Liz Torres-Ramirez, Ms Email & Phone Number

United States

Redmond, Washington, Us

Redmond, Washington, Us

Customer Health Lead for Asia | Accountable for synthesizing Customer Health data to co-create delivery strategies and actionable recommendations alongside Microsoft Account Teams. Foster partnerships and leveraging insights to drive health improvement, ensuring Microsoft Azure Customers benefit from a secure and resilient cloud platform.Center of Excellence Program Manager for Customer Health | Accountable for optimizing operational efficiency and partnering closely with cross-functional teams to advocate for and launch Customer Health enablement programs.

Redmond, Washington, Us

Center of Excellence Program Manager for Delivery Strategy & Design within Customer Experience & Success (CE&S). Accountable for the implementation and management of intake, feedback, and prioritization processes as well as establishing listening systems. •Developed repeatable co-creation model and launched a pilot to collect high quality user feedback by using interactive tools to capture insights (increasing engagement rate by 80%), creating survey templates, and reviewing, prioritizing, actioning insights into product roadmap.•Implemented intake process and prioritization model to support senior management’s decision-making and maximize business impact, which led to the prioritization of 3 out of 34 program initiatives aligned to strategy and capacity. • Managed $10,000 budget for the launch of two localized ‘delivery playbooks’, into Japanese and Korean languages. Collaborated cross-functionally with senior management and local leadership to gather and prioritize requirements and design a localization framework used to deliver playbooks, which increased adopt among field delivery teams in Japan and Korean market by 26% and influenced Microsoft Customer Success Unit Japan’s localization strategy and processes.•Design and deployed SharePoint aimed to improve usability and accessibility of three field delivery playbooks, which increased usage by 43%.• Executed an organizational video challenge aimed at enhancing team trust, collaboration, digital culture, which drove 8-10% improvement across all categories, in the team’s employee satisfaction metrics.

Seattle, Washington, Us

Volunteer

Built data visualizations, using Tableau, to track app metrics before and after updates, user growth and user activity, enabling stakeholders to monitor product's success

San Francisco, Ca, Us

Developed patient and clinician journey map to identify challenges, and opportunities for alignment and proposed solutions for automation of digital tools, used by the clinicians, by conducting interviews, surveys, and market analysis

• Educate 4,000 administrators, students, and faculty to enhance the experience of underrepresented groups • Serve as a representative to update and communicate issues concerning students to administrators • Facilitated Intercultural Center programming events and discussion groups to increase campus engagement • Manage publicity campaign to increase attendance at events and traffic into the Intercultural Center

Round Rock, Texas, Us

Developed a standardized Employee Resource Group budget process by interviewing key stakeholders, defining the problem statement, gathering requirements and success criteria, to provide capabilities to track, manage, and forecastDesigned an executive leadership SharePoint site to increase visibility of high-level ERG events by assessing current tools, interviewing key stakeholders to gather requirements, and continuously validating design with stakeholders

New York, Ny, Us

• Managed and executed a high-visibility marketing campaign to increase recruitment of candidates by 35%• Conducted strategic data gathering and management of more than 300 prospects, using Salesforce • Acted as a point of contact and built influential candidate relationships during the interview and decision process• Scheduled over 50 phone and on-site informational interviews between manager and candidates • Organized and executed over 10 events: contacted vendors, branded the event, and created a publicity plan• Created a historical class of alumni, which identifies years served, occupation, and current contact information

Developed a survey design and focus group design to distribute and interview 100+ participants by defining problem scope and measurements of success and by validating the design with stakeholders and sample participantsIdentified key themes from participant survey collection and interviews and compared findings to current literature by conducting qualitative and quantitative analyses, using R program

Master Of Science In Management

Bachelor Of Arts - Ba, Majors In Politics & International Affairs And Sociology With A Minor In Latin American Studies