I have partnered with leaders in In-Home Services (field operations), Customer Experience (call center), and Wireless (field deployment). In my tenure, I supported leaders throughout the United States (including in CA) and provided leadership development, coaching, and support in workforce planning. Business Partner:• Change agent in areas where needed and can communicate a compelling vision for the change within the business that generates excitement, enthusiasm, and commitment to the process. • In CXO, I conducted an Attrition deep dive which identified opportunities and strengths within the business. From this effort, the CXO Field Organization has improved its candidate selection, reduced early tenure attrition, and improved overall employee satisfaction. Process Improvement: • Collaborated with leaders to create a standard operating procedure to ensure compliance with the CO Pay Act. This included working cross-functionally with leaders from other teams to ensure buy-in and sustained change. • Led a cross-department team to focus on enhancing I-9 processes resources. My team wrote/finalized 15 job aids, created a one-pager, a multi-page overview, facilitated training (including creating the training material), and more. Training Creation and Facilitation:• Strong influencer with high emotional intelligence (EQ). In addition, I have led training and seminars on how to identify and improve EQ. • Created & facilitated training related to providing effective feedback, retention strategies, employee engagement, safety, and program training. This material take used to create nationwide training for field management. • Partnered with Legal, Safety, OSHA, HR Leadership, and Operations Leadership to ensure compliance with ever-changing OSHA regulations during the Covid-19 pandemic. Helped to create contact tracing processes and provided feedback and guidance to leaders as they navigated being an “essential worker” during a global pandemic.

• Played a critical role by providing the field operations team with guidance on how best to navigate employee relations, legal compliance, training, employee engagement, talent planning, and recruitment. • I managed day-to-day HR functions of advanced complexity for Northern California, Oregon, and parts of Washington State. I serve as an influential voice for HR strategies, philosophies, and initiatives within the organization.• I was a change agent in areas where change is needed and communicated a compelling vision for the change within the business that generates excitement, enthusiasm, and commitment to the process. I have led a project team to roll out Field Service Manager onboarding/training to all national DISH In-Home Service Offices. In addition, I created training focused on the needs of my business partners which has been used throughout the nation. I constantly solicit feedback from key stakeholders on what additional training or support they need to continue to successfully do their job. • Able to identify various courses of action to develop and implement process improvement while understanding the upstream and downstream implications of decisions - while anticipating potential areas of concern. • I assist in increasing overall workforce productivity through improved retention and utilization of top talent.

Business Partner: • Coached and developed managers on performance management, people movement, and engagement cross board to improve the manager’s capabilities.• Evaluated current Employee Value Proposition and offered suggestions for improvement based on trends within the market. • Analyzed business trends to provide the best advice to improve employee experience, engagement, retention, and progression within the company. • Secured contract and created a rollout strategy to implement an HRIS System (Paylocity) to help streamline work processes and employee data. Health / Workers Compensation Insurance: • Helped to reduce year over year insurance premiums by over $100,000.00 • Administered open enrollment meetings and conducted educational programs on company-sponsored insurance. • Oversaw compliance with federal and local (Healthy SF) reporting and record keeping. • Collaborated with Operations and Executive team to create a comprehensive Injury Illness Prevention Program (IIPP). Benefits Management: • Improved efficiency with benefits administration by bringing open enrollment online. • Responsible for all local and federal reporting and maintained accurate records for three organizations. • Created a cadence to consistently analyze and evaluate services and coverage options to determine programs that best fit the needs of the organization. • Reduced health insurance spending by over $100,000.00 year over year Compliance: • Ensured that all local and federal reporting/requirements were met. • Represented the company in legal hearings. • Primary investigator for all workplace allegations. • Modernized and digitized employee files to reduce administrative costs and increase the workflow. Training Creation and Facilitation: • Helped to create and implement national on-boarding and facilitated training over 30 managers. • Created four company handbooks and multiple other training manuals for systems and processes.

I had three positions with Lapham at the same time. I was an On-Site Resident Manager (for five years), and for 2 years, I was their HR Manager and Assistant Property Manager, reporting to the President and Owner of the company. HR Manager• Maintained the work structure by updating job requirements and job descriptions for all positions as needed.• Created and implemented a recruiting philosophy and was responsible for rolling out a candidate selection/interviewing program. I managed the full recruiting life cycle process that included creating job specifications, interviewing, extending and negotiating offers, and onboarding.• Maintained employee benefits programs and informed employees of benefits (existing and new).Assistant Property Manager• Conducted quarterly inspections of properties to ensure overall safety and compliance with city and state fire codes.• Responsible for negotiating competitive pricing and ensuring quality workmanship from our vendors. I managed over 60 onsite resident managers and was responsible for holding them accountable to standards, policies, and procedures established by The Lapham Company and Fair Housing Laws.• Oversaw compliance with the adopted Mandatory Recycling Ordinance 2012-01, (ACWMA ord. 2012-01). Resident Manager• Lived on-site and managed a 30-unit facility in Oakland, CA.• Tracked onsite parking and increased parking income by $500 per month. • Maintained facility cleanliness and performed general maintenance duties. • Collected and tracked monthly rent. • Reported vacancies and intent-to vacate to Property Manager. • Showed apartments and signed leases.

• Utilized existing tools to identify and prioritize communications and regularly used discretion to filter communications to the store and management team. • Communicated clearly, concisely and accurately in order to ensure effective store operations.• Analyzed marketing information and translated it into strategic plans to increase store Total Controllable Revenue.• Scheduled and directed staff in daily work assignments to maximize productivity.• Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.• Built sales forecasts and schedules to reflected desired productivity targets.• Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.• Conducted new employee orientation to foster positive attitude toward organizational objectives.• Identified staff vacancies and recruited, interviewed and selected applicants.• Demonstrated a calm demeanor during periods of high volume or unusual events and managed smooth transitions thereafter to keep store operating to and/or above standard. • Successfully drove the implementation of company programs by developing action plans and directly motivating and instructing my employees and the management team to implement them. • Implemented customer satisfaction metrics within my stores. • Opened a new store location and assisted in recruiting and training new staff.• Determined staff promotions and demotions, and terminated employees when necessary.• Trained new managers on store procedures (Training Store Environment, BR2, Problem Solving Station, etc) and policies.• Developed and shared best practices across the company, including leading and training store managers on how to implement new training programs in 12+ stores.