Rafael De La Torre Molina Email & Phone Number

San Francisco, California, United States

Houston, Texas, United States

- In 2023, I spearheaded a 232% growth in marketing adoption and a notable 38% increase in ads utilization.- In 2022, I successfully led key account growth targets, outperforming my peers.- I currently manage a diverse portfolio of 275 Uber Eats partner accounts, ensuring their success.At UBER, I proactively engage with partners through various communication channels, including email, phone, and face-to-face meetings, to maintain strong connections and address their needs. Conduct regular business reviews on a quarterly and/or monthly basis to analyze marketing, sales, and operational KPIs & OKRs, ensuring alignment with partners' goals.We've implemented processes and standardized best practices within merchant success operations, supporting territory partners and sellers in managing their relationships effectively. Resolved merchants' requests and inquiries promptly, ensuring a seamless experience and fostering trust and loyalty. Utilize SQL queries and Excel to analyze trends, forecasts, and insights, providing valuable data-driven recommendations for vendor management.We provide training on new merchant features or products, empowering partners to leverage our platform effectively. Served as an ambassador for the brand, embodying its values and ethos in all interactions.

Houston, Texas, United States

- Demonstrated consistent success in closing deals, achieving an ACV of $6000. Met and exceeded monthly quota targets.- Engaged with C-level Executives & key stakeholders from existing and net new mid-market accounts.- Fostered collaboration across departments, working closely with customer success, contract managers, and technical teams to upsell additional product features and technical services to enhance the value proposition for our clients in marketing, sales, and service domains.In my role as Account Growth Specialist (Account Executive) within the Mid-Market sales team, I identified, sourced, and closed won prospects who are an excellent fit for our offerings. By selectively prioritizing target account opportunities and leveraging consultative selling techniques, I balanced between engaging warm inbound leads and proactively driving self-sourced leads into our pipeline. This approach ensures a steady flow of high-quality opportunities while maximizing our potential for growth.I understand the importance of collaboration and teamwork in achieving our collective goals. I actively engaged with internal & external stakeholders, forging relationships across departments to ensure alignment and synergy in our efforts. By working closely together, we can leverage our collective strengths to drive success and propel our organization forward.

Austin, Texas Area

- In FY 2019, I proudly earned recognition as one of the Top 10 Performers nationwide, achieving outstanding results that included securing 400 partnerships, generating +5M in revenue, and consistently achieving 135% of quota for an impressive 21 consecutive months.- Furthermore, I was honored with the designation of Team Lead and CORE Member, where I played a pivotal role in guiding and supporting the Austin sales team through an employee-led enablement committee. This initiative provided procedural guidance and fostered a culture of collaboration and excellence within our organization.In my capacity at UBER as a team leader, I regularly chaired team meetings, ensuring alignment and motivation by celebrating individual and team OKR & KPI targets. Leveraging tools such as Salesforce, I meticulously tracked our metrics to identify areas for improvement.Additionally, I spearheaded the establishment of a three-tier cross-functional communication pathway that supported and facilitated collaboration across sales and service. Through targeted training initiatives, I equipped our team with the skills and knowledge needed to optimize client onboarding, procurement, and support processes. As a result, we achieved remarkable growth, elevating our team performance ranking from #15 to #2 within a span of just six months.These accomplishments underscore my dedication to excellence, strategic leadership, and ability to drive impactful change within a competitive environment.

San Francisco Bay Area

San Francisco Bay Area

- Consistently exceeded performance expectations, achieving an impressive average of 154% of monthly quota. This translated to $1.77 million in monthly listings and $10.8 million in issued loans.- Recognized for my efforts and capacity, I was assigned to special projects, where I specialized in retargeting sales strategies within compliance parameters to improve listing-issuance conversions. Through these initiatives, I delivered significant incremental gains, adding $120,000 in monthly listings and $800,000 in loan issuances.- Furthermore, my commitment to excellence is evident in my ability to resolve inquiries at a rate exceeding 100%, receiving an 86% Customer Satisfaction (CSAT) rating. I consistently met 96% of operations procedures and maintained 100% compliance with federal financial regulations.At Lending Club, I had a proven track record of delivering exceptional customer experiences, leveraging platforms such as Zendesk, JIRA, and other proprietary systems to ensure efficiency and customer satisfaction. In my role, I facilitated the transaction of consumer finance products with strict adherence to federal guidelines, collaborating seamlessly with internal departments such as Member Support, Payments, and Fraud.In summary, my dedication to delivering results, combined with my proficiency in navigating complex compliance frameworks, positions me as a valuable asset capable of driving success in any environment.

Oakland, Ca

- Notably and consistently achieved 122% of monthly quota, generating $250,000 in quarterly ARR and $2,500 ACV.- Focused efforts on conversion and retention to yield impressive outcomes. Converted 60% of qualified pipeline opportunities and sustained an impressive 80% retention rate. - Actively supported customer success initiatives and collaborated with support to mitigate churn and ensure ongoing customer engagement.As Account Executive at Broadly, I successfully managed a dynamic sales pipeline, collaborating closely with Sales Development Representatives (SDRs) to ensure its vitality and efficacy. Leveraging my expertise, I delivered compelling sales presentations showcasing integrative solutions, effectively highlighting the benefits and features of our partnerships.In summary, my ability to strategically manage the sales pipeline, deliver impactful presentations, and execute effective sales strategies has consistently driven success for both my team and the organization as a whole.

San Francisco, Ca

- During fiscal year of 2015, I produced $200K in net new contracts, with an impressive ACV ranging from $18,000 to $48,000.- Secured partnerships with esteemed organizations such as Roland Canada, EACOM Timber, Decor Cabinets, and North American Construction Group. These collaborations not only expanded Klarity's network but also reinforced our reputation as a trusted partner within the risk management industry.As Enterprise FX Associate, I was tasked with spearheading business development efforts. I took charge of prospecting C-suite financial committees within Fortune 1000 firms, forging meaningful connections and acquiring in-depth knowledge of client needs and industry dynamics. Reporting directly to Klarity's Executive Director, I executed strategic sales initiatives with the support of Klarity's Director, to close complex, value-based contracts that aligned with our clients' objectives.In summary, my proactive approach to business development, coupled with my tenacity to identify and better understand client needs, consistently resulted in my driven success to securing valuable partnerships and driving growth for Klarity's portfolio.

San Francisco, California

- Generated $240,000 in spot contracts, with an ACV of $2,600. As a member of Business Development, I focused efforts on cultivating strategic partnerships with distribution and manufacturing partners ranked within the Top 30 in their respective industry vertical. Through targeted initiatives, I regularly presented product demonstrations, negotiated freight spot contracts, and fostered relationships to expand carrier capacity and platform adoption.