Marco A. Torres Email & Phone Number

Los Angeles, Ca, Us

Chino, California, United States

Manage a team responsible for executing processing, receiving, tasks for prominent clients, while diligently performing root cause analysis and apply strategic improvements to enhance processes and procedures for all client products, ensuring efficiency and customer satisfaction.Determine task priorities, coordinate work schedules, and provide guidance to team members while ensuring resource availability and exceptional service quality.Deliver top-notch support and communication to clients concerning discrepancies, special instructions, shipping requirements, and system record updates.Develop and refine company-wide standard operating procedures for client product management and receiving processes, with a focus on continuous improvement and high-quality service.

Los Angeles Metropolitan Area

Cultivate positive rapport with fellow employees to boost company morale and promote employee retention, monitor customer progress and address customer inquiries with timely and accurate updates.Deliver comprehensive training, consultation, and support to clients, primarily focusing on real estate agents, covering services such as 3D mapping, real estate photography, videography, floor mapping, and image editing.Collaborate with the technical team to accommodate special client requests, ensuring clear communication and fulfillment of product requirements and delivery expectations.Actively participate in cross-departmental strategy formulation and development, utilizing business analysis of Objectives and Key Results (OKRs) to drive continuous improvement and growth.

Boulder, Colorado, United States

Collaborated in the planning and development process to effectively scale the existing business model, ensuring sustainable growth and long-term success.Performed extensive research on market fit, identifying potential partnerships, analyzing customer demographics, fostering a robust company culture, evaluating opportunities for brand pivots, and devising strategies for student curriculum enhancement.Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Baldwin Park, California, United States

Delivered empathetic and professional emergency medical care to patients across various environments, demonstrating adaptability & commitment, and exhibited a proven capacity to maintain composure under pressure, efficiently evaluating and addressing patient needs in critical situations.Demonstrated extensive knowledge and experience in emergency medical protocols and procedures, utilizing state-of-the-art medical equipment and technologies to effectively stabilize and transport patients.Showcased exceptional communication and interpersonal abilities, facilitating effective interaction with patients, their families, and fellow healthcare professionals.Maintained a strong commitment to continuous learning and staying up-to-date with the latest medical advancements to ensure the delivery of optimal patient care and facilitate professional development.

Irwindale

Sierra Madre, California

Data Analytics Career Track Certificate

400+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 2 in-depth portfolio projects.

Bachelor Of Science - Bs, Business

Activities and Societies: Dean's List, Honor Society

High School Diploma

Activities and Societies: J.R.O.T.C. (Executive Officer), 2nd in Command Recondo Head Instructor Armed Drill Team Head Instructor Health.