Telecommunication and Network Specialist, working with various Avaya systems such as CMS,PBX Administrator (S8800), Vectoring, MACs (move, add, changes), SIP services: Avaya System/Session manager, Modular Messaging voice mail system, installation and support of VoIP 96xx phones, Also work with AT&T Route-It system controlling the routing of toll free traffic. I also support the Avaya ACD system for our call center as well as the NICE/Uptivity recording system. Been in this field for over ten years. I have also worked several years in application support, including troubleshooting and Q&A testing.Specialties: CCNA training, Avaya PBX administration training, Voice mail specialist, A+ training, SQL DB training, Ortronics Cat 6 cert, AT&T Route It! application, Avaya Session/System manager training.