Cynthia T. Email and Phone Number

Application support specialist responsible for support of software & applications that are specialized for the General Practice Veterinary industry. Uses both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of veterinary clinics across the U.S.

-Delivered administrative support to team members by maintaining 9 doctors' calendars, managing multi-line telephones, and proficient use of Microsoft Office Suite including Outlook, Word, OneNote, and Excel on a daily basis. -Performed daily audits with 100% accuracy for accounting purposes.-Managed 150+ customer accounts across multiple platforms, providing customer service for all inquiries.-Established a system to organize and track customers' prescriptions which improved client service through follow-up calls and protocols which led to reduced profit loss.

-Educated clients on animal health, preventative care, and procedures.-Provided excellent service to clients through active listening and creative problem solving during sensitive situations while maintaining 100% confidentiality.-Resolved customer complaints and issues in a timely and efficient manner.-Created detailed documentation on processes used by the front office team to ensure consistent practices across the department and trained 8+ new hires to guarantee low turnover.

-Managed 30+ OSHA workshop schedules through Google suite to meet the needs of clients. -Presented proposals for fundraising events to CEO for conference and meeting locations.-Coordinated with venue management regarding event logistics.-Created content for social media to increase customer engagement.

-Upsold customers on products and services when applicable.-Managed sales efforts and organized a team of 10 to meet Q4 loan goals in 2018. -Represented the credit union at public events and volunteer opportunities with professionalism.-Assisted temporarily for a 3-month period with investigating fraudulent debit and credit card claims.

-Provided superior customer service while assisting 40+ clients daily. -Increased sales by organizing monthly teller challenges which motivated staff participation.-Worked with a range of diverse socioeconomic staff members and community.