCon 2018

• Facilitated sales of computers and associated components as well as audio/visual and entertainment multimedia equipment(s) helping to drive sales and grow the businesses• Point of contact for troubleshooting and diagnostics, repairs and handling warranty issues and daily cash reconciliation• Developing key metrics/measures for the Business Performance. Investigating performance drivers, root causes of process inefficiencies and developing new processes for improved performance• Developed various software tools to help streamline many of the business' functions.Wrote key documentation and procedures which helped to set the standard for all employees to work quickly and efficiently• Auditing of the quality management system, reporting non-conformances, identifying the root causes and effectively implementing corrective & preventive actions to maximize resource utilization and productivity• Driving Service delivery strategy, accountable for strategic leadership of the accounts, consumer satisfaction and creation of valued senior business relationship with the clients